Why Kodak CTP Service & Support matters more than ever

Both sheetfed and web offset printers acknowledge that top-notch CTP technology is the cornerstone of a successful printing operation. It guarantees a steady supply of high-quality plates to the pressroom, ensuring that the presses operate smoothly and consistently, delivering excellent print results. This not only helps a print service provider remain competitive and profitable but also keeps them at the forefront of customer satisfaction. 

To ensure that CTP equipment reliably operates at peak performance, it requires ongoing support through proactive maintenance and service from qualified professionals. The value of this support becomes particularly evident in the event of an unexpected production issue or malfunction. 

For printers who build their business on Kodak's industry-leading, highly automated plate imaging technology, it makes perfect sense to also rely on Kodak for service and support. There are many compelling reasons for this.

With over 30 years of experience in thermal imaging and CTP, as well as many thousands of installations worldwide, no one is better qualified than Kodak to support its own technology.

As one of the largest global technician networks in the printing industry, Kodak’s Service & Support organization delivers the extensive expertise, tools, and responsiveness required to keep printers running efficiently, cost effectively, and without disruption. Kodak has demonstrated its ability to solve more than 50% of all issues quickly via remote support, and it is constantly working to further increase this rate. Additionally, thanks to its globally distributed support organization, a Kodak field service engineer can be on site in the shortest possible time when necessary.

In contrast, third-party service and support providers lack the comprehensive capabilities that Kodak provides. They often do not possess the necessary expertise and resources for professional, efficient maintenance and support, which can delay system recovery in the event of an issue. Furthermore, with such offers, there is a risk that spare and service parts will be used that do not meet the required quality and safety standards or certification requirements, wear out prematurely, and, in the worst-case scenario, significantly shorten the lifespan of the entire system.

Kodak takes a partnership-based approach to service and support, aiming to ensure that printers are in production and generating revenue for as much time as possible. Numerous real-world examples highlight how Kodak's service team goes above and beyond to deliver critical support when customers need it most.

To cater for varying customer needs, expertise, and budgets, Kodak offers a range of flexible CTP service plan options that are thoughtfully differentiated and designed to build upon one another. 

The cost-effective Remote Service Plan includes remote support, software upgrades and updates, and discounts on select services and parts. Building on this, the Plus Service Plan offers service coverage with service parts, manufacturing parts, and remote support assistance. Plus, Plan customers also have access to certified technicians for on-site service requirements at a discounted rate. As its name suggests, the Premier Service Plan offers comprehensive, full-service support with continuous operator assistance, preventive maintenance, and immediate access to Kodak service engineers and analytics to ensure maximum uptime.

In addition, all service plans include access to Kodak’s customer portal for service documentation and support tracking, as well as other customer benefits.

Kodak Service & Support is the perfect choice for printers who leave nothing to chance when it comes to maximizing the performance of their CTP equipment and want to ensure that their operations always run at full capacity. Choosing Kodak protects and extends the lifespan of the equipment. With a range of service plan options available, CTP customers can opt for the level of support that best fits their operational needs and budget.

Further details about Kodak's Service & Support program for CTP customers can be found at KODAK CTP Service.