Kodak Center Venue Information

ACCESSIBLITY

The Kodak Center is a fully accessible facility. For the convenience of our patrons who use wheelchairs, all entrances into Kodak Center are wheelchair accessible, and wheelchair accessible restrooms and seats are available. Companion seats are also available for each reserved seat. All seats for guests with limited mobility have been selected to allow convenient entry and exit, as well as for accessibility to restrooms and concession stands.

Parking for people with disabilities is available in all surface lots. Please refer to Parking section below and the Parking Map.

ACCOMMODATIONS

To arrange for accommodations for persons with disabilities, please contact Kodak Center at 585-254-0181 Monday through Friday, 10:00 a.m. until 3:00 p.m.

ASSISTED LISTENING DEVICES

The theater is equipped with an FM hearing system to assist the hearing impaired. These units are available for most events. Please call Kodak Center at 585-254-0181 in advance to arrange for equipment. Equipment is available at the sound booth at the rear of the main floor. To prepare for the performance, the sound booth will not be able to provide this equipment during the 15 minutes leading up to the start of the performance. The receiving equipment is provided at no charge to patrons; however, a driver’s license or some other form of photo identification is required as a deposit.

ATM

ATMs are available in the Kodak Center 1st floor lobby and 2nd floor concessions area.

BANNERS/SIGNS/FLAGS

Banners/signs/flags are generally allowed if they meet the following conditions:

Banners/signs/flags of a commercial nature are not permitted without specific permission from Venue Management. Please note these guidelines may change at any time due to event specifics, Show Management requests, etc.

BOOKINGS AND RENTALS

Kodak Center has the flexibility and space to accommodate events small and large, from private parties to large-scale public events.

For private events, please contact:

Lori Faul
Lead Event Administrator & Tenant Liaison
Kodak Center / Eastman Kodak Company
lori.faul@kodak.com
585-588-3530

For public ticketed events, please contact:

Jeff Marsha
General Manager, ASM Global Operations at Kodak Center
jmarsha@asm.kodakcenter.com
585-254-0159

BOX OFFICE

The Ticketmaster Box Office on site at Kodak Center is open Monday through Friday, 10:00 a.m. until 3:00 p.m. For events on weekdays, the Box Office will remain open through the end of intermission. For events on weekends, the Box Office is open two (2) hours before show time and through the end of intermission. You may pick up Will Call tickets and sometimes purchase tickets for future Kodak Center events during this time. Please be sure to park in the lot across the street from Kodak Center if the short-term parking loop next to the building is full. Parking is free on non-event days.

Please note that not all events can be purchased in person at Kodak Center. Please refer to the specific event listing on the Kodak Center Shows page for Box Office and ticketing information as it varies per event.

CAMERA AND PHONE POLICY

The camera and phone policy varies from show to show. Typically, flash photography and video/audio recorders are prohibited. If cameras are permitted, they are usually limited to 35mm disposable or digital cameras. Only credentialed media are permitted to bring in additional equipment and access approved areas, such as the pit and stage. As a courtesy to the artist(s) and your fellow patrons, Kodak Center asks that you turn off or silence all noise-making electronics, text-messaging devices and cell phones during the performance.

For media inquiries, please contact Christine DeNering at 585-254-0157.

CHILDREN

We welcome children old enough to enjoy our events. The child ticket policy varies per event, but generally tickets must be purchased for any child age 2 years and older attending a performance, and children must be seated with a parent or guardian. Children under 2 years of age are free. Please refer to the specific event listing on the Kodak Center Shows page for age/maturity and ticketing requirements as it varies per event.

CONCESSIONS FOR THEATER EVENTS

There is an assortment of food and beverages available for purchase in convenient locations for our guests' enjoyment. You are permitted to bring items purchased at Kodak Center concessions into the theater. Outside food/drink are not allowed in Kodak Center. Diabetics needing to maintain blood sugar levels may arrange in advance to bring their own food or beverages by contacting the Kodak Center at 585-254-0181. All concession stands are wheelchair accessible.

DIRECTIONS

Kodak Center
200 W. Ridge Rd.
Rochester, NY 14615

Directions to Kodak Center at 200 West Ridge Rd. Rochester, NY

From the North
390 South
Take exit 24 for NY-104/Ridge Rd.
Turn left onto NY-104 E/W Ridge Rd.
Kodak Center is 2.3 miles ahead on the left
Turn right on Primrose St. to enter parking lot
**You can also turn right on Desmond St., then left on Pullman Ave., and use the back entrance**

From the South
390 North
Take exit 15 to merge onto I-590 N toward Downtown/Rochester
Take exit 10A to merge onto NY-104W
Kodak Center is 4.7 miles ahead on the right
Turn left on Primrose St. to enter parking lot
**You can also turn left on Minder St., then right on Pullman Ave., and use the back entrance**

From the East
NYS Thruway to exit 45 (Victor)
Take 490 WEST to exit 21 for NY-590N
Take exit 10A to merge onto NY-104W
Kodak Center is 4.7 miles ahead on the right
Turn left on Primrose St. to enter parking lot
**You can also turn left on Minder St., then right on Pullman Ave., and use the back entrance**

From the West
NYS Thruway to exit 47 (LeRoy)
Take 490 EAST and merge onto NY-390 N toward Greece
Take exit 24A to merge onto NY-104 E/W Ridge Rd
Kodak Center is 2.3 miles ahead on the left
Turn right on Primrose St. to enter parking lot
**You can also turn right on Desmond St., then left on Pullman Ave., and use the back entrance**

DOORS

Opening times vary according to the nature of the event and preference of the host organization/promoter/artist. Kodak Center generally opens doors one (1) hour prior to showtime. Please plan on arriving at least 30 minutes prior to the performance. Traffic in and around Kodak Center can be congested on event days, so you’ll want to allow yourself plenty of time to get here, find parking, use the restroom and purchase concessions before the event begins. Ushers will direct you to your seat and are happy to answer any questions you may have about the theater’s amenities.

DRINKING FOUNTAINS

Drinking fountains are located in the main lobby and 2nd and 3rd floor concourses and are wheelchair accessible.

DUPLICATE SEAT POLICY

Kodak Center is not responsible for lost or stolen tickets. If tickets are lost or stolen, please contact Kodak Center at 585-254-0181.

Ticketmaster is the authorized ticketing agent for most events at Kodak Center, unless otherwise specified. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.

ELEVATORS/ESCALATORS

Elevators are located in the main lobby and stop at all levels of the venue. All elevators are accessible to guests using wheelchairs, and each elevator is equipped with Braille signs.

Reversible escalators are located in the main lobby and 2nd floor concourse and will take you to the 2nd floor and 3rd floor concourses for easy access to seating. At the conclusion of each event, the escalators will take you down to the main lobby to exit the venue. You may also take the elevators or stairs located to the right of the escalators.

EMERGENCY EXITS

Emergency exits are located throughout Kodak Center and are clearly marked in red. Venue representatives have been instructed and trained to assist you in evacuating the premises. In case of emergencies, please follow instructions given by the staff.

EVENT INFORMATION

For information regarding upcoming events at Kodak Center, visit the Kodak Center Shows page or call Kodak Center at 585-254-0181. Please continue to check our website as it is updated as soon as any information is confirmed. Ticketing information and policies vary per event.

Find us on FacebookTwitter and Instagram.

Sign up for the Kodak Center email list to receive event news and updates, as well as presale passwords and other special offers.

EVICTION POLICY

The following behaviors and/or activities are causes for eviction from Kodak Center:

FIRST AID

If you require first aid, please notify any venue staff member who will radio the on-call EMT. An automated external defibrillator (AED) is located at the security desk in the main lobby.

GROUP SALES

Please contact Jared Morales at 585-254-1427.

HOUSE RULES

The following rules exist to support a safe, comfortable and enjoyable experience for all:

* Accommodations for disabilities may be made in advance by calling Kodak Center at 585-254-0181.

LOST AND FOUND

If you have lost or left something behind at Kodak Center, please contact the Security Control Center at 585-722-2121, Monday through Friday, 6 a.m. – 6 p.m.

LOST CHILDREN AND COMPANIONS

Children who have lost their parents will be escorted to the Lobby Security Desk on the 1st floor. The child’s name will be registered and broadcast immediately to all Venue Management, security, and usher personnel. Parents seeking a lost child should proceed to the nearest Venue Management, security or usher personnel for assistance in locating their child.

MARKETING AND SPONSORSHIPS

Christine DeNering
Marketing Manager
Kodak Center / ASM Global
cdenering@asm.kodakcenter.com
585-254-0157

PARKING

Ample parking is conveniently located across the street from Kodak Center in the lots shown in the Parking Map. The entrances to the lots are located on W. Ridge Rd./Primrose St. and Pullman Ave./Primrose St. Parking for people with disabilities is available in both lots across the street as well as the lot adjacent to the building (limited availability), accessible via the entrance on W. Ridge Rd. and Palm St.

There may be a $5-10 charge for general parking.

If you intend to use a rideshare service like Uber or Lyft, please use address 2 Palm Street to be safely dropped off/picked up directly across the street from Kodak Center.

PARKING MAP

Kodak Center Parking Map

PAYMENT TYPES

The Ticketmaster Box Office on site at Kodak Center accepts cash and all major credit/debit cards.

PRIVACY

Personal information is collected for Kodak by our service provider, ASM Global (formerly SMG). Your name is added to our email list when you book tickets, request information, enter a contest or complete a survey. This enables you to receive communications from Kodak Center. We do not exchange customer information with other organizations. If you prefer not to be included, you may unsubscribe from the Kodak Center email list. Kodak respects your privacy. For more information about Kodak’s privacy practices, please visit www.kodak.com/go/privacy .

Kodak Center show pages provide links to Ticketmaster, an independent booking agent. Personal information provided to Ticketmaster is handled in accordance with Ticketmaster’s privacy statement. Ticketmaster shares certain personal information with Kodak Center, which we handle in accordance with the Kodak Privacy Policy.  Additionally, third parties may offer promotions or contests offered in connection with Kodak Center events. Personal information provided to promotion or contest sponsors will be handled in accordance with the privacy policies of these sponsors.

PUBLIC TRANSPORTATION

Kodak Center is conveniently located on RTS bus routes, just a short walk from the Lake & Ridge stop. Check route schedules at https://www.myrts.com/.

REFUND/EXCHANGE POLICY

All ticket sales are final. There are no refunds or exchanges on tickets purchased for events at Kodak Center that are held as scheduled.  In the rare event of a cancellation or postponement, Kodak Center will announce policies and procedures at that time.

Please note, ticket prices are always subject to change, and artists/promoters/venues occasionally offer specials after the original on-sale date. There are no refunds for tickets purchased prior to a special offer announcement.

RESTROOMS

Restrooms are located on all floors of Kodak Center and are clearly marked. On the main floor, women’s restrooms are located down the hall to the left of the reception desk and men’s restrooms are located down the hall just past the Box Office. On the 2nd floor, restrooms are located inside the concessions area. On the 3rd floor, restrooms are located down the hall adjacent to the theater. Restrooms are wheelchair accessible and have baby-changing tables. In addition, two (2) unisex and/or family restrooms are available across from the Section E balcony entrance.

SCALPERS

“Scalpers" and ticket brokers are not recognized ticketing agents of Kodak Center. If you purchase from a non-authorized person, you risk purchasing a lost or stolen ticket that is not valid for admittance into Kodak Center. Anyone who purchases tickets from a scalper or ticket broker does so at his or her own risk.

Ticketmaster is the authorized ticketing agent for most events at Kodak Center, unless otherwise specified. If you purchase tickets from an unauthorized agent in the secondary market, you risk purchasing counterfeit or invalid tickets.

SEATING CHART

Click image to view a PDF of the seating chart.

Kodak Theater Seating Chart

SECURITY

All persons and bags are subject to inspection upon entry to Kodak Center. All patrons will pass through electromagnetic wanding. Any dangerous items, oversized bags, professional photography, video or audio recording equipment, and food/beverages will not be allowed in the building*. This security process is a condition of entry. To expedite your entry into the facility, please plan to leave metallic objects elsewhere. We thank you for your patience and understanding. The safety of our guests and staff is a top priority.

* Accommodations for disabilities may be made in advance by calling Kodak Center at 585-254-0181.

SERVICE ANIMALS

Service animals are welcomed at Kodak Center. Please call Kodak Center at 585-254-0181 in advance to make accommodations and arrange for aisle seating.

SMOKING/VAPING POLICY

As per Monroe County and New York State Law, smoking is prohibited anywhere in Kodak Center or within 20 ft. of the building outside. Vaping is also prohibited in these areas. Violators are subject to possible ejection from the venue. A smoking/vaping area is available for all events near the parking lot adjacent to the building. Please utilize this area before entering the building as there is no re-entry.

WILL CALL

If you would like to leave tickets for your guests, please contact Kodak Center at 585-254-0181.

To pick up tickets from Will Call on event days, please proceed directly to the Box Office prior to going through security check. Please bring a valid I.D. to claim your tickets.