Service & Support

for our print customers

You chose Kodak products because you care about quality and reliability. Get more from your investment, ensure consistent performance with no interruptions, and optimize your operation with Kodak’s Service & Support offerings.

Partner Place Portal

Get online support for your Kodak equipment, consumables, and software.

24 hours a day, 7 days a week, you can:

  • Submit support requests online
  • Access Kodak’s knowledgebase
  • Review your service history
  • Request changes to your installed base of Kodak products
  • View equipment by location
  • View Support Plan entitlements

Partner Place
 

Global Technical Expertise

With over 75 years servicing the print industry, Kodak is the best company to keep your business running efficiently. Kodak resolves a high percentage of technical issues remotely through our telephone response center, so you can keep your operation running with little to no downtime. Our response center technicians have both expert knowledge and the ability to connect remotely to your device, saving you time and money.

In addition, Kodak has more highly-skilled field engineers than any of our competitors, and with trained professionals in more than 150 countries, we can get to you quickly. Strategically-located parts depots let you get the right part where it’s needed, when it’s needed.

 
 

Support Plans to Fit Your Needs

Kodak support plans help you achieve maximum uptime and improve operational efficiency. They also provide you with a committed response time and predictable expense, so you can minimize risk to your business.

 
 
Support Plans - mobile
TRENDSETTER Multi-Cassette Unit

CTP Equipment Upgrades

Kodak makes it easy for you to grow your business without having to invest in new CTP equipment. We can help you identify upgrade options such as speed, automation, and functionality to ensure that your needs are met. Let us show you what your equipment is capable of!

 

Proactive Maintenance Services

Please note: these services are only available in the United States, Canada and Europe.


Kodak offers analysis and services to drive productivity improvements, increase uptime and expand revenue opportunities.

Learn more about proactive maintenance services:

 
 

Customer Education Services

Kodak provides standard or customized training so you can be sure you’re getting the most out of your Kodak equipment. Options include instructor-led classroom training at either a Kodak site or your location, hands-on training at your location, or web-based classes.

Learn more about customer education services for:

 
 

Relocation Services for Prepress Systems

Ensure a trouble-free move of your Kodak prepress system, eliminating the costs that often occur from damage and downtime as a result of poor handling during a move. Whether you are relocating a system in the same facility or moving it across continents, Kodak will help you achieve a timely return to full operation at your new location.