Kansai Gaidai University transforms certificate issuance and student registry archival processes with outsourcing services from Kodak
- An average of 3,500 new graduates along with the alumni body requires university certificates to pursue licenses and employment opportunities. This generates tens of thousands of requests annually with over 9,000 requests being processed in a single location alone.
- The certificate issuing process consumes inordinate amounts of time and resources to operate. Simply locating the original records takes anywhere from 3-4 minutes and in some cases takes as long as 30 minutes. Additional time is then spent copying and applying official seals.
- Current work process is linked to increased customer wait times and is costly to operate.
- Current archival strategy not viable for efficient long-term records retention.
Services Provided by Kodak
- Business process reengineering
- Data capture and conversion
- Long-term archival strategy
- Digital to analog conversion processes and techniques
- Image processing to maintain certificate integrity and reproduction ability
- Over 110,000 school register documents converted into images and data in just a few days
- DVDs classified according to the year, class and school register number integrated into the university's online certificate reproduction application
- Digital to analog conversion of the school registry documents for long-term preservation on microfilm
- Work performed onsite by Kodak to maintain data privacy without disruption to the Department of Educational Affairs operations
The Bottom Line
- The complete certificate production process (looking up, printing and applying the seals) is now executed in an actual work time of one minute to three minutes
- The new business process is extendable to other university line of businesses such as at the library and the Department of General Affairs, which handles written contracts and official documents
- The university is examining the possibility of leveraging the newly created data information to develop additional services for graduate students
"Only Kodak responded that all of [our] conditions can be met and that microfilms for long-term preservation can be prepared in a short time. Those in our department have high regard for its technology."
Ms. Mikiko Tsubakimori
English Education Center
Kansai Gaidai University