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Global bank transforms back-office operations

Industry
  • Banking
Situation
  • Client seeks cost and efficiency improvements to fuel growth
  • Targets critical back-office work processes for reengineering
Services Provided by Kodak

Knowledge

  • Business process consulting
  • Business process reengineering

Technology

  • Document capture and archive platforms
  • Outsourcing services

Delivery

  • Project management
  • Integration services
  • Training
The Bottom Line
  • Enhanced customer service and satisfaction through quicker information retrieval
  • Cost reductions through platform consolidation and the elimination of manual work processes
  • Return on investment achieved in less than one year
Kodak was selected because of its imaging and information processing expertise and a legacy of providing streamlined, smart products and services to this organization and the banking and financial services industries.

“Because of Kodak’s business process services, more than 200 types of banking documents are now under control, and can be shared and acted upon by the lines of business. Additionally, our objectives of cost savings and operational streamlining are being achieved.”
Senior Manager,
International banking and financial services organization
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