United States [ change ]

Kodak’s business outsourcing solutions for policies and claims allow this insurance and financial services organization to improve customer service and internal audit processes, grow their business and cut costs

Industry
  • Insurance
Situation
  • Economic and competitive conditions cause the client to evaluate their current operating model to better adapt quickly to market opportunities
  • The client identifies policy and claims processes as an improvement opportunity for internal audit capability, responsiveness to customers and enabling growth in emerging markets
  • Current processes dispersed in multiple countries and offices
    • Policy file and claims turnaround delays impact customer satisfaction
    • Lost files, due to document control issues, create significant audit response delays
    • High operating costs for systems, operators and travel
Services Provided by Kodak

Knowledge

  • Policy and claims processing experience
  • Business process reengineering

Technology

  • Image, document and data capture processes and technologies
  • Internet-based retrieval platform

Delivery

  • Provide outsource service to standardize capture and global management of policy and claims files
  • Perform image and data integrity, along with aggregation services
  • Online storage of image and data, accessible via browser interface
  • Management reporting via balanced scorecard
The Bottom Line

  • Improved turnaround times and responsiveness pleases customers
  • Enhanced scaleability supports business growth
  • Improved regulatory response through transparency and audit frequency
  • Fixed-to-variable operating cost models save space and minimize capital investment and labor requirements
Kodak was selected for its robust understanding of policy and claims business requirements and its legacy of providing reliable products and services to the insurance industry.
“Kodak is a reliable business partner that provided us with shorter turnaround times, the latest technology and a better cost model for serving customers.”
Business Process Transformation Director
Global insurance and financial services organization