Kodak’s business outsourcing solutions for policies and claims allow this insurance
and financial services organization to improve customer service and internal audit processes, grow their business and cut costs
Industry
Situation
- Economic and competitive conditions cause the client to evaluate their current operating model to better adapt
quickly to market opportunities
- The client identifies policy and claims processes as an improvement opportunity for internal audit capability,
responsiveness to customers and enabling growth in emerging markets
- Current processes dispersed in multiple countries and offices
- Policy file and claims turnaround delays impact customer satisfaction
- Lost files, due to document control issues, create significant audit response delays
- High operating costs for systems, operators and travel
Services Provided by Kodak
Knowledge
- Policy and claims processing experience
- Business process reengineering
Technology
- Image, document and data capture processes and technologies
- Internet-based retrieval platform
Delivery
- Provide outsource service to standardize capture and global management of policy and claims files
- Perform image and data integrity, along with aggregation services
- Online storage of image and data, accessible via browser interface
- Management reporting via balanced scorecard
The Bottom Line
- Improved turnaround times and responsiveness pleases customers
- Enhanced scaleability supports business growth
- Improved regulatory response through transparency and audit frequency
- Fixed-to-variable operating cost models save space and minimize capital investment and labor requirements
“Kodak is a reliable business partner that provided us with shorter turnaround
times, the latest technology and a better cost model for serving customers.”
Business Process Transformation Director
Global insurance and financial services organization
