Utility companies whose services include the generation, transmission, and distribution of electric power, natural gas and water are challenged on a daily basis. Since deregulation, competition has intensified creating M&A scenarios, more options for customers and ultimately making customer service of strategic importance. New generation customers are driving real-time utility services levels 24 hours a day, seven days a week, 365 days a year and have all the capabilities of the current customer service representatives. Government environmental and safety initiatives are placing pressure on companies to reduce impact and assure safe production and delivery of resources to consumers and businesses.
The customer service application, company compliance initiatives and many other business processes within the utility company's domain are all fueled by images and information. In many institutions, the current processes for policies and procedures were designed for the ways utilities traditionally operate and are not optimized to participate in a digital reality. It is imperative for utility companies to take a systematic approach to reevaluating their business management process if they are to take advantage of new technology.
For years Kodak has been at work in the electricity, gas and water utility industry. We provide automation through tools technology and business process reengineering that better enables you to meet the demands of your most important stakeholders and help create operational efficiencies. We have a unique perspective on how images and information can be leveraged to help utility companies like yours achieve its goals. And we're ready to put this foundation of expertise to work for you.
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