KODAK PROFESSIONAL: Technical Information Bulletin

Troubleshooting Observable Errors

Kodak Professional LED II Printer 20R


20 December 2003


Print has a line on it

Possible Cause

Possible Solution

Circuit breaker was turned off when paper was in the shoe.

  • Do not turn off the circuit breaker when paper is in the shoe.

  • Do a shutdown prior to turning off the circuit breaker.

Printer was disturbed or bumped during the print cycle.

Do not disturb or bump the printer during the print cycle.


Print edges have a repeated, unfocused pattern

Possible Cause

Possible Solution

The roll of paper was dropped on its edge.

Load a new roll of paper.


Edges are out of focus

Possible Cause

Possible Solution

The relative humidity level is too low for the paper to be stored in the cassette for more than one day.

Increase the humidity level in the room or store the paper in a sealed plastic bag when it is not being used.


Prints have a light leak exposure

Possible Cause

Possible Solution

The opening for the control strip feed box is open.

Store and carry the cassette with the opening facing down.


Rotor is hitting the paper in the printer; causing noise

Possible Cause

Possible Solution

Paper is not loaded correctly.

Reload the paper.


Vacuum reduction insert is damaged; causing noise in printer

Possible Cause

Possible Solution

  • Vacuum reduction insert was not installed properly and has become damaged.

  • A damaged vacuum reduction insert was installed.

Properly install an undamaged vacuum reduction insert.


Paper is creased/crumpled when feeding into printer

Possible Cause

Possible Solution

The lead edge of the paper has not been squarely trimmed, causing the paper to:

  • Pull at an angle or pull unevenly

  • Load at an angle into the rollers

  1. Pull the paper out of the printer from the paper supply area.

  2. Recut the lead edge of the paper squarely.

  3. Reload the paper. When the message appears, push the paper evenly and slowly.

Note: If necessary, remove the curl in the paper by rolling the paper on am empty core in the opposite direction of the curl.


Paper jams repeatedly

Possible Cause

Possible Solution

Small strips or pieces of paper are caught in the printer from the previous paper jam.

Remove small pieces of paper from the printer.

The splice tape was only installed on one side of the digital printer paper saver and the paper.

Apply splice tape to both sides of the paper and the digital printer paper saver.
See the Operator Guide for more info.


Prints not cut correctly by your cutter

Possible Cause

Possible Solution

  • The cutter may not be set correctly.

  • The punch marks line up with the ends of the image.

  • Readjust the cutter.

  • Check the position of the paper punch.


Print borders not the right size

Possible Cause

Possible Solution

The host software's image positioning is not correct.

Refer to the host software instructions.

The page start parameter may be incorrect.

See the Operator Guide for more info.


Print edge damaged and image is skewed

Possible Cause

Possible Solution

  • Paper not loaded correctly in paper cassette

  • Paper cassette clamp not secured correctly

  • Paper cassette not aligned with the pin when installed on the shelf

  • Paper cassette not picked up or carried correctly causing the paper to slide to one end ("telescope")

  • Paper was not straight when it was fed into the printer.

  • The punch assembly is not adjusted correctly.

  • Paper was not fed correctly into the punch slots.

  1. Reload the paper in the paper cassette.

  2. Position the paper cassette on the shelf pin.

  3. Close the cassette clamp to lock the paper cassette into position.

    Note: Always carry the paper cassette with two hands to prevent the paper from telescoping.

  4. When loading paper into the printer:

    • cut the paper lead edge corners at a 45° angle.

    • wait for a message to feed

    • push the paper slowly into the printer rollers, keeping the paper taut between the cassette and the rollers.

      Note: Push the paper evenly so it remains flat and does not buckle. Do not push the paper too hard against the paper alignment guide.


Paper edge damaged in takeup area

Possible Cause

Possible Solution

  • The paper was not straight when cinched.

  • The paper was not centered when cinched.

  • The bearings on the takeup cassette were not seated correctly when the takeup cassette was placed on the arms.

Make sure that the takeup cassette is seated correctly on the arms and can move up and down a few degrees when you push on the top of it.


Text on the paper has flare

Possible Cause

Possible Solution

  • The text density is too high.

  • The processor is not in control.

  • The printer is not calibrated correctly.

  • Calibrate the printer.

  • Download the latest calibration software and calibrate the printer. (Download here)


Host computer does not recognize the printer

Possible Cause

Possible Solution

An error was made during the power up sequence.

  1. Turn off the host computer.

  2. Turn off the printer.

  3. Power up the printer and wait for it to initialize.

  4. Power up the host computer.

The SCSI IDs are different.

  1. Change the SCSI ID through the OCP.

  2. Turn off the host computer.

  3. Turn off the printer.

  4. Power up the printer and wait for it to initialize.

  5. Power up the host computer.


Supply or takeup door will not close

Possible Cause

Possible Solution

The door was closed with too much force, pushing the door latch in so it is flush with the door.

Use scissors to pull the latch back to its normal position. Close the door with a normal amount of force.


Additional Troubleshooting Tips (Printer)

  • Correctly load, seat, and thread the paper into the paper cassettes.

  • Correctly close all doors prior to printing. If doors are ajar or if interlock switches are not closed, the printer will not print.

  • Follow the paper instructions when installing the digital printer paper saver.

  • Before connecting or disconnecting the SCSI cable or terminator, turn off the power to the printer and host computer. Also, if you replace the SCSI cable, remove the Ferrite bead from the existing SCSI cable and install it on the new SCSI cable.


Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.