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KODAK PROFESSIONAL: Technical Information Bulletin

Error Message: Camera Too Hot
 
 

Kodak Professional DCS Pro Back 645C

Contents

Updated 18 August 2004

Note: This bulletin applies to the DCS Pro Back 645C only.

 

Situation

The DCS Pro Back 645C displays a 'Camera Too Hot' message, and the camera will not capture additional images.

This error message appears when the DCS Pro Back 645C overheats. Under normal conditions, the Contax 645 Camera goes to sleep (goes blank) 20 seconds after the shutter release button is released. When the camera goes to sleep, the DCS Pro Back 645C goes into idle model and cools. If the camera does not go to sleep, the DCS Pro Back 645C remains ready to capture images and may overheat, which results in this error message.

 

Before you begin

Verify you are using your equipment within the temperature/humidity guidelines stated in the Site Specifications.

Normal

High

Temperature

Humidity

Temperature

Humidity

Energized

20°F to 110°F
(-6.7°C to 43.3°C)

5% to 15% RH

96°F
(35.6°C)

76% RH

De-energized

-10°F to 150°F
(-23.3°C to 65°C)

5% to 15% RH

96°F
(35.6°C)

86% RH

  

What you need

  • The latest Kodak Professional DCS Pro Back 645 series firmware version ( download here ). Kodak recommends that you always use the latest firmware and host software version for all Kodak Professional DCS Digital Cameras and DCS Pro Backs. Firmware and host software downloads are provided at no charge to the customer.

  • A Kodak Professional DCS Pro Back 645C to Contax 645 Camera serial cable (Part No. 4E2823). When used with the latest firmware version, this cable lets the DCS Pro Back 645C:

    • sense when the camera's shutter release button is 'soft touched'.

    • turn off the imager when the camera release button is not pressed.

    • capture considerably more images before the error message is generated.


Warning: Do not use this new serial cable with:

  • The Contax MP-1 Battery Holder

  • Other functions that require use of the DCS Pro Back 645C Serial Port (for example, the GPS interface).

 

What is your image capture workflow?

If your image capture workflow is: soft touch > auto focus > hard press > capture image > release shutter release button, the latest firmware version and the new serial cable will significantly improve the over-temperature performance of the DCS Pro Back 645C.

If your capture workflow is: soft touch > auto focus > hold > hold > hold > hold > image capture > AF > hold > hold > hold, the latest firmware version and the new serial cable may not improve the over-temperature performance of the DCS Pro Back 645C. For performance improvement, you must release the shutter release button when an image is not being captured.

 

How to obtain the serial cable

The new serial cable is available from Kodak. There is no charge to the customer for this cable. To order, contact Kodak at the telephone numbers below. A Kodak representative will ask your name, address, and the serial number of your DCS Pro Back 645C. Have this information ready before you place the call.

Location

Contact Information

United States
and Canada

E-mail your questions to kprodigital@kodak.com
You will receive a response within a day or two.

Call the Kodak Digital Imaging Support Center. A Kodak representative will ask your name, address, and the serial number of your camera. Have this information ready before you place the call.

United States:
800.235.6325 (toll-free) or 585.781.6231
Hours: Monday thru Friday; 9:00 a.m. to 8:00 p.m. (ET)

Canada:
800.465.6325 (toll-free) or 416.766.8233
Hours (English): Monday thru Friday; 9:00 a.m. to 8:00 p.m. (ET)
Hours (French): Monday thru Friday, 9:00 a.m. to 6:00 p.m. (ET)

Elsewhere

Select Your Country

 

How to connect the serial cable

Step

Action

1

Make sure your DCS Pro Back 645C is updated to the latest firmware version ( download here).

2

Carefully connect the serial cable:

  1. Insert the end of the cable marked 'Camera' into the camera body handle. Make sure the plug is fully inserted into the handle.

  2. Insert the end of the cable marked 'Back' into the DCS Pro Back serial port. The serial port is on the left side of the DCS Pro Back (top jack).

Warning: Do not reverse the serial cable connections! This may cause the camera to go into a runaway condition.

3

Set the DCS Pro Back to look for input from the camera:

  1. On the DCS Pro Back, navigate to: Main Menu > Serial Port > Serial In

  2. Select: Contax Cable.

4

Verify the serial cable is working properly.

  1. On the DCS Pro Back, navigate to: Main Menu > Serial Port > Serial In Status.

  2. Perform the following checks:

    • Press and hold the camera shutter release button to a 'soft press'. The DCS Pro Back 645C should display the message, 'Soft Press Detected'.

    • If the camera has timed out and the viewfinder is off, the DCS Pro Back 645C should display the message, 'Contax Body Asleep'.

    • If the camera is awake but the shutter release button is not pressed, the DCS Pro Back 645C should display the message, "No Soft Press".


Kodak and Kodak Professional are trademarks of Eastman Kodak Company.

TIB7075

Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.