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KODAK PROFESSIONAL: Technical Information Bulletin

Troubleshooting
 
 

Kodak Professional RFS 3600 Film Scanner

Contents

4 November 2003

 

Hardware

Situation

Possible Cause and Solution

No power to scanner; status light is not on.

Make sure all plugs are securely seated.
Make sure the scanner power button (located at the rear of the scanner) is on.
Try a different power outlet.

You have just connected the scanner or SCSI device to your computer, and the computer will not start.

  • If you are using the SCSI connection, there may be a SCSI ID conflict. All SCSI devices connected to the computer must have unique ID numbers. Follow the steps in the User's Manual, "Connecting the Scanner to Your Computer", to reset the SCSI ID on the scanner (or on the newly connected device).

  • Your SCSI cables may be too long. The total length of all SCSI cables in the chain must be less than 15 feet (4.6 meters).

Spliced film will not move properly through the scanner.

Spliced film is not supported, and should not be used with the scanner.

The USB connection on a Microsoft Windows based operating system is not working.

Follow the steps in the User's Manual, "Making a USB Connection", to verify that your computer system is locating the scanner.

The green LED (located at the top right of the scanner) flashes in an unending, repeated pattern.

A problem has been detected with the scanner. Power down your computer system and the scanner, then restart.

 

Software

Situation

Solution

The scanner window does not open.

Verify the software is installed correctly. Refer to the User's Manual, "Installing Scanner Software".

The scanner is not a choice on the Adobe Photoshop software File > Import menu.

  • Exit Photoshop.

  • Run the installation program, and click Repair.

  • Try again to reach the scanner software.

If the problem recurs:

  • Exit Photoshop.

  • Run the installation program, and click Remove.

  • Run the installation program again to reinstall the scanner software.

  • Try again to reach the scanner software.

The scanner software does not work properly the first time you try it on a Microsoft Windows based operating system, and you are using the SCSI connection.

Verify the Windows ASPI files included with your ASPI compliant SCSI host adapter are installed. These files must be installed for the scanner software to work properly.

Note: This software is intended for use with applications that are ASPI compliant for Windows based operating systems only.

 

Image

Situation

Solution

Unexpected color balance results when scanning multiple selected images.

Refer to the User's Manual, "Working with Multiple Selected Images".

The image appears blank after scanning.

  • An unexposed portion of the filmstrip was scanned. Reposition the filmstrip and try again.

  • Verify the Contrast slider on the Color Balance tab is set so that the images can be seen.

  • Verify the histogram sliders on the Levels & Curves tab are set so that the images can be seen.

The previewed or scanned image is not properly centered, or parts of two images are obtained.

Shift the film in the scanner in small increments until it is properly positioned. To accomplish this:

  • Tap the Reverse or Forward buttons on top of the scanner, or

  • For Microsoft Windows based operating systems, control-click the Reverse or Forward buttons in the scanner software, or

  • For Apple Macintosh computers, option-click the Reverse or Forward buttons in the scanner software.

Images scanned from slides are not focused properly.

If the camera was focused properly when the film was exposed, use the scanner focus control to focus on a slide and determine the correct plane of the film in the scanner. Click the Auto-Focus Slide button once to perform auto-focus.

If the focus is still not correct, click the Focus button again. A dialog box appears asking if you want to perform a manual focus adjustment.

  • If you click no, auto-focus is performed again.

  • If you click yes, a dialog box shows the current focus position. Change the focus position (an integer from 1 to 30) by entering another focus value. For example, if the dialog box displays a value of 17, try changing the focus in one step increments (to 16 or 18).

The previewed image is the negative of the actual image.

An incorrect film type was selected. Choose the correct data from the Film Type area of the Settings tab.

Only a small portion of the full image was acquired in the scan.

The crop box is in place over the preview image. Click outside of the crop box to remove it.

Other image problems occur.

Light in the area of the scanner is interfering with scanner operation. Do not have a high level of direct light around the scanning area.

The contrast of your scanned images is consistently too high or too low in Adobe Photoshop.

Verify the monitor gamma is calibrated properly. Refer to the Photoshop software instruction manual for calibration instructions.

 

What if my scanner needs service?

See Service and Support Contact Information, (TIB7056).

 

I still have questions. How can I contact you?

Have you referred to the RFS 3600 User's Manual? It is an excellent source of information and answers many commonly asked questions. If you have referred to the User's Manual and you still have questions, our technical support staff is available by either e-mail or telephone. See Service and Support Contact Information, (TIB7056).

Kodak and Kodak Professional are trademarks of Eastman Kodak Company.

TIB7071

Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.