KODAK PROFESSIONAL: Technical Information Bulletin

Service and Support Contact Information

2 May 2003

Kodak Professional HR 500 Film Scanner
Kodak Professional HR 500 Plus Film Scanner
Kodak Professional HR 500 Universal Film Scanner
Kodak Professional RFS 3570 Plus Film Scanner
Kodak Professional RFS 3600 Film Scanner

Scanner Questions and Support

The User's Manual is an excellent source of information and answers many commonly asked questions. If you have referred to the User's Manual and you still have questions, our technical support staff is available by either e-mail or telephone.


E-mail your questions to software@cyber.kodak.com.
You will receive a response within a day or two.


In the United States, call 800-235-6325.
In Canada, call 800-465-6325.
Elsewhere, Contact Kodak in your local country.

Scanner Service

Contact Kodak at the telephone numbers above. If service is required, you will be issued a return authorization number and instructed to return the unit to the nearest service center for repair. You must provide dated proof of purchase to verify warranty coverage.
Do not return any defective equipment without prior authorization from Kodak.

Kodak and Kodak Professional are trademarks of Eastman Kodak Company.


Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.