Possible Cause	Possible Solution
The processor is not calibrated or has not been maintained properly.	Calibrate the processor. Verify the chemistry levels in the processor tanks are correct. Run a control strip through the processor.
One or more crossover assemblies in the processor is not properly installed and is denting the socks.	Install the crossover assemblies correctly. If necessary, replace the dented socks.
The printer was disturbed or bumped during a writing sequence.	Do not disturb or bump the printer during a writing sequence.
The processor is not making enough prints to keep the socks balanced.	Leave the processor drive on.

Print has a line on it

Possible Cause	Possible Solution
Circuit breaker was turned off when paper was in the shoe.	Do not turn off the circuit breaker when paper is in the shoe. Do a shutdown prior to turning off the circuit breaker.
Printer was disturbed or bumped during the print cycle.	Do not disturb or bump the printer during the print cycle.

Print edges have a repeated, unfocused pattern

Possible Cause	Possible Solution
The roll of paper was dropped on its edge.	Load a new roll of paper.

Edges are out of focus

Possible Cause	Possible Solution
The relative humidity level is too low for the paper to be stored in the cassette for more than one day.	Increase the humidity level in the room or store the paper in a sealed plastic bag when it is not being used.

Prints are mottled

Possible Cause	Possible Solution
The processor needs maintenance.	Top off the processor tanks more frequently. Turn on the processor drive for 10 minutes to saturate the roller socks with chemistry. Leave the processor drive on when not printing.

Prints have a light leak exposure

Possible Cause	Possible Solution
The opening for the control strip feed box is open.	Close the opening for the control strip feed box in the top cover of the processor.
Cassette opening exposed to bright light.	Store and carry the cassette with the opening facing down.

Prints have paper slugs

Possible Cause	Possible Solution
Too much chad in the chad area.	Open the sheet transport door and remove the chad from the chad area. Remove any small strips of paper from the knife area.

Rotor is hitting the paper in the printer; causing noise

Possible Cause	Possible Solution
Paper is not loaded correctly.	Reload the paper.

Vacuum reduction insert is damaged; causing noise in printer

Possible Cause	Possible Solution
Vacuum reduction insert was not installed properly and has become damaged. A damaged vacuum reduction insert was installed.	Properly install an undamaged vacuum reduction insert.

Paper is creased/crumpled when feeding into printer

Possible Cause

Possible Solution

The lead edge of the paper has not been squarely trimmed, causing the paper to:

Pull at an angle or pull unevenly
Load at an angle into the rollers

Pull the paper out of the printer from the paper supply area.
Recut the lead edge of the paper squarely.
Reload the paper. When the message appears, push the paper evenly and slowly.

Note: If necessary, remove the curl in the paper by rolling the paper on am empty core in the opposite direction of the curl.

Paper jams repeatedly

Possible Cause	Possible Solution
Small strips or pieces of paper are caught in the printer from the previous paper jam.	Remove small pieces of paper from the printer.

Prints not cut correctly

Possible Cause	Possible Solution
Strips of paper are caught in the knife area.	Remove the strips of paper from the knife area.

Print borders not the right size

Possible Cause	Possible Solution
The slug width is not correctly set.	Reset the slug width. See Operator's Guide for more info.
The host software's image positioning is not correct.	Refer to the host software instructions.
The page start parameter may be incorrect.	See the Operator Guide for more info.

Print edge damaged and image is skewed

Possible Cause

Possible Solution

Paper not loaded correctly in paper cassette
Paper cassette clamp not secured correctly
Paper cassette not aligned with the pin when installed on the shelf
Paper cassette not picked up or carried correctly causing the paper to slide to one end ("telescope")

Reload the paper in the paper cassette.
Position the paper cassette on the shelf pin.
Close the cassette clamp to lock the paper cassette into position.

Note: Always carry the paper cassette with two hands to prevent the paper from telescoping.
When loading paper into the printer:
- cut the paper lead edge corners at a 45° angle.
- wait for a message to feed
- push the paper slowly into the printer rollers, keeping the paper taut between the cassette and the rollers.
  
  Note: Push the paper evenly so it remains flat and does not buckle. Do not push the paper too hard against the paper alignment guide.

Host computer and printer not communicating

Possible Cause	Possible Solution
The SCSI cable has been disturbed.	Turn off the host computer and other SCSI devices. Turn off the printer. Disconnect the SCSI cable. Reconnect the SCSI cable. Power up the printer and wait for it to initialize. Power up the other devices. Power up the host computer.

Host computer does not recognize the printer

Possible Cause	Possible Solution
An error was made during the power up sequence.	Turn off the host computer. Turn off the printer. Power up the printer and wait for it to initialize. Power up the host computer.
The SCSI IDs are different.	Change the SCSI ID through the OCP. Turn off the host computer. Turn off the printer. Power up the printer and wait for it to initialize. Power up the host computer.

Repeated noise from the processor

Possible Cause	Possible Solution
The racks are installed incorrectly.	Reinstall the racks.

Prints have scratches

Possible Cause	Possible Solution
The processor racks and socks are contaminated / dirty.	Clean the processor racks and socks. Check that the crossover assemblies are installed correctly.

Chemistry build-up on printer exit rollers

Possible Cause	Possible Solution
Wet prints were pulled into the printer to clear a paper jam (often following Errors 65 or 260). Splash guard was not used when performing processor maintenance.	Clean the rollers with a damp cloth. Clear the paper jam. Use the splash guard when performing processor maintenance.

Chemistry leaks from processor

Possible Cause	Possible Solution
Hose clamps or compression fittings are loose.	Tighten the clamps and compression fittings.

Text on the paper has flare

Possible Cause	Possible Solution
The text density is too high. The processor is not in control. The printer is not calibrated correctly.	Reduce the text density by driving the processor to the upper end of the control limits. Calibrate the printer. Download the latest calibration software and calibrate the printer. (Download here)

Supply or takeup door will not close

Possible Cause	Possible Solution
The door was closed with too much force, pushing the door latch in so it is flush with the door.	Use scissors to pull the latch back to its normal position. Close the door with a normal amount of force.

Printer icon disappeared (RP 50 LED Printer only)

If your Macintosh or Windows based computer crashes unexpectedly, the files can corrupt and the printer ICON or printer button can be deleted. This also happens if you press [Ctrl] [Alt] [Delete] on a Windows based computer, or [Ctrl] [Apple] [Power Key] on a Macintosh computer

The printer folder still exists but the system cannot access it. You must create a New Device.

Additional Troubleshooting Tips (Printer)

Check that the processor is turned ON and warmed up prior to printing.
Turn on the processor drive for 30 minutes before printing.
Correctly load, seat, and thread the paper into the paper cassettes.
Correctly close all doors prior to printing. If doors are ajar or if interlock switches are not closed, the printer will not print.
The error "sheet detected in sheet xport" may appear after reinitializing the printer if the printer was in the process of sending paper into the processor. If this occurs, wait until the sheet has been fully fed into the processor and then reinitialize the printer again.
If the printer indicates that it is reinitializing after an error occurs and you have not opened a door (but you do not hear the normal sounds of reinitialization for up to 2 minutes), the printer may be waiting for the sheet to go into the processor before attempting to reinitialize. Do not attempt to reinitialize the printer again.
Before connecting or disconnecting the SCSI cable or terminator, turn off the power to the printer and host computer. Also, if you replace the SCSI cable, remove the Ferrite bead from the existing SCSI cable and install it on the new SCSI cable.

Additional Troubleshooting Tips (Processor)

Follow these guidelines to avoid many error conditions:

Check that the processor is powered on and warmed up prior to printing.
Follow the daily, weekly, monthly, and periodic maintenance guidelines outlined in the Operator's Guide.
When adding chemicals or water to the processor tanks, install a splash guard over the processor entrance area to prevent water and chemicals from entering the printer.
Do not allow the emulsion side of processed prints to touch each other until they are completely dry.

Warning: When troubleshooting or performing maintenance procedures that require the main power to be turned off, turn off the main power for the processor on the OCP and at the circuit breaker to prevent:

injury from moving parts and high voltage electricity
losing the processor parameters.

TIB7055

Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.