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Troubleshooting the Printer

Kodak Digital Science 8650 Color Printer
Kodak Digital Science 8650 PS Color Printer
Kodak Professional 8650R Thermal Printer


25 April 2003

When your printer will not function, you may be able to correct the situation yourself. In some instances a test print may be useful if it is possible to make one. This bulletin lists some troubleshooting ideas to solve common printer problems. If you cannot correct the condition, service may be required.


Printer does not turn on; power LED does not illuminate

Possible Cause

Possible Solution

The printer power is not On.

Make sure that the power switch is in the "I" position.

Cables and cords are not connected securely.

Make sure that all of the cables and cords are connected properly.

There is no power at the outlet that the printer is plugged into.

Restore power to the outlet or move the printer to a live outlet.


Printing takes much longer than usual

Possible Cause

Possible Solution

The image file size may be larger than usual, often a large PostScript file, and may therefore take longer to process.

Wait a few minutes for the printer to finish processing the file.

The printer is too warm.

Turn Off the printer for ten minutes to let it cool down.

Consider moving the printer to a location where the temperature is lower. Ambient operating temperature should be between 59 F and 86 F (15 and 30 C).


Nothing happens when a job is sent

Possible Solution

  • Wait to see if the job is still processing.

  • Verify that the printer is in the correct mode: Raster Mode when using the Export Module, PostScript Mode for all other printing.

  • Try printing a file that you have printed previously.

  • Check that the interface cable is connected.

  • Verify all Export Module or Printer Driver settings.

  • Check the communications settings for compatibility between printer and host.

  • Follow the instructions for INIT ERROR See Error Messages, (TIB7037)

  • Disconnect the cable from the printer and try a test print. If this does not work, service is required.


Prints have white or colored speckles, spots, or narrow white lines running lengthwise

Possible Cause

Possible Solution

Dust or dirt has contaminated the print head.

  • Make sure that the media in the tray is clean and streak-free.

  • Make sure that the ribbon is clean.

  • Clean the print head according to the instructions in "Cleaning the Print Head" on page 4-4 of the Operator's Guide.


Prints have multicolored spots

Possible Solution

  • Clean the printer and the surrounding area.

  • Move the printer away from ventilation ducts or open doors.

  • If the message persists, service is required.


Prints have irregularly shaped and colored areas

Possible Cause

Possible Solution

Fingerprints or other oils have contaminated the paper or ribbon.

Handle media and ribbon carefully and as described in Chapter 3 of the Operator's Guide. Use only Kodak Ektatherm XLS Three-Color Ribbon / Kodak XtraLife Media.


Printer initializes but does not enter Ready state (INIT error)

See Error Messages, (TIB7037)


Transparency edges curl on dense prints

Possible Solution

  • Put prints in transparency sleeves.

  • Try using the Mirror option of the Printer Driver or Export Modules. This option changes the way in which the ink is applied to the page.


Paper does not feed

Possible Solution

  • Examine the paper and remove sheets with irregularities.

  • Reduce the size of the stack of media in the paper tray.

  • Make sure that there is only one blue stiffener sheet at the bottom of the paper tray.


Receiver (paper or transparency) does not rewind or ribbon is cut

Possible Solution

  • The wrong media size may be selected on the paper tray.

  • Check the size setting and adjust it if necessary.

  • See step 3 of "Loading Media" on page 2-18 of the Operator's Guide.

Kodak, Kodak Professional, Digital Science, Ektatherm, and XtraLife are trademarks of Eastman Kodak Company.


Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.