KODAK PROFESSIONAL RFS 3570 Film
KODAK PROFESSIONAL RFS 3570 Plus
Scanner is not a choice in the Acquire/Import
(Apple Power Macintosh Systems)
Adobe Photoshop plug-in was
not installed properly, or it was installed in the wrong file or
folder. Repeat the installation procedure.
The plug-in should reside here:
(and above) folder > Plug-ins folder > Import/Export
Scanner is not a TWAIN option (
Either the TWAIN driver was not installed properly, or it was
installed in the wrong file or folder. Repeat the installation procedure.
Download the latest mini-driver version from the Adaptec Web site
Error Message: Use an updated version of
Adaptec ASPI and/or
Download the latest Advanced SCSI Programming Interface (ASPI)
driver version for your operating system from the Adaptec Web site
TWUNK Error When Launching TWAIN Driver
The problem is the difference between 16-bit and 32-bit TWAIN
components. When a 16-bit TWAIN driver calls on a 32-bit TWAIN data
source, the operating system generates a TUWNK_16 error.
To avoid this error, use a 16-bit TWAIN data source with 16-bit
host software, and a 32-bit TWAIN data source with 32-bit host software.
Here are some examples:
TWAIN Data Source
Adobe Photoshop Software
2.5 - 3.04
16 bit only
3.05* - 4.0
16 bit or 32 bit
5.0, 5.5, and later
32 bit only
Micrografx Picture Publisher
3.0 - 5.0
16 bit only
6.0 - 8.0
16 bit or 32 bit
requires an update which is available from the Adobe Web site
Image appears blank after a preview or a scan
You are probably scanning either the unexposed portion of the
film or an empty portion of the film holder. Verify there is film
in the film holder and the film scene content is in the proper position
The scanned image has spots, dimples, and unwanted
These anomalies are caused by dust on the diffuser glass. The
dust was either introduced after the last calibration or is too
large for the scanner to completely 'calibrate out.' The
software user interface provides an optional Recalibrate button which
may correct minor dust accumulation once a proper focus is obtained.
The scanned image is the reverse of the original
Is the film in the film holder backwards? If it is backwards,
replace the film into the holder with the film holder showing the
correct reading, 'R', on the plate. When the film
is placed in the film holder, the film edge code should be 'right
Note: When the film is placed in the film
holder, the film emulsion should be on the "wrong reading" side
of the film and should be facing away from you.
The scanned image is the negative of the original
This occurs when the wrong film term is used; for example, selecting
a positive film term when scanning a negative, or selecting a negative
film term when scanning a positive.
If the scanned image has a dominate color, the rest
of the colors are out of balance.
The film was probably scanned with the Autobalance feature deselected.
Make sure the Autobalance option is selected and select Preview
(to re-scan the image) or select View Changes (to observe the effects
of the Autobalance feature).
Some images look like they are scanned on top of
This happens when the scanner is calibrated with a piece of film
in the film gate. Remove any film from the film gate and use the
Recalibrate button in V3.4 software to recalibrate the scanner.
Scanned images appear out of focus
Select a preview image on the monitor.
Use a crop box to focus on a smaller portion of the image
(at least a 500 x 500 pixel area).
Scan the image and view it at a higher magnification in
the image editing software. Confirm the image quality.
Note: This is the recommended procedure even though the scanner
automatically focuses the first time an image is scanned. If the
image still appears out of focus, repeat this procedure a few times.
If the condition persists, power cycle the scanner and repeat the
Select a different film with good image quality to verify
the out-of-focus film was focused properly.
A loud, grinding noise is heard after powering on
the scanner; Magnification Hardware error appears
Generally this indicates a hardware or electrical circuit board
problem. Power down the scanner and retry the power on sequence
a few times. If the condition persists, service is probably required.
Repair Information Web
Do not return your equipment without prior
authorization from Kodak.
Note: Mechanical movement is normal during power on, focusing,
and calibration procedures, and should not be interpreted as a problem.
Error message "New Hardware Found - Unknown
Device" appears multiple times when booting up
Windows 95 software.
Are the device drivers updated to the latest version? Normal
operation displays this message once. If the drivers are not updated,
the message appears seven (7) times! You can either acknowledge
the error message each time it appears or, preferably, download
the latest device driver version from the Adaptec Web site
Which version of the aic78xx.mpd is being used? To determine
this, look in the C:\windows\system\iosubsys directory.
Versions 1.20 and 1.21 are known to cause this problem. Versions
1.01a and 1.23 or later function normally.
A SCSI hard drive problem occurs when operating
the scanner on my computer
If you use a
Kodak Professional RFS Film
Scanner TWAIN compliant driver with a
do not connect a SCSI disk drive
to the same SCSI adapter board that is attached to the scanner.
You must install a second
Adaptec SCSI card.
Scans result in extremely small or partial images
There are two possible causes for this situation: the crop box
was not de-selected after performing a focus, or an area of the
original image was inadvertently cropped. When you use the crop
feature to focus on an image, make sure the mouse does not move
prior to selecting the scan button. Mouse movement inadvertently
creates another, smaller crop box. Make sure the correct image size
is selected before you scan.
Scans show ghosting or double image artifacts
See a sample of this artifact:
Unfortunately there are no adjustments or on-site repairs that
can be made to solve this problem. See the
Do not return your
equipment without prior authorization from Kodak.
Kodak and Kodak Professional are trademarks of Eastman
Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability
of the information for a specific use rests with the end user.