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Error Messages
 
 

Kodak Digital Science 8650 Color Printer
Kodak Digital Science 8650 PS Color Printer
Kodak Professional 8650R Thermal Printer

Contents

17 December 2002

 

Introduction

Error messages indicate that a problem has occurred. More than one problem can occur at a time; however, only one error message can appear at a time. Messages related to high-priority conditions are displayed before lower-priority ones. You must resolve the conditions in the order in which they appear.

This bulletin lists some of the error messages you may encounter along with their possible cause and solution.

 

Change Ribbon

Possible Cause

Possible Solution

The ribbon has run out and the supply spool is empty.

Put in a new ribbon.
Click Here for information on loading the ribbon.

The ribbon's bar code is unreadable.

Make sure the bar code is legible. If the message persists, have the printer serviced.

The printer is loaded with the wrong type of ribbon.
(E.g., CMYK ribbon is loaded on a printer with 32 MB of memory.)

Load the correct type of ribbon.

 

Load Ribbon

Possible Cause

Possible Solution

The ribbon that is loaded does not match the requested ribbon type.

Load the type of ribbon requested.

The bar code label is not seated correctly.

Seat the label properly.

The ribbon has run out and the supply spool is empty.

Put in a new ribbon.
Click Here for information on loading the ribbon.

 

Check Tray

Possible Cause

Possible Solution

The tray is empty.

Load paper or transparency material.

The tray is inserted improperly.

Remove the tray and reinsert it, making sure it is seated correctly.

There is a paper jam in the tray area.

Click Here for information on clearing the paper path.

 

Clear Paper Path

Possible Cause

Possible Solution

A paper jam occurred.

Click Here for information on clearing the paper path.

 

Clear Ribbon Jam

Possible Cause

Possible Solution

The ribbon is jammed which may be caused by a paper jam.

Press Cancel to eject the paper. If the message persists:

  1. Clear the paper jam.

  2. If necessary, clear the ribbon jam.

  3. Close the cover.

  4. Remove the paper tray.

  5. Clear paper from the tray area.

  6. Reinsert the tray.

  7. Turn Off the printer and then turn it back On.

If the message persists, service is required.

 

Close Cover

Possible Cause

Possible Solution

The printer cover is open.

Close the cover.

 

INIT Error

 

Parallel Connection

Possible Cause

Possible Solution

The printer failed to initialize.

  1. Turn Off the printer.

  2. Make sure that the computer is running.

  3. Turn On the printer.

 

Other Connections

Possible Cause

Possible Solution

The printer failed to initialize.

  1. Turn Off both the printer and the host computer.

  2. Disconnect the interface cable from the printer.

  3. Turn On the printer.

  4. If the printer initializes, advance to Step 5. If the printer does not initialize, turn Off the printer and then turn the printer back On. If the error message persists, service is required.

  5. Turn Off the printer.

  6. Reconnect the interface cable.

  7. Turn On the printer.

  8. If the printer initializes, turn On the host computer. If printer does not initialize with SCSI interface, continue.

  9. With SCSI cable connected, turn Off the printer.

  10. Turn On the host computer and wait for it to boot up completely. Turn On the printer.

  11. If the printer initializes, advance to Step 12. If the printer does not initialize, repeat from Step 1.

  12. Make sure the printer is in Raster Mode.

  13. Open an image using Adobe Photoshop software.

  14. Using the Export Module provided by Kodak, go to the Export dialog box.

  15. Select the Status button.

  16. Check the version number of the printer software. If it is earlier than 6.05, call Kodak at 1-800-235-6325 for an upgrade kit.

 

Insert Tray

Possible Cause

Possible Solution

The paper tray is not in place.

Make sure the paper tray is inserted and seated properly.

 

Load Paper or Load Transparency

Possible Cause

Possible Solution

The tray is empty.

Load the type of media requested.

The wrong size media is loaded.

Load the correct size media.

Paper is loaded and transparency was requested, or vice versa.

Load the type of media requested.

The printer and the application you are using have a different type of media selected.

Verify that both the Printer Set-up dialog box and the Application in use have the same type of media selected.

Media is not being picked from the tray.

Clean the pick rollers as described on page 5-12 of the Operator's Guide.

Media is stuck in the printer.

Click Here for information on clearing the paper path.

 

Service Req XXX

Possible Cause

Possible Solution

An error has occurred. The message includes a 3-digit error code.

Turn Off the printer and then turn it back On. If the message persists, service is required.

 

Error Code 733

Possible Cause

Possible Solution

The printer did not reach the required temperature in the specified amount of time.

Turn Off the printer and then turn it back On to reset.

The temperature surrounding the printer is too low.

Raise the ambient temperature to between 59° F(15° C) and 86° F (30° C).

The printer is exposed to cold drafts.

Move the printer.

Kodak, Kodak Professional, and Digital Science are trademarks of Eastman Kodak Company.

TIB7037

Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.