Updated 24 September 2002
items to review
before installing a new version of DP2
Printer Doesn't Work
Some upgrades have a new version of IMA or HOP. If your printer
no longer works, you may have a new version of HOP. The best solution
is to delete the existing printers in the DP2 printer data table
and start over. If you attempt to do this manually from within HOP
and make a mistake, you may need to call your authorized Kodak Service
Film Scanner Won't Boot
On occasion, the
Kodak Professional HR
Film Scanner will not boot after installation of a new software
version. The problem is a compatibility issue for IDE/Ultra
A 100+ hard disk subsystems. Certain motherboards may not
boot when using the Ultrawide SCSI Host Adapter provided with the
HR Film Scanner.
You can bypass the Ultrawide SCSI Host Adapter during the system
BIOS scan of the boot process to resolve the problem.
Watch the host computer boot. Just before
the SCSI board shipped with the HR Film Scanner is scanned during boot,
you are given an opportunity to press one or two keys to enter the
setup mode for the SCSI board. Enter the SCSI setup mode.
When you are at the SCSI board menu, navigate to the screen
that lets you change parameters for each SCSI address.
Locate SCSI ID 12 (the address for the scanner).
Locate the column for the BIOS scan.
Change the entry from "Yes" to "No."
Save this change to the SCSI board setup as you exit from
Re-initialize the boot process. The boot should complete
without a problem.
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