KODAK PROFESSIONAL: Technical Information Bulletin

Printer or Scanner Problems After Installing a New Version of Kodak Professional Digital Print Production Software (DP2) on a Windows 2000 or NT System


Updated 24 September 2002

See items to review before installing a new version of DP2 software.


Printer Doesn't Work

Some upgrades have a new version of IMA or HOP. If your printer no longer works, you may have a new version of HOP. The best solution is to delete the existing printers in the DP2 printer data table and start over. If you attempt to do this manually from within HOP and make a mistake, you may need to call your authorized Kodak Service Representative.


Film Scanner Won't Boot

On occasion, the Kodak Professional HR Film Scanner will not boot after installation of a new software version. The problem is a compatibility issue for IDE/Ultra A 100+ hard disk subsystems. Certain motherboards may not boot when using the Ultrawide SCSI Host Adapter provided with the HR Film Scanner.

You can bypass the Ultrawide SCSI Host Adapter during the system BIOS scan of the boot process to resolve the problem.

  1. Watch the host computer boot. Just before the SCSI board shipped with the HR Film Scanner is scanned during boot, you are given an opportunity to press one or two keys to enter the setup mode for the SCSI board. Enter the SCSI setup mode.

  2. When you are at the SCSI board menu, navigate to the screen that lets you change parameters for each SCSI address.

  3. Locate SCSI ID 12 (the address for the scanner).

  4. Locate the column for the BIOS scan.

  5. Change the entry from "Yes" to "No."

  6. Save this change to the SCSI board setup as you exit from the utility.

  7. Re-initialize the boot process. The boot should complete without a problem.

Kodak and Kodak Professional are trademarks of Eastman Kodak Company.


Technical Information Bulletins provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.