Warranty for KODAK PROFESSIONAL HR Film Scanners
- KODAK PROFESSIONAL HR 500 Film Scanner
- KODAK PROFESSIONAL HR 500 Plus Film Scanner
- KODAK PROFESSIONAL HR Universal Film Scanner
THE FOLLOWING WARRANTY INFORMATION PERTAINS TO EQUIPMENT THAT IS INSTALLED IN THE UNITED STATES ONLY
For equipment installed in countries other than the United States, the terms and conditions of the new equipment warranty are provided by the Kodak company in the country in which the sale is finalized, or by a Kodak-appointed distributor in those countries where Kodak does not have direct sales representation.
Kodak warrants new equipment to function properly for 90 days from the date of initial installation. This warranty covers the purchaser of this equipment as well as anyone else who owns it during the warranty period.
Warranty Repair Coverage
If this equipment does not function properly during the warranty period, a Kodak Customer Equipment Services Field Engineer will repair the equipment without charge during Kodak's normal working hours (usually 8:00 a.m. to 5:00 p.m., Monday through Friday). Such repair service will include any adjustments and/or replacement of parts required to maintain your equipment in good working order. Supply items are billed as required.
How to Obtain Service
Before you call, please know your Scanner's K-Number. The K-Number label is attached to the front of the Scanner chassis near the filter and lamp (lift the lamp and filter access door to see the K-number).
For service or repair:
In the United States: call Eastman Kodak Company at 1-800-822-1414.
Outside the United States: contact your local Eastman Kodak representative.