Take Pictures Further
Service and Support Banner
Service & Support Main | Frequently Asked Questions Main

Frequently Asked Questions

KODAK PROFESSIONAL Digital Print Production Software (DP2)


This FAQ was last updated on February 11, 2002.

Software, Systems, and Hardware

  1. What are the major differences between KODAK PROFESSIONAL Imaging Software (for the MACINTOSH platform) and DP2?
    • DP2 is a Digital Print Production system.
    • DP2 manages customer, order, image, scanning, layout, job and production data.
    • DP2 is Client/Server WINDOWS NT 4.0 or WINDOWS 2000 Software
    • DP2 is multi-user
    • DP2 has easy (WYSIWYG) layout creation
    • DP2 has easy (WYSIWYG) job creation

  2. What does DP2 software have in common with KODAK PROFESSIONAL Imaging Software?
    • DP2 and KODAK PROFESSIONAL Imaging Software share most of the same Keywords and the Kodak Professional Language (KPL).
    • DP2 jobs are also text files that operate as they do on the MACINTOSH Computer. DP2 software job files can be edited without using a third-party editor.
    • Most KODAK PROFESSIONAL Imaging Software layouts can be converted for use in DP2.
    • Business and accounting functions are NOT handled by KODAK PROFESSIONAL Imaging Software or by DP2.

  3. What are the system requirements, both minimum and optimum?
    See the Hardware and O/S Requirements link on the KODAK Service and Support Web site.

  4. Can I use DP2 software on my existing server?
    Yes. Shared data can be stored and accessed from the server without using the server as a scanning, processing, or printing workstation.

  5. Can I have other applications on my hard drive?
    Depending on how you organize the work in your lab, you may need to have additional software such as ADOBE PHOTOSHOP on a DP2 software workstation. Installing other applications after you have installed DP2 software may, however, result in problems that can prevent you from productively using DP2.

  6. How much free space do I need on my hard drive to make DP2 software function smoothly?
    See the Hardware and O/S Requirements link on the KODAK Service and Support Web site.

  7. How does DP2 software work with the Device Calibration Software?
    These are two interdependent applications. KODAK PROFESSIONAL Device Calibration Software is used to calibrate KODAK scanning or printing devices. With a KODAK PROFESSIONAL RFS 3570 Plus Film Scanner, it can also generate slope tables so that a lab can apply Look Up Tables (LUTs) and Target Aims. This is a necessary step in a color-managed workflow. DP2 software makes use of this data during daily operation.

Adaptive Sharpening Controls

What are the Adaptive Sharpening Controls in the DP2 software?
The four Adaptive Sharpening controls and their uses are as follows:

Control Use
Amount This is the gain.
Limit This is the maximum amount of change to be made to a pixel. The limit setting reduces the amount of ringing around edges. Set this value to around 20.
Threshold This is the percentage of pixels that is ignored by the sharpening algorithm. Set this value to around 90.
Blur If a pixel is not sharpened, it can be blurred by this amount. Normally, this value is set to zero, unless the images are extremely noisy.


  1. How do I know whether to install DP2 software as a server or a workstation?
    This is based on your planned workload, migration plan from KODAK PROFESSIONAL Imaging Software, or design for growth. A Kodak representative can help you answer this question.

    A DP2 software server manages shared data. DP2 software workstations require only a portion of the shared data at any one time to complete a task, for example rendering a job for printing.

    If you are using DP2 software to transition customer or order data AND increase print productivity, you probably will install the shared data on a server. All work can be handled from the printer workstation.

  2. Do I need to buy NT Server software or can I install DP2 software as a server on a workstation?
    MICROSOFT WINDOWS NT Server software is not necessary for installing or using DP2 software on a network. Microsoft recommends server software when using more than 10 workstations. Shared data on DP2 software systems will, however, need to be available to all appropriate workstations.

  3. How do I install DP2 software if I want to expand my system at a later time?
    If you plan to expand your DP2 software operation, start by establishing a workable file naming and organization scheme. File names and file paths for shared DP2 software data must be made available through Network Neighborhood.

  4. How will the dongle (security) key work?
    DP2 labs operating with a Basic, Silver, or Gold annual license require a "dongle," or security key, on each workstation running the application. For customers operating with a Platinum annual license, dongle security keys are not required.

Upgrade Costs

What will upgrades cost?
Software upgrades are included in all annual license levels at no additional charge.


  1. How can I automate order entry?
    Currently, you can automate order entry by using our Command Importer feature in DP2. Also, several 3rd party software providers have developed front end ordering systems that already interface to DP2. Your regional Kodak sales contact or distributor can provide further information.

  2. What is the proposed workflow for DP2 software with other devices?
    This depends on the needs of individual customers. DP2 software is more flexible than KODAK PROFESSIONAL Imaging Software. Customers can make adjustments to DP2 software to maximize the productive potential of both scanning and printing devices.

  3. How does an order flow through the system?
    There are a number of ways to work within a DP2 software system, depending on how the information is entered into the system and the type of output needed to complete the work request. The two examples below show a manual method and a workflow organized using the Navigator.

    Manual Method for Order Workflow

    This checklist represents a simple manual method.

    • An entry into the DP2 software can happen from within the Customer Data table or the Order Data table. Although a Customer ID is not mandatory, it may provide valuable information to the operator.
    • Enter the Order in the Order Data table.
      Note: Both tables are available from the Order Entry Task Bar.
    • Once a new order is entered, open the Order Items and the Order Images tables by double-clicking the far left column of that order record in the Order Data table. If you opened the order from within the Order Data table, the Order ID, which is a DP2 software requirement, will appear in the title bar of each table.
    • Scan for the Order or use the NT EXPLORER application to locate the images needed for your order from the Order Images window.
    • Create the Order Items (jobs) from the Products and Order Images Data tables.
    • Run the Order Items (jobs).
    • From the Printing Task Bar, select Print the Order Items, or Run the Jobs.

    Using the Navigator for Order Workflow

    An alternate method for order workflow uses the NAVIGATOR window. To access this window, create a new order and select the NAVIGATOR from the Order Data table. If the new order is selected, any data already associated with that order auto-populates this easy-to-use interface. The NAVIGATOR also enables some image editing features.

  4. Is there a strategy for image storage?
    The KODAK PROFESSIONAL group has partnered with industry leading storage manufacturers to help provide an integrated solution for a variety of storage and archiving needs. Your Kodak representative can help you contact an integrator to develop a storage strategy that best meets your individual needs.

  5. How does DP2 software work with KODAK PROFESSIONAL Lab/Studio Link Software?
    DP2 software operates the same way as KODAK PROFESSIONAL Imaging Software. Once image or job information is brought into the system, either the job can be processed automatically or an operator can access all DP2 software image and job capabilities.

  6. What is a database?
    A database is a series of records. It is a bank of information that is sorted as fields in a table or as thumbnails on the screen. DP2 software includes two default database managers: JET and MICROSOFT Database Engine (MSDE). DP2 software has been tested in operation with these and with SQL Server.

  7. What does the acronym SQL stand for?
    SQL stands for Structured Query Language.

  8. How do the database and DP2 software work together?
    DP2 can use a variety of common database managers to access and use the information that is entered into the system.

  9. Does DP2 software use any of the KPL (Kodak Proprietary Language) Keywords?
    Yes. It uses most of them.

  10. What is a primary key?
    In a database table, certain fields must be included in any variation on the original data so that DP2 software recognizes the table and data. These fields are called primary keys.

Naming Conventions

Can I duplicate the naming conventions on a new hard drive and simply move the information if I want to upgrade my server?
Yes. Naming conventions will have to remain the same and the existing system will have to be renamed.

Customer and Lab Support

  1. How will customers receive upgrades
    Initially, customers will receive periodic "bug fix" upgrades directly from Kodak. The frequency of these software releases will depend on the need. For future software version releases, contact your Kodak sales representative.

  2. What about customers migrating from KODAK PROFESSIONAL IMAGING software to DP2
    The DP2 software was designed with KODAK PROFESSIONAL Imaging software in mind. These two products can work together, making the transition to DP2 software easier and more productive,

    Each KODAP PROFESSIONAL Imaging software customer will want to design an individual plan for migrating systems and equipment to the DP2 software. Your kodak specialist can help you determine the best path, based on your individual needs and expectations.

Network Services

What does Network Services do?
KODAK Imaging Network Services provides a variety of system and network analysis, planning, installation, and support services. These programs are designed to meet individual customer needs.

Usage Questions

  1. My Printer Resolutions are not displayed with the decimal point and the numbers that follow the decimal point. Why not?
    If the Printer Resolutions for CRT, SFCRT (Small Format CRT), LFCRT (Large Format CRT), KODAK PROFESSIONAL Digital Multiprinter, or KODAK PROFESSIONAL Digital Multiprinter II printers are not displayed with the decimal point and the numbers which follow the decimal point, check the Regional Settings by using the following path:

    Start > Settings > Control Panels > Regional Settings > Number

  2. How does SQL Service Pack 2 for SQL Server 2000 help me use the DP2 software?
    It was discovered that MICROSOFT SQL 2000 server has a problem with accurately updating some database records. One way this exhibits itself in DP2 software is that database records are not always updated when converting a group of jobs from "pending" to "ready". Also in MICROSOFT SQL Server 2000, the sp_reset_connection stored procedure may not reset the rowcount setting properly if you execute a Delete or Update statement after you call the sp_reset_connection stored procedure.

    Note: This problem does not occur with a Select statement.

    A work around for this problem is to execute Set Rowcount 0 before you start a new SQL Server connection. Set Rowcount 0 resets the rowcount for every new connection.

    A resolution for the problem is to obtain the latest service pack for MICROSOFT SQL Server 2000. This can be obtained from the Web at:


  3. Can I monitor more than one print queue at a time?
    No. One printer can access only one queue. The render engine, which is activated from the Printer Data Table, reads the information from the selected print queue only once - at start up. To access a different queue, shut down the render engine, point to a new queue, and restart the render engine.

  4. Can multiple printers access the same print queue?
    Yes. One queue can feed multiple printers. The work will be printed based on the priority level assigned in the queue, depending on which printer is available.

  5. Why can't I access the TEKRAM BIOS during initialization when I use the F2 or F6 keys? Occasionally, the BIOS will not respond to input from either the keyboard or the mouse when it is started.
    A "TEKRAM Boot Up Floppy" is necessary to access the BIOS (Basic Input/Output System). Download the necessary files from:


    Note: This hardware information applies to any KODAK PROFESSIONAL Digital Print Production (DP2) Software computer with a TEKRAM SCSI printed circuit board.

  6. Where are error reports specified in the IMA of the KODAK PROFESSIONAL Digital Print Production (DP2) Software?
    The IMA component of the KODAK PROFESSIONAL Digital Print Production Software reports errors to the Session Log. The component referred to as the HOP (Hard copy OutPut) cannot report errors through the IMA.

  7. What information does the Rochester support group need to toubleshoot IMA/HOP errors?
    The minimum files needed for troubleshooting are:
    • Session logs since the problem began, identified by date,
    • Application event logs
    • System event logs

    The Session logs are in the Session Logs folder.

    To view event logs for both the Application and the System:

    1. Start > Programs > Administrative Tools (Common) > Event Viewer.
    2. Select System under the Log menu.
    3. Select Save As to save the text file.
    4. Select Application under the top level Log menu.
    5. Select Save As to save the text file.

    Forward the Session logs, the two Event logs, and a detailed description of the problem to:


    Important: Without the Event, Application and System log files, the Rochester support group cannot begin troubleshooting. Depending on the problem, the Rochester support group may request additional files.

  8. How do I set up an LFCRT, KPDM, or KPDM II printer for paper sizes that are not the default?
    To set up an LFCRT (Large Format CRT), KPDM(KODAK PROFESSIONAL Digital Multiprinter), or KPDM II(KODAK PROFESSIONAL Digital Multiprinter II) for paper sizes that are not the default:
    1. Determine that the paper size you wish to use is NOT a default size. The chart below indicates the default paper sizes for the printers. If your printer is set to use the sizes listed below, you do NOT need to make any changes.

      Default Paper Sizes
      Printer Default Paper Sizes
      LFCRT 4 in., 5 in., 6 in., 8 in., and 11 in.
      KPDM 5 in., 8 in., 10 in., 11 in., and 12 in.
      KPDM II 5 in., 8 in., 10 in., 11 in., and 12 in.

    2. If you are setting up one of the above printers to use a paper size other than its default, select Printers from the Task Bar.
      Note: It is assumed that you have already added the printer by using the Add Printer Wizard.
    3. Select the printer you just added, and right click to display the menu items.
    4. Select Resolutions from the displayed window.
    5. Use the following table to edit the resolutions you wish to modify.
      The resolution must be accurate to 3 decimal places.
      Since the DP2 software allows a maximum of five sizes, you must delete one of the default sizes to make room for a preferred alternative. If you wish to use the default you deleted, you must remove one of the five sizes and replace it with the default size and values. Thus, the table below lists both default information and non-default values.

      Resolutions for Acceptable Paper Sizes
      Paper Width LFCRT and KPDM Resolutions KPDM II Resolutions
      4 501.961 Not Supported
      5 401.569 551.060
      6 334.641 459.215
      7 286.835 393.615
      8 250.980 344.415
      A4 243.375 333.925
      9 223.094 306.100
      10 200.784 265.530
      11 182.531 250.480
      12 167.320 229.610

    6. Save the resolution changes you made.
      The printer is ready to use.

  9. What can I do when macros do not work with converted KODAK PROFESSIONAL Imaging Software layouts?
    If a macro does not work with a converted KODAK PROFESSIONAL Imaging Software Layout:
    1. Open the Layout/Product as text.
    2. At the top of the Layout/Product area, check that the Macros line has "Macros.txt" between the quotation marks. If "Macros.txt" is not between the quotation marks, the macro will not work. See the examples below.
      Incorrect Macros line:
      File Type: Layout
      Macros: Macros.txt
      Correct Macros line:
      File Type: Layout
      Macros: "Macros.txt"

  10. What can I do to prevent 12 inches of empty paper from advancing between prints when I am using the LED Printer?
    This situation occurs only in version 2.2.88 (or earlier) of the DP2 software. When using the LED printer, the software places the Print LUT (Look Up Table) in the Printer Queue, resulting in the additional 12 inches of paper as the printer advances between prints.

    This paper advance can be avoided by removing the Print LUT from the Printer Queue and, if a different Print LUT is required, download the new LUT using the Calibration Application.

    This situation does not occur if the software version is above 2.2.88.

Kodak Professional Glossary

Click on the following site to go to the Kodak Professional Glossary:

Kodak and Kodak Professional are trademarks of Eastman Kodak Company.

Frequently Asked Questions provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.