In other countries, contact the KODAK Projector Information Center nearest you. (See the Technical Support section of this FAQ.)

askdaitech@kodakcom.

In other countries, contact the KODAK Projector Information Center nearest you. (See the Technical Support section of this FAQ.)

askdaitech@kodak.com.

In other countries, contact the KODAK Projector Information Center nearest you. (See the Technical Support section of this FAQ.)

askdaitech@kodak.com.

In other countries, contact the KODAK Projector Information Center nearest you. (See the Technical Support section of this FAQ.)

askdaitech@kodak.com.

In other countries, contact the KODAK Projector Information Center nearest you. (See the Technical Support section of this FAQ.)

NO fans, NO lamp

• Connect the power cord to a fully functional AC electrical outlet.
  
• If the projector is plugged into a power strip, make sure the power strip is ON and functional.
  
• Make sure the power cord is connected tightly to the projector.
  

Fans ON, NO lamp.

• The projector may have been shut off before completing the cool down cycle. Wait until the fans stop (completion of cool down cycle associated with last, incomplete shutdown), then restart. Restart by depressing the Power button on the keypad or remote (if V600 Zoom or if you purchased the remote for V600 Fixed).
  
• Remove the lens cap on the projection lens at the front of the projector.
  
• The projector has a lamp ON/OFF button on the keypad. Be certain it has been engaged. Power button on keypad or remote (if V600 Zoom or if you purchased the remote for V600 Fixed).
  
• With power disconnected, make sure the lamp module door is fully closed.
  
• If the lamp has recently been changed, and with power off (projector unplugged), make sure the lamp module is fully seated in the projector.
  
• The previous user may have turned off the startup (splash) screen and display messages, and may have set a blank screen color to black. If Menus can be accessed, select Reset (Adjust and Setup Menus).
  
• If resetting (above) does not resolve the problem:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source, and turn it off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart the projector. Initiate the power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     
• Replace the lamp.
  

No Image.

Startup (splash) screen projected, but image from source won't project.

Fans ON, lamp ON.

NOTE: After disabling the Screensaver and/or Power Management:

Select Reset in Adjust and Setup Menus.

• Adjust brightness (Adjust Menu).
  
• Remove the lens cap on the projection lens at the front of the projector.
  
• Make sure the cables are seated properly. Check for bent pins.
  
• Make sure the cables are connected properly.
  
• Make sure image source is ON.
  
• Make sure the proper image source is selected. The image source is manually selected with Source option in Setup Menu.
  
• If Menus can be accessed, select Reset (Adjust and Setup Menus).
  
• If you're using a laptop, the external video port must be activated.This is usually accomplished by pressing and holding the [FN] key while pressing the appropriate function key ([F3] for example). The appropriate function key may have a monitor icon stamped on it. Refer to the computer's user guide.
  
• If a computer is the source, make sure the computer has a compatible video board and is configured for 640x480 (VGA) to 1024x768 (XGA) resolution (in computer Properties). NOTE: All Kodak digital projectors are SVGA, VGA and XGA compatible. Kodak digital projectors are not CGS, EGA or SXGA* compatible.
  *In some applications, the V600s may be able to compress SXGA.
  
• If using a MACINTOSH laptop, activate Monitor Mirroring or Simulscan from the computer's Properties. Refer to the computer's user guide.
  
• Turn the Screensaver OFF in the computer's Properties.
  

No Image.

Startup (splash) screen projected, but image from source won't project.

Fans ON, lamp ON.

NOTE: After disabling the Screensaver and/or Power Management:

Select 'Reset' in Adjust and Setup Menus.

• If using a laptop, disable Power Management (or equivalent, depending on the laptop brand) in the computer's Properties.
  
• If a MACINTOSH adapter is being used, check the switch settings. Refer to the following:
  

  

  
  If resetting (above) does not resolve the problem:
  

1. Turn off the projector.
   
2. Shut down the computer or other source and turn off.
   
3. Wait 5 minutes for cool down, if possible.
   
4. Restart the projector. Initiate the power/lamp, if necessary, and wait one minute.
   
5. Restart any peripherals, if applicable.
   
6. Restart the computer or other source.
   

• Make sure all projector cooling vents are clear and have ample space around them for proper cooling and air flow. If not, or if questionable (for example in an unapproved ceiling mount, in a bookcase, on papers or cloth, etc.), relocate the projector to open tabletop to determine whether the problem persists.
  
• Make sure the air filter is clean. Refer to the User's Guide for cleaning instructions.
  
• Listen to determine if all fans are operational.
  
• Determine whether the environment is >85 degrees F. If so, or if questionable, relocate the projector to a cooler environment to determine whether the problem persists.
  
• Check power source's circuit; are there power surges or brownout conditions?
  
• The lamp may be near the end of its life. Failure to stay lit is a symptom of imminent failure for some types of lamps. Replace the lamp.
  

NOTE: Recommended projection screens are plain white and have a matte finish. Kodak digital projectors are not recommended for use with high gain, highly reflective projection screens.

DO NOT look into the lens when the lamp is ON.

• Turn the projection lens to manually focus the image.
  
• Check the projection lens to see if it needs cleaning.
  
• Make sure the projection screen is at least 5 feet (1.5 meters) from the projector.
  
• If the projection lens cannot be adjusted further because the projector is at its limit of effective focal/projection range, try moving the projector closer to the projection screen.
  
• Select Reset (Adjust and Setup Menus).
  

Image colors do not match those displayed by source.

• Use Kodak Image Manager to select a more appropriate setting (Kodak Menu).
  NOTE: For optimal results, select Reset from Adjust and Setup Menus before each use of Image Manager.
  
• Adjust Brightness, Contrast, Tint, and Color (Adjust Menu).
  NOTE: Color affects only video images.
  NOTE: Tint adjustments for the computer sources are not available on the V600 projectors.
  
• Make sure the cables are seated properly. Check for broken pins. NOTE: 'Cocked' cables have resulted in loss of original image color balance.
  
• Shut down and restart the projection system:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source and turn off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart the projector. Initiate the power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     
• Just as there are differences in the displays of different monitors, there are often differences between the source image and the projected image.
  

Image appears flat.

Image has no contrast.

• Check the projection lens to see if it needs cleaning.
  
• Adjust Brightness. Adjust Contrast (Adjust Menu).
  
• Select Reset (Adjust and Setup Menus).
  
• If Menus also appear washed out, the projector may need service.
  

Image is reversed left to right.

Ceiling Mount from front of projection screens only.

• If projecting in front of the projection screen and from a tabletop:
  In Setup Menu, select Front.
  
• If projecting from behind projection screen from tabletop:
  In Setup Menu, select Rear.
  
• If projecting from in front of projection screen from ceiling mount:
  In Setup Menu, select Ceiling.
  

Image is keystoned.

Image is wider on one side than the other.

• Set the projector perpendicular to the projection screen.
  
• Raise or lower the elevator feet to 'square up' the image.
  
• Place the projector on a higher or lower surface.
  

• Manually adjust the projection zoom lens.
  
• Reposition the projector.
  
• If video is source, try alternate video viewing options:
  Video Format in Setup Menu gives 4:3 and 16:9 options.
  
• If a computer is the source, adjust Manual Tracking (Setup Menu).
  
• If a computer is the source, make sure the computer has compatible video board and is configured for 640x480 (VGA) to 1024x768 (XGA) resolution (in computer Properties).
  NOTE: All Kodak digital projectors are VGA, SVGA and XGA compatible. Kodak digital projectors are not CGS, EGA or SXGA* compatible.
  *In some applications, the V600s may be able to compress SXGA. See previous resolution - additional tracking adjustments may be required.
  
• Shut down and restart the projection system:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source and turn off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart the projector. Initiate power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     
• If a computer is the source, set the computer's resolution to match the projector's native resolution (800x600 for V600 and V600 Zoom). The internal monitors of many laptop computers* must be turned off to output a different resolution than its native resolution.**.
  For example, if the resolution of a 1024x768 resolution laptop is changed to 800x600 in the computer's Properties, the internal monitor must be turned off to output 800x600 resolution. If the internal monitor is left on, the laptop will continue to output 1024x768 even though its resolution has been changed.
  *MACINTOSH and PC (IBM and IBM clone).
  **Unless dual-monitor settings are properly set in the computer, computer Properties are properly set.
  

Only a portion of the image is displayed.

• Reposition the projector.
  
• Set the projector perpendicular to the projection screen.
  
• If a computer is the source, adjust Horizontal and Vertical positions. (Setup Menu.)
  

Image is cropped on one side.

• Select Reset (Adjust and Setup Menus).
  
• If a computer is the source, set the computer's resolution to match the projector's native resolution (800x600 for V600 and V600 Zoom). The internal monitors of many laptop computers* must be turned off to output a different resolution than its native resolution**.
  For example, if the resolution of a 1024x768 laptop is changed to 800x600 in the computer's Properties, the internal monitor must be turned off to output 800x600 resolution. If the internal monitor is left on, the laptop will continue to output 1024x768 even though its resolution has been changed.
  *MACINTOSH and PC (IBM and IBM clones).
  **Unless settings are properly set in computer, computer Properties are properly set.
  

Image is displayed in multiple 'panels' or 'windows.'

Image is displayed with black lines.

NOTE: If running PowerPoint presentation in full screen mode, depending on image, 'multiple windows' artifact can look like a black line(s) at the bottom of the screen.

• If running PowerPoint presentation in full screen mode, press [ESC] to return to full screen mode.
  
• Select Reset (Adjust and Setup Menu).
  
• If lines are vertical or do not go away after these resolutions, the projector may require service.
  

• If possible, change background to a lighter color (blue or green). Refer to the computer's user guide.
  
• If possible, display desired DOS screen within the window inside the WINDOWS Operating System. Refer to the computer's user guide.
  
• Be certain the vertical refresh rate is >45 Hz. Optimally, the vertical refresh rate should be 60-85 Hz (Status Menu). Reset the vertical refresh rate to 75 Hz, if possible (computer's Properties); the computer may need rebooting and the projector may need resetting to recognize the change.
  
• Kodak digital projectors are unable to display the typical DOS screens, as there are no reference points for the optical system to recreate the image from. However, later versions of Kodak digital projector software are more 'DOS friendly.' If you don't have the latest version, use a mail-in repair request to an authorized service provider for the software update.
  

Text or fonts are not sharp.

• Turn the projection lens to manually focus the image.
  
• Select and apply Font Smoothing from the computer's Properties (refer to the computer's user guide).
  
• Make sure the projection screen is at least 5 feet (1.5 meters) from the projector.
  
• If the projection lens cannot be adjusted further because the projector is at a limit of effective focal/projection range, try moving the projector closer to the projection screen.
  
• Select Reset (Adjust and Setup Menu).
  
• Be certain the vertical refresh rate is 60-85 Hz (Status Menu). Reset the vertical refresh rate to 75 Hz if possible (computer's Properties); the computer may need rebooting and the projector may need resetting to recognize the change.
  
• Shut down and restart the projection system:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source, and turn off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart projector. Initiate power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     
• Set the computer's resolution to match the projector's native resolution (800x600 for V600 and V600 Zoom). The internal monitors of many laptop computers* must be turned off to output a different resolution than its native resolution.**
  For example, if the resolution of a 1024x768 resolution laptop is changed to 800x600 in the computer's Properties, the internal monitor must be turned off to output 800x600 resolution. If the internal monitor is left on, the laptop will continue to output 1024x768 even though its resolution has been changed.
  *MACINTOSH and PC (IBM and IBM clone)
  **Unless dual-monitor settings are properly set in computer, Properties are properly set.
  

Image flickers.

Projection display constantly changes between image and message display.

Image comes and goes.

Image is alternately replaced with Kodak startup (splash) screen or with blank blue or black screen.

NOTE: After disabling Screensaver and/or Power Management, select 'Reset' in Adjust and Setup Menu.

• Make sure cables are seated properly.
  
• Be certain the vertical refresh rate is 60-85 Hz (Status Menu). Reset the vertical refresh rate to 75 Hz, if possible (computer's Properties); the computer may need rebooting and the projector may need resetting to recognize the change.
  
• If using a laptop, use an AC power adapter, not a battery.
  
• Turn Screensaver OFF in computer's Properties.
  
• If using a laptop, disable Power Management (or equivalent, depending on laptop brand) in computer's Properties.
  
• Lamp may be near the end of its life. Failure to stay lit is a symptom of imminent failure for some types of lamps. However, the lamp arc will reset itself as the lamp ages, so, at times, some flickering is normal. Let the lamp continue to burn. If flickering does not stop, replace the lamp.
  

Image is displayed with vertical lines.

Image is displayed with horizontal lines.

Image is displayed with 'bleeding.'

Image is displayed with 'spots.'

• Check the projection lens to see if it needs cleaning.
  
• Select Reset (Adjust and Setup Menu).
  
• Adjust Manual Synch (called Frequency and located in Setup Menu).
  
• Be certain that the vertical refresh rate is 60-85 Hz (Status Menu). Reset the vertical refresh rate to 75 Hz, if possible (computer's Properties). The computer may need rebooting and the projector may need resetting to recognize the change.
  
• If running PowerPoint presentation in full screen mode, press [ESC] and then return to full screen mode.
  
• If using a laptop, use an AC power adapter, not a battery.
  
• Shut down, and restart the projection system:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source, and turn off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart the projector. Initiate power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     

Image is noisy.

Image appears to 'shimmer.'

Image contains blurry lines.

Image is streaked.

NOTE: After disabling Screensaver and/or Power Management: V600s, select 'Reset' in Adjust and Setup Menu.

• Adjust Manual Synch (called Frequency and located in Setup Menu).
  
• Select Reset (Adjust and Setup Menu).
  
• Make sure all projector cooling vents are clear and have ample space around them for proper cooling and air flow. If not, or if questionable (for example in an unapproved ceiling mount, in a bookcase, on papers or cloth, etc.), relocate the projector to an open tabletop and determine whether or not the problem persists.
  
• Turn Screensaver OFF in computer's Properties.
  
• If using a laptop, disable Power Management (or equivalent, depending on laptop brand) in computer's Properties.
  
• If using a laptop, use an AC power adapter, not a battery.
  
• Connect the projector to another computer to determine if the problem exists with the original computer's video card.
  

Image is not displayed.

• Select Reset (Adjust and Setup Menu).
  
• Make sure the proper image source is selected (manually selected with Source option in Setup Menu.)
  
• Make sure the cables are connected properly.
  NOTE: If using a composite video cable, connect it to the yellow video port on the VCR or DVD.
  
• Make sure image source is ON.
  
• If using S-video, use a high-quality cable. Some inexpensive
  S-video cables are not compatible with Kodak digital projectors.
  

Image appears torn.

Image has jagged edges.

Image is distorted or flickers.

• Select Reset (Adjust and Setup Menu).
  
• If using a VCR, adjust the Tape Tracking on the VCR.
  
• Make sure AGC (Automatic Gain Control) is ON (Setup Menu).
  
• Try another video source. The projector may require service.
  
• Lamp may be near the end of its life. Failure to stay lit is a symptom of imminent failure for some types of lamps. However, the lamp arc will reset itself as the lamp ages, so at times, some flickering is normal. Let the lamp continue to burn. If flickering does not stop, replace the lamp.
  

Image not properly displayed.

TRIED ALL OTHER RESOLUTIONS FOR SPECIFIC PROBLEMS.

• If Menus can be accessed, select Reset (Adjust and Setup Menu).
  
• Shut down and restart the projection system:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source and turn off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart the projector. Initiate power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     
• Set the computer's resolution to match the projector's native resolution (800x600). The internal monitors of many laptop computers* must be turned off to output a different resolution than its native resolution**.
  For example, if the resolution of a 1024x768 resolution laptop is changed to 800x600 in the computer's Properties, the internal monitor must be turned off to output 800x600 resolution. If the internal monitor is left on, the laptop will continue to output 1024x768 even though its resolution has been changed.
  *MACINTOSH and PC (IBM and IBM clone).
  **Unless dual-monitor settings are properly set in computer, computer Properties are properly set.
  

• If using a laptop, use an AC power adaptor, not a battery.
  
• If the projector is ceiling mounted, and a non-Kodak extension cord has been used between the source and the projector, the extension cord may not have a distribution amplifier, or the distribution amplifier may not be suitable for the length of the extension cord. Work with the dealer for the proper set up.
  
• Determine whether any nonstandard peripherals have been added to the projection system (for example, cables, amplifiers, Y cables, splitters, etc.). Remove all nonstandard peripherals and set up projection with 'in-box' contents only to determine whether add-on(s) was the cause of the problem.
  
• Be certain the vertical refresh rate is 60-85 Hz (Status Menu). Reset the vertical refresh rate to 75 Hz, if possible (in computer's Properties); the computer may need rebooting and the projector may need resetting to recognize the change.
  
• Reseat all cables and check for broken pins.
  
• Try another signal source to determine if the problem persists.
  

• The projector may have been shut off before completing cool- down cycle. Wait until fans stop (completion of cool-down cycle associated with last, incomplete, shutdown), then restart. Restart by depressing the Power button on keypad or remote (if V600 Zoom or if user purchased remote for V600 Fixed).
  
• Remove the lens cap on the projection lens at the front of the projector.
  
• The projector has a lamp ON/OFF button on the keypad, be certain it has been engaged. Depress the power button on the keypad or remote (if V600 Zoom or if user purchased remote for V600 Fixed).
  
• With the power disconnected, make sure the lamp module door is fully closed.
  
• If the lamp has recently been changed, and with the power off (projector unplugged), make sure the lamp module is fully seated in the projector.
  
• A previous user may have turned off the startup (splash) screen and display messages, and may have set the blank screen color to black. If Menus can be accessed, select Reset (Adjust and Setup Menus).
  
• If resetting (above) does not resolve the problem:
  
  1. Turn off the projector.
     
  2. Shut down the computer or other source and turn it off.
     
  3. Wait 5 minutes for cool down, if possible.
     
  4. Restart the projector. Initiate the power/lamp, if necessary, and wait one minute.
     
  5. Restart any peripherals, if applicable.
     
  6. Restart the computer or other source.
     

• Replace the lamp.
  

• Lamps begin to lose brightness after being in use for a long time (50-75% of expected life). When the condition becomes objectionable, replace the lamp.
  

• Make sure all of the projector cooling vents are clear and have ample space around them for proper cooling and air flow. If not, or if questionable (for example in an unapproved ceiling mount, in a bookcase, on papers or cloth, etc.), relocate the projector to an open tabletop to determine whether the problem persists.
  
• Make sure the air filter is clean. Refer to the User's Guide for cleaning instructions.
  
• Listen to determine if all fans are operational.
  
• Determine whether the environment is >85 degrees F. If so, or if questionable, relocate the projector to a cooler environment to determine whether the problem persists.
  
• Check the power source's circuit; are there power surges or brownout conditions?
  
• The lamp may be near end of life. Failure to stay lit is a symptom of imminent failure for some types of lamps. Replace the lamp.
  

The new projector exhibits poor uniformity.

• Allow the new lamp to burn in.
  

NOTE: The lamps take a couple of minutes to reach maximum brightness.

• If you will have a blank screen for less than 15 minutes, use the 'Standby' function (refer to your specific digital projector User's Guide). If you will have a blank screen for more than 15 minutes, turn the lamp off.
  
• If the lamp was turned off, wait at least 5 minutes before turning the lamp back on.
  
• If the lamp was turned off, wait at least 5 minutes before pulling the power cord to leave the fans on, thereby cooling the lamp.
  
• Once ignited, the lamp should remain on at least 5 minutes before turning it off.
  

• Be sure the proper cable is being used. Be sure that the input audio cable connections are secure.
  
• Adjust volume on the audio source.
  
• Adjust Volume. (Adjust Menu.)
  
• Be sure Mute is not selected on source (computer's Properties, if source is computer.)
  

• Be sure the proper cable is being used. Be sure that the input audio cable connections are secure.
  
• Be sure audio cable is connected to earphone jack on a laptop or to the line out jack on a PC.
  
• The projector's speakers may be overpowered. Lower the volume (Adjust Menu).
  

The projector responds poorly to remote; intermittent/'jerky' response.

The projector will not control the computer's mouse.

NOTE: For optimum results, point the remote directly at the IR receiver on the projector.

NOTE: V600 and V600 Zoom do not allow remote to be used as a mouse.

NOTE: Plain, or matte projection screens are recommended.

• Make sure the total distance from the remote to the projector is no more than 25 feet (7.6 meters). Therefore, if you point the remote at the projection screen, the distance to the screen and back to the projector must be less than or equal to 25 feet.
  
• Make sure the protective film on the IR sensor on the projector has been removed.
  
• Make sure nothing is blocking the IR sensor on the projector. Even a cable running across part of the sensor is enough to cause a jerky or no response.
  
• Darken the room. Overhead lights can impair the response from the remote.
  
• Replace the remote control batteries. Change all the batteries at one time. Use only alkaline batteries.
  
• If the remote is inactive for several minutes, it will go into 'sleep' mode to conserve the batteries. Press any button on the remote, except the disc mouse, to reactivate the remote.
  
• If you are using a high-gain screen, be sure to point the remote directly at the projector.
  
• Shut down the projection system and restart using proper procedure:
  
  1. Select Reset (Adjust and Setup Menus)
     
  2. Turn off the projector.
     
  3. Shut down computer, or other source, and turn off.
     
  4. Wait 5 minutes for cool down, if possible.
     
  5. Be certain all cables are attached properly.
     
  6. Restart projector. Initiate power/lamp, if necessary, and wait one minute.
     
  7. Restart any peripherals, if applicable.
     
  8. Restart the computer or other source.
     

The projector responds poorly to remote; intermittent/'jerky' response.

The projector will not control the computer's mouse. (Cont'd.)

• If using a high-gain projection screen, be sure to point the remote directly at the projector.
  Shut down the projection system and restart using the proper procedure:
  
  1. Select Reset (Adjust and Setup Menus).
     
  2. Turn off the projector.
     
  3. Shut down the computer, or other source, and turn it off.
     
  4. Wait 5 minutes for cool down, if possible.
     
  5. Be certain all cables are attached properly.
     
  6. Restart the projector. Initiate the power or lamp, if necessary, and wait one minute.
     
  7. Restart any peripherals, if applicable.
     
  8. Restart the computer or other source.