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Frequently Asked Questions

KODAK DVC325 Digital Video Camera

Contents

These Frequently Asked Questions were last updated 29 October 2001.

Availability

  1. Where can I buy the DVC325?
    You can purchase the DVC325 through dealers of KODAK Products as well as popular mail-order catalogs. For suppliers in the United States, check the Kodak Web site at www.kodak.com. In Canada, refer to the Canadian Dealer list.
    • In the U.S., call Kodak toll free at 1-800-508-1531.
    • In Canada, call Kodak toll free at 1-800-465-6325. For a French operator, use ext. 36100.
    • In other countries, contact the local Kodak office.


  2. How much does the camera cost?
    The DVC325 has a street price of US $129.00.

  3. Do I need to buy anything else to make the camera work?
    The DVC325 comes with everything you need to take pictures and make videos. Your computer needs USB ports and WINDOWS 2000, WINDOWS ME, WINDOWS 98 operating system or WINDOWS 95 OSR 2.1.

General Information

  1. What is the warranty for this camera?
    A one-year warranty comes standard from Kodak for parts, labor and support.

  2. What is the size of the camera?
    The dimensions of the camera are: Height 3.2 in. (82 mm), Width 2.1 in. (52 mm), Depth 4.5 in. (110 mm). The camera weighs 7.30 oz. (207 g).

  3. Does the camera always have to be connected to a computer?
    Yes, the camera must be connected to a computer in order to operate.

  4. What comes in the box?
    • DVC 325 Digital Video Camera with an integrated USB cable and a detachable base.
    • Installation CD
    • 2 Camera mounts for laptop computers and desktop monitors
    • DVC325 User's Guide
    • Quick Set-up Guide
    • Registration Card


  5. What software is included?
    • KODAK DVC325 (TWAIN) Acquire Software
    • KODAK DVC325 Device Drivers
    • PRESTO! VIDEOWORKS software and PRESTO! MR. PHOTO software by New Soft.
    • MICROSOFT NET MEETING software provides full color video, audio, chat window, and white board communications over the Internet and corporate networks.
    • ADOBE ACROBAT Reader lets you view and print PDF files.


  6. What are the largest images that the camera can capture?
    • 640 x 480 pixels for still image, 24 bit color (maximum).
    • 640 x 480 pixels (maximum) for video images at 8 fps.


  7. What type of image compression does the DVC325 use?
    The camera uses no image compression for still images. Proprietary compression for video images is done in the camera.

  8. Is there an equivalent ISO rating?
    Lighting conditions suitable for an ISO speed of 125 produces excellent results.

  9. Will the DVC325 work with SUN MICROSYSTEMS (or other UNIX) workstations?
    The camera does not work with these workstations.

  10. Will you make a DVC325 for APPLE MACINTOSH Computers such as the IMAC?
    We have no such plans at the present time.

  11. Will the camera work with WINDOWS NT?
    No, WINDOWS NT 4.0 does not have USB support.

  12. Can I capture sound with the DVC325?
    The camera supports simultaneous audio and video capture through the use of audio-enabled WINDOWS 95 OS 2.1 / WINDOWS 98 systems.

    An audio-enabled system includes:

    • A microphone
    • 16-bit sound system
    • Speakers or headphones


  13. Is there developer information available for this camera?
    Our software developers may release an OCX (a software component for writing camera software drivers) in the future. Please refer to the following options:
    1. DVC325 TWAIN Driver for use with proprietary software, or
    2. Go to this Web site: http://msdn.microsoft.com/default.asp for developer information.

    Check our Web site at www.kodak.com/go/drivers for any driver updates.

  14. Can I use the camera for videoconferencing? If so, what videoconferencing software is compatible with the camera?
    We've tested the DVC325 camera with MICROSOFT NETMEETING , which is provided on the installation CD.

  15. Will using videoconferencing slow down my network?
    It can. But well-written videoconferencing applications balance network load and do not inhibit other traffic.

Installation and Configuration

  1. What are the minimum system requirements to connect the DVC325?
    • WINDOWS 95 OSR 2.1 or WINDOWS 98, WINDOWS 2000 operating system.
    • PENTIUM 166 MHz MMX processor or faster
    • 16 MB available RAM minimum
    • 150 MB available hard disk space
    • 16-bit High Color display with minimum of 2 MB Video RAM with 800 x 600 minimum resolution
    • USB port
    • CD-ROM drive to load software


  2. You say that the camera requires a "USB-equipped" computer. What is USB?
    USB (Universal Serial Bus) is a standard that was developed by computer and telecommunications industry leaders Compaq, DEC, IBM, Intel, Microsoft, NEC, and Northern Telecom. USB allows multiple computer peripherals to configure automatically as soon as they are attached.

  3. Why doesn't the DVC325 need an AC adapter?
    The USB connection not only allows the camera to communicate but also supplies the power to operate it.

  4. Where can I find out more about USB?
    Try the USB home page: at http://www.usb.org

  5. Can I extend the USB cable from the camera to the CPU?
    The camera has a cable that is 9.8 feet (3 metres) long. USB allows you to add hubs that provide an additional 16.4 feet (5 metres) between a hub and up to six segments. Therefore, it can be extended 30 metres (98 ft).

    Note: The camera can only be connected to a powered hub or directly to the computer.

  6. Can I plug more than one camera into a computer?
    Although the driver supports multiple attached cameras, the software shipped with the camera does not. You can install multiple cameras, but you can use only one at a time.

  7. How many frames per second (fps) can the DVC325 achieve?
    Depending on the speed of the CPU, the camera will produce up to 30 frames-per-second motion in a finished video (window) size of 160 x 120.

  8. Does this camera work on non-US computers?
    Because the DVC325 uses direct digital video instead of NTSC or PAL, it will work on all USB-equipped PCs. Since it draws its power from the computer, you do not need special power adapters.

General Use

  1. If the camera is on and aimed at the same subject for long periods of time, will the image be burned into the CCD?
    No, that cannot happen.

  2. What affects the running speed (fps) of the camera?
    The view and the quality determine the running speed (fps) of the camera.Performance can also be affected by the following factors:
    • The frame size. (A movie may record faster at a smaller frame size than a larger frame size. For example, a movie recorded at 160 x 120 will record faster than a movie recorded at 320 x 240.)
    • The speed of your hard drive.
    • Whether any applications are running in the background (in extreme cases).
    • Speed of the CPU. (The camera uses approximately 10 percent of the CPU bandwidth from a PENTIUM P  166 Processor.)
    • Computer performance (can cause frames to be dropped)


  3. Why can't I record a 640 x 480 movie over 10 seconds or longer in VIDEOWORKS?
    When recording a video at 640 x 480, the amount of information that is created could easily exceed 100 MB! In order for you to save and view such a large image file, your system will need a lot of resources available, such as 200 MHz with 64 MB RAM.

  4. How big is the image file for a 10-second video? For a still picture?
    The exact file size depends on a number of factors, such as color depth, file format, image size. Here are some examples based on using PRESTO! VIDEO WORKS software.

    Finished File Size File Size
    160 x 120 7.5 MB
    176 x 144 10.9 MB
    240 x 480 15.7 MB
    352 x 288 15.7 MB
    640 x 480 100 MB


    File sizes of still images (taken with the DVC325 (TWAIN) Acquire software.
    Format BMP TIF JPG
    160 x120 900 K 900 K 103 K
    176 x 144 900 K 900 K 103 K
    240 x 480 900 K 900 K 103 K
    320 x 240 900 K 900 K 103 K
    352 x 288 900 K 900 K 103 K
    640 x 480 900 K 900 K 103 K




  5. If I aim the camera at a computer screen, will the feedback cause any damage?
    The camera will not be damaged.

Troubleshooting

  1. I only see Small and Medium as choices in "Send Image Size" with MICROSOFT NETMEETING. Large is grayed out.
    The MICROSOFT NETMEETING program supports three image sizes, but the DVC325 supports only two.

  2. I'm not seeing video in the PRESTO! VIDEOWORKs window. What should I do?
    Even if you have selected the DVC325 as the capture device, you must choose the MICROSOFT WDM Image Capture driver in PRESTO! VIDEOWORKS for the video to appear in the window.

    In PRESTO! VIDEOWORKS:

    1. Click File > Preferences > General
    2. From the drop-down list at Video device (V) Choose MICROSOFT WDM Image Capture
    3. Click OK to exit.
      The video works once the WDM video driver is chosen.


  3. I see a Device in Use error when I tried to use an imaging application with the camera.
    Trying to access the camera in more than one application at one time sometimes causes problems with the Device Manager in your computer.

    To resolve the Device in Use error, do the following:

    1. Restart in Safe Mode.
      • Tap the F8 key as soon as the logo for the computer's manufacturer appears on the screen during startup.
    2. In Safe Mode, go to Device Manager and remove all devices listed under Imaging Device that relate to the DVC325 and Universal Serial Bus Controllers.
    3. Restart the computer in normal mode.
    4. Reinstall the DVC325 Drivers (either from the CD or download from www.kodak.com) and connect to a USB port.


  4. My DVC325 does not work with a dual processor computer. What should I do?
    The computer locks up or freezes as soon as the DVC325 is connected to the computer. The cause is under investigation and there is no solution or workaround at this time.

  5. I cannot Save As a MPEG in PRESTO! VIDEOWORKS Software.
    You may need to upgrade your version of software in order to Save As MPEG. If you have version 4.1, it is not compatible.

    To upgrade your PRESTO! VIDEOWORKS Software:

    1. Go to the PRESTO! VIDEOWORKS Web site.
    2. Choose VideoWork from the Product drop-down menu.
    3. Choose WINDOWS from the OS drop-down menu.
    4. Click VideoWorks update to V4.20.34 for PRIMAX.
    5. Save the executable to the desktop.
      If the message appears: Setup cannot find the program file Vwork32.exe in your VIDEOWORKS directory, click Browse and direct it to C:\programfiles\newsoft\presto! videoworks and click OK.
      The Choose Destination Location window appears with that path in the field.
    6. Click Next and the installation continues
    7. When the installation is finished, restart the computer.


  6. I can't see any video. I'm using the camera with WINDOWS 98. Can you help?
    The WINDOWS WDM driver may not be installed or selected.

    To install the driver, do the following:

    1. Click Start > Settings > Control Panel.
    2. Click the Multimedia icon to open it.
    3. Select the Devices tab.
    4. Click the (+) next to Video Capture Devices.
      The MICROSOFT WDM driver should be the only item listed. If another driver is present, disable it. To disable a device driver:
      1. Highlight the non-WINDOWS WDM device and click Properties.
      2. Select: "Do Not use this video capture device" and "Do not map through this device."
      3. Repeat this for any driver except the MICROSOFT WDM driver.


Technical Support

  1. Where can I get technical support or answers to my questions about the DVC325?
    The following resources may help you resolve a problem:
    • Your place of purchase.
    • The KODAK Web site at http:// www.kodak.com .
    • The support numbers listed below.

    If you have questions about the operation of your camera, you may speak directly to a customer support representative. Within the United States call toll free 1-888-375-6325, between the hours of 9 a.m. and 8 p.m. (Eastern Standard Time), Monday through Friday. In Canada call toll free 1-800-465-6325, between the hours of 8 a.m. and 5 p.m. (Eastern Standard Time), Monday through Friday.

    Outside of the United States, check the camera's user's manual for a phone number associated with your location.

  2. Where can I find support for products that do not have the KODAK brand?
    For help with a product that does not have the KODAK brand, contact the manufacturer of the product.

    The following service is available for Presto! products Monday-Friday, PST. Please include the invoice number and Presto! product.

    Company Help Numbers
    Presto! Customer Service FAX: (510) 445-8601

    Phone: (510) 445-8640

    Presto! Technical Service FAX: (510) 445-8601

    Phone: (510) 445-8616





Kodak is a trademark of Eastman Kodak Company.

Frequently Asked Questions provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.


FAQ1574