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Frequently Asked Questions

Troubleshooting KODAK DC Digital Cameras

Contents

These Frequently Asked Questions were last updated on 3 October, 2001.

Error messages

  1. I received an ILLEGAL OPERATION 'isset_se' error when I installed my camera software and/or the software installation failed. What should I do?
    This is reported as a problem with most camera software installations in WINDOWS computers with the exception of the KODAK DC290 and DC4800 Zoom Digital cameras. The problem occurs when drivers or programs run in the background, preventing the software from completely decompressing. The software cannot install properly unless it is completely decompressed.

    If you receive this error, do the following:

    1. Copy the entire contents of the software CD to the hard drive.
    2. Restart the computer in Safe Mode.
      Start the computer; in WINDOWS 98 or WINDOWS 95, select Safe Mode from the list on your screen.
    3. Install the software from the copy on the hard drive.
      Follow the normal software installation procedures.
    4. Remove the software copied from the CD.


  2. I installed the camera software and now I see the error message "Access Denied: c:\windows\twain.dll." What should I do?
    Simply rename the existing twain.dll file to "twain.dll old" then reinstall the KODAK TWAIN driver. It will proceed and write the KODAK DC twain.dll to the WINDOWS directory.

Black-and-White Pictures

My black-and-white prints are very "grainy" or unsharp. Is there anything I can do about that?

  1. Load the picture and select "Image" from the header.
  2. Select "Change image depth."
  3. Select 256 shades of gray (not black-and-white)

NOTE: You determine the quality that fits the best for whatever application you choose to use.

Connectivity Issues

  1. I am having trouble connecting to my computer because of a corrupted image on my Picture Card! How does this happen?
    If you are connecting your camera to your computer (MACINTOSH or PC) via Serial or USB and find that you are unable to transfer images, you may have a corrupt image on your Picture Card. If this happens, please try the steps listed below.
    1. Cancel the current faulty connection. To do this, turn the camera off and unplug the camera from the computer.
      NOTE: If some transmission has occurred and the camera is still trying to communicate with the computer, the camera may not power down. If this happens, remove the power source to exit this transmission. Turn the camera on and switch the circular dial on the back of the camera to REVIEW.
    2. An image will appear on your display screen on the back of the camera of a picture you have taken. Tap the circular dial to the right, examining all pictures on your Picture Card. If you see any of the following conditions, it will indicate that the image is corrupted. If that is the case, DELETE THE PICTURE.
      • A message on the LCD screen that states "Camera Cannot Display this Image."
      • A completely black or white screen where an image should be displayed.
      • Interference lines through the image.
      • A smaller than normal image (usually surrounded by a black frame)
    3. In order to delete the corrupt image, press the "Delete" soft key under the display screen. A warning message will verify that you are about to delete the image and ask you if you are sure that you want to continue. Answer Yes.
    4. Continue examining the remainder of the images on your Picture Card to see if there are any more corrupt images.
    5. Reestablish a connection to your computer and begin your transfer procedure as usual.

    For more information on Picture Cards, see FAQ1053 , Using KODAK Picture Cards.

  2. When I use Digital Access Software and try to bring pictures from my digital camera into the application, it says "cannot find the camera." The camera is on and connected. What can I do?
    Here are some things to try:

    Check the Preferences dialog box. If you know the correct port, select it directly, disable Autosearch. If you don't know the correct port, leave Autosearch ON.

    • Try a slower connection speed.
    • Try fresh camera batteries. (The camera uses four AA-size batteries.)
    • Turn the camera OFF and ON after each setting change and retry.

    Reminder: To turn the camera ON, slide the front flash cover away from the camera until it clicks. If the camera is ON, you'll see three circling icons (like a racetrack) on the Status Display when the computer begins to communicate with the camera. To turn the camera OFF, slide the front cover toward the camera until it clicks. See the "Camera On/Off" section in the camera's User's Guide for complete instructions. Do not use the PLAY-STOP switch on the back of the camera, as it does not turn the camera ON and OFF for picture taking or downloading pictures to your computer.

    In addition, for computers using MACINTOSH OS Software:

    • Make sure APPLETALK is turned OFF. If you are running OS 8 or newer, set APPLETALK for REMOTE ONLY instead of OFF. Refer to your computer's User's Guide for instructions.
    • Check to make sure that the camera is plugged in to the printer or modem port. Try switching ports.
    • If you have an internal modem, disable the modem and configure your computer for an external modem.
    • Try closing any other open applications or extensions.

    For more information on connectivity, refer to the following documents which are available on the Kodak Web site at the URL address http://www.kodak.com/US/en/digital/techInfo/digitalCameraTechInfo.shtml or by fax in the U.S.A. at 1-800-508-1581; enter the fax document number when prompted. Information is also available on the CD-ROM that came with the camera.

    Document Name Fax Doc No.
    WINDOWS PC using Serial Port Connection 530715
    WINDOWS PC using a USB Port 530718
    MACINTOSH Computers using a Serial or USB Connection 530717




  3. Where can I find information about connecting my DC Camera to the computer?
    See the Connectivity Tips on the web at: http://www.kodak.com/US/en/digital/techInfo/digitalCameraTechInfo.shtml.

  4. I can't get my camera to communicate with my computer using a Serial Port that also works with a PALM PILOT portable computer.
    This answer applies to any DC Camera that connects via Serial Port with WINDOWS 95 Software.
    1. Disable the HOTSYNC program.
      To do this,
    2. Click on the HOTSYNC icon (a red and blue arrow in a circle by the clock on the WINDOWS taskbar) with the right mouse button.
      A menu will appear.
    3. Select: EXIT.
      This will close the HOTSYNC program for this WINDOWS session only.

    You should now be able to connect with the camera.

    To run the HOTSYNC program again, either reboot the system or start the HOTSYNC program again.

Configuring COM Ports

I am using WINDOWS 95 Software and I have an available COM Port with no conflicting devices. In Device Manager I see a port listed with an (!) sign and no number assigned to it. What is happening?
This can happen when the camera is connected to a Plug -n- Play system using WINDOWS 95 Software. WINDOWS 95 software scans ports for new devices and tries to configure them for you. It may not correctly identify the device and set up a poorly configured port. Use the following procedure:

  1. Select the "bad" port and click on the REMOVE button
  2. Make certain that the camera is turned off.
  3. Disconnect the camera cable from the computer. the
  4. Restart the system.
  5. Check to make certain that the ports are now correctly configured. That is, there are no (!) exclamation signs on the ports.
  6. Go to the Preferences section of the camera software and select the correct port.


MACINTOSH Computers

  1. What are some tips for connection using a MACINTOSH Computer?
    • Using the Modem Port
      If the computer has an internal modem, go to Control Panels and set the modem to External Modem.
    • Using the Printer Port
      If you are using OS 7.6 or 8.0 or later, set APPLETALK to "Remote Only"
      If you are using OS versions prior to 7.6, disable the APPLETALK program under the CHOOSER menu.
    • Using a combination Printer / Modem Port
      If you are using OS 7.6 or 8.0 or later, set APPLETALK to "Remote Only"
      If you are using OS versions prior to 7.6, disable the APPLETALK program under the CHOOSER menu.
      If there is an internal modem, go to Control Panels and set to External Modem or Printer Port.


  2. What are the basic rules for connecting a digital camera to a MACINTOSH Computer?
    If you are connecting the camera through the printer or modem port, use the following steps:
    1. Follow Basic Rules for Connection . Shut down the system.
    2. Identify the port that you are going to use, either printer or modem port. Disconnect any device that is on that port.
    3. Turn the camera OFF, but set in Connect mode. Connect the cable from the camera to the port.
    4. Restart the computer.
    5. Start the software that will be used to connect to the camera.
    6. Turn the camera ON.
    7. Download pictures from the camera.

    Special Considerations: The following MACINTOSH Computers have a driver available that solves a problem with Serial connection. To obtain this driver, contact Apple, Inc. at http:// www.apple.com, download Serial DMA 2.1 Update, and install it on your system

    • POWERMAC Series 4400, 5500, 6500, 7220, G3
    • 20th Century MACINTOSH Computer
    • POWERBOOK Computer Series 2400, 3400, G3, G3 Series

    This update will work with MACINTOSH OS 7.6.1, 8.0, and 8.1.

    NOTE: If you are using the POWERBOOK G3 Series computer, you will need to download the SerialDMA 2.1 Update. Since this computer has a combination modem/printer port, you will need to do the following:

    • Disable APPLE TALK.
    • Go to Control Panel > Modem
    • Set the Modem to "Modem/printer port"
    • Set Preferences (of whatever program you are using) to modem port and set to "auto" speed.


  3. I cannot see the images. I am using MACINTOSH System 7.1.
    Using System 7.1 Software may cause problems with the camera, such as connectivity, or distorted or smeared images. If you experience these problems, you need to install System Software Update 3.0 for System 7.1. This is available from Apple, Inc. or System 7.5 (available from Apple, Inc., or many retail or mail order stores).

  4. My Picture Card does not work since I used it in the card reader on my MACINTOSH computer. What should I do?
    If the Picture Card worked in your camera and card reader, but after removing it from the card reader on a MACINTOSH computer you couldn't use it in the camera or the card reader, (for example, the card is not recognized or the image files won't open), then the card is corrupted.

    Our research shows that APPLE MACINTOSH utilities for handling DOS format media, such as the PCMCIA and COMPACT FLASH cards, may cause cards used with KODAK cameras to be corrupted when those cards are used in either a built-in or external card reader with a MACINTOSH computer.

    One solution that has been tested and confirmed to work well is to use FORMATTER FIVE Software, version 4.06 or later by Software Architects . This program, for MACINTOSH computer users, presents you with the correct defaults to format cards for use in KODAK cameras. Depending on the type of corruption that has occurred, you may not be able to access pictures on the corrupted Picture Card. This package is included with some brands of external card readers.

  5. I am using ADOBE PAGEMAKER 5.0 software and I received this error: "the application "unknown" has unexpectedly quit, because an error of Type 1 occurred."
    Another error, that occurs with ADOBE PAGEMAKER 6.0 is "Cannot start PAGEMAKER. Out of memory.7527.108" Currently, POWER MACINTOSH computer users have two options to avoid these problems:
    1. Re-install or re-enable MACINTOSH EASY OPEN Software and restart the computer.
      If you do not wish to use MACINTOSH EASY OPEN's features, you can turn the Automatic document translation feature OFF using Control Panel.
    2. Perform a clean installation of System 7.5.1 Software using the Easy Install Option or Custom Install System for any MACINTOSH computer.

    These options install the correct resource in the System Enabler.

    MACINTOSH PERFORMA USERS:

    Since the MACINTOSH PERFORMA systems only restore System Enabler 406 with the missing resource, MACINTOSH PERFORMA Software users should re-install or re-enable MACINTOSH EASY OPEN and restart the computer.

    Most PERFORMA Computer users can find MACINTOSH EASY OPEN on the PERFORMA S2XX/62XX/53XX/63XX CD that came with their system.

    You should be able to locate it on your CD as follows: PERFORMA CD > Hard disk files > System folder files > Control Panels > MACINTOSH EASY OPEN.

Care, Cleaning, and Safety

  1. How do I clean the LCD display on the camera?
    Moisten the LCD by breathing lightly on it. Wipe the LCD gently with a soft, lint-free cloth or an untreated lens tissue. If further cleaning is needed, dampen a soft, lint-free cloth with a small amount of a cleaner such as KODAK Lens Cleaner, available from retailers of KODAK Products. Apply light pressure to the surface of the LCD display to remove dirt and skin oils.

  2. Is my digital camera explosion proof?
    No digital camera is (or can be made) explosion proof. This means that they cannot be used in a volatile atmosphere, one that would react in a catastrophic manner to the presence of a spark.

General

  1. Can the auto-shutoff be modified on a KODAK DC Digital Camera?
    The auto-shutoff cannot be modified on the DC Series cameras. Using the AC adapter allows the camera to stay awake longer than it does on battery power, but it will still shut down. If the camera receives a command, such as to zoom the lens or to take a picture, the sleep timer cycle is interrupted and the camera continues to stay on.

    NOTE: If the color LCD is left on continuously, and the camera is powered by batteries or AC adapter, the camera heats up and the internal thermal protection circuit activates and shuts down the camera after about 20 minutes of continuous use.

  2. Why are my pictures out of sequence in my camera?
    Before taking pictures with a digital camera, go into the camera's Menu and set the camera to the current date and time. This sets the order of the pictures.

  3. Why do my images come out soft and underexposed when I use the Lens Adapter with additional lenses?
    Although your digital camera doesn't meter the light through the lens, if you add any accessory lenses to the camera it can reduce the amount of light that reaches the CCD. If this happens, the camera may not be able to adjust the Shutter and Aperture settings to properly expose the picture.

    When you use accessory lenses, use Auto-exposure compensation to increase the exposure.

Technical Support

Where do I call for support?
For technical support for KODAK Digital Imaging Products, the support numbers listed in your User's Guide, or go to www.kodak.com and click Service and Support to a link for International Help Numbers for KODAK Digital products.

Kodak is a trademark of Eastman Kodak Company.

Frequently Asked Questions provide information of limited or specific application. Responsibility for judging the applicability of the information for a specific use rests with the end user.


FAQ1564