Take Pictures Further
Service and Support Banner
Service & Support Main | Frequently Asked Questions Main

Frequently Asked Questions

Accessories
Video Tape
Consumer Storage Aids
Batteries and Chargers

Cameras
Consumer Cameras

Chemicals
Consumer Papers and Chemicals
Consumer Films

Environmental
Regulatory Compliance

Equipment and Systems
Slide Projectors

Films
Consumer Films
Motion Picture Films
Professional Color Films

Paper/Transparency Media
Professional Papers
Consumer Papers and Chemicals

Photo CD
Consumer Photo CD
Digital Disc Storage

Processors
Photofinishing Equipment

Software
Multi-Media Software

Accessories

Video Tape

  1. There is very little to no sound when playing back my Kodak video tape. What happened?
  2. How can I view a tape that was recorded in a country with a different television system ?
  3. My video tape seems to have a shorter recording time than was stated on the box. Why?
  4. What is the difference between a Standard Grade and a High Grade tape ?
  5. I need a video tape with a short length of 15 or 30 minutes. Can I buy these from you?
  6. What is the proper way to store my video tapes ?
  7. The tape in my video cassette has broken . What caused this?
  8. My videotape broke . Can I get it repaired?
  9. I would like to replace the labels on my Kodak video cassettes. Can you send me some?

Consumer Storage Aids

  1. Where can I find an album to hold the panoramic-sized prints?
  2. Does Kodak make a photo album for my Advanced Photo System prints?

Batteries and Chargers

  1. What can cause poor battery performance ?
  2. Can I still get a battery for my Kodak VR35 camera ?
  3. How should I store my Kodak batteries ?
  4. My older KODAK Camera requires a mercury battery , but I can't find them in stores. What can I do?
  5. Is there a freshness date on your batteries?
  6. Are 8 volt batteries and accessories still available for my KODAVISION Camcorder and KODAK Modular Video System (MVS)?

Cameras

Consumer Cameras

  1. How can I find out how old my Kodak camera is ?
  2. I just opened the package of my new KODAK FUN SAVER Camera and the camera won't work. I can't get the button to depress to take a picture. What happened?

Kodak Advanced Photo System Cameras

Product Availability
  1. Where can I buy KODAK ADVANTIX Cameras?
General Information
  1. What functions/features do KODAK ADVANTIX Cameras have?
  2. What is mid-roll change ?
  3. Does my KODAK ADVANTIX Camera have mid-roll change ?
  4. What is the price of a KODAK ADVANTIX Camera?
  5. Are the different print formats available on all cameras?
  6. Can I use another manufacturer's Advanced Photo System film in my KODAK ADVANTIX Camera or KODAK ADVANTIX Film in another manufacturer's camera?
  7. Given the advanced features of your KODAK ADVANTIX Cameras, is there any reason for consumers to choose a traditional 35 mm camera ?
  8. Why is it called ADVANTIX ?
  9. How long will it be before this system really takes off ?
  10. Why is Kodak fixing something that isn't broken ?
  11. What is the biggest change the Advanced Photo System will bring?
  12. Is my 35 mm camera compatible with the Advanced Photo System?
  13. Do KODAK ADVANTIX cameras, films, and photofinishing services cost more than traditional 35 mm systems?
  14. How is the picture quality of the Advanced Photo System as compared to the 35 mm format?
  1. Does Kodak make a camera for left-handed people ?
  2. I have a KODAK FUN SAVER Panoramic 35 Camera. Why did the prints come back with a black border on the top and bottom of each print ?
  3. I have a KODAK FUN SAVER 35 Camera. Why do my pictures taken with flash turn out dark?
  4. Why do all my flash pictures have shadows ?
  5. Is disc camera repair service available?
  6. Is it a good idea to keep a single-use camera in the glove compartment of my car in case of emergencies? Won't the extreme temperatures damage it?
  7. Can I get reimbursement for my KODAK Instant Camera ?
  8. My film jammed in my camera . What happened?
  9. Why are my images upside down ?
  10. Can I use your single-use cameras indoors ?
  11. I would like information about your single-use cameras for weddings .
  12. How can I eliminate the red-eye of some of the subjects in my pictures?
  13. How can I be certain the film is advancing in my camera?
  14. Would Kodak be interested in buying my antique camera ?
  15. How much is my old KODAK camera worth?

Premature Rewind of 35 mm Cameras

Preventing Premature Rewind of 35 mm Cameras
  1. What is premature rewind ?
  2. What errors can occur during film loading ?
  3. What errors can occur during picture-taking ?
  4. How does one prevent film-loading and picture-taking errors ?

Chemicals

Consumer Papers and Chemicals

  1. I am using your RA-4 chemicals in a Drum processor. I want to make smaller batches than the mix size I have. Can you tell me what the splitting instructions are?
  2. I've been hearing a lot about Kodak's new SM Chemistry . Can you tell me about it?
  3. What's the difference between a small developing tank and a large developing tank ?
  4. Is there a way to enhance the contrast of my already developed negatives?
  5. What is push and pull processing ?
  6. What are Kodak's recommendations for proper ventilation in a photographic processing lab ?
  7. Does Kodak currently make a small C-41 kit for the home user?
  8. How long will my C-41 and RA-4 chemicals last once they've been mixed?
  9. How can I process my films more evenly with a small hand-held tank?
  10. I've seen instructions for mixing KODAK HC-110 Developer Replenisher from concentrate and from stock solution to make a working solution. Which way is better?

Measuring Specific Gravity of Process E-6 Solutions

  1. How do I measure specific gravity of Process E-6 solutions?

Consumer Films

  1. What's the difference between a small developing tank and a large developing tank ?

Environmental

Regulatory Compliance

  1. What environmental regulations affect how I run my photographic processing business?
  2. How do I obtain a MSDS (Material Safety Data Sheet)?
  3. Do I need a Material Safety Data Sheet (MSDS) for film and paper?
  4. How do I dispose of photographic processing effluents?
  5. Do I need a permit to discharge my photographic processing effluent?
  6. How do I find out what my local sewer codes and requirements are?
  7. Am I required to wear personal protective equipment in a photographic processing facility?
  8. What is an HMIS rating and what does it mean?
  9. What are NFPA ratings?

Equipment and Systems

Slide Projectors

  1. What are the main features of the KODAK CAROUSEL Slide Projectors ?
  2. Where can I buy slide trays for my KODAK CAROUSEL Slide Projector?
  3. What is the difference between KODAK EKTAGRAPHIC and KODAK CAROUSEL Projectors ?

Films

Consumer Films

  1. I recently went on vacation and had to pay a high price for KODAK Film . I can get it cheaper at home. Why is the price so high?
  2. I've heard that I can use infrared film to detect heat loss from my house. How do I accomplish that?
  3. Was my film defective ? It rewound before reaching the end of the roll.
  4. Can I buy KODAK Film or Processing from KODAK via the Internet ?
  5. Why has Kodak discontinued the film/product I need?
  6. Should I use print film or slide film ?
  7. Why does my Kodak film box have foreign writing on it?
  8. Does Kodak still make 8 mm movie film ?
  9. Is it possible to buy film in old, discontinued roll sizes (e.g. 127, 620)?
  10. Where can I get my stereo slides developed ?
  11. Do you still make film for the KODAK Disc Camera?
  12. I just found a roll of KODAK GOLD Plus 100 Film. The "Develop Before" date on the box is December 1993. Is it safe to use this film ?
  13. How can I tell if my 35 mm film has been exposed ?
  14. While I was loading a roll of film into my camera, the film leader accidentally wound inside the metal magazine . How can I use this film?
  15. I'll be visiting the tropics soon. Will the heat and humidity affect my film?
  16. I'll be traveling abroad . What are the customs regulations regarding film and cameras?
  17. What is the difference between professional films and films for general picture-taking ?
  18. Where can I find 110 or 126 film ? Does Kodak still make it?

Film

Elimination of Film Edge Stripe
  1. Why did Kodak eliminate the film edge stripe?
  2. Did any film property change along with the removal of the edge stripe?
KODAK PROFESSIONAL EKTACHROME Duplicating Film EDUPE
  1. I am replacing my KODAK EKTACHROME Slide Duplicating Film / 5071 with KODAK PROFESSIONAL EKTACHROME Duplicating Film EDUPE. How do I balance it?

Film Speed

  1. What is film speed?
  2. What is ISO ?
  3. What does an ISO film speed number mean (e.g. 400/27°)?
  4. Why do I sometimes see ANSI, ASA, or DIN film speeds?
  5. Why do the speed numbers seem to increase in odd increments , e.g. 25, 40, 50, 64, 80, 100, 125, 160, 200, 250, 320, 400, 500, 640, 800, 1000, 1250, and 1600?
  6. How is film speed measured?
  7. Why do I sometimes like the results I get when I use a different film speed setting from the one on the film box?
  8. What environmental regulations affect how I run my photographic processing business?
  9. How do I obtain a MSDS (Material Safety Data Sheet)?
  10. Do I need a Material Safety Data Sheet (MSDS) for film and paper?
  11. How do I dispose of photographic processing effluents?
  12. Do I need a permit to discharge my photographic processing effluent?
  13. How do I find out what my local sewer codes and requirements are?
  14. Am I required to wear personal protective equipment in a photographic processing facility?
  15. What is an HMIS rating and what does it mean?
  16. What are NFPA ratings?

KODAK Advanced Photo System Films

Product Availability
  1. Where can I purchase KODAK ADVANTIX Film ?
  2. Will Kodak offer black-and-white and reversal versions of its ADVANTIX films?
  3. When can we expect to see a high speed film of ISO 800 or 1000 ?
  4. Can I buy Kodak film or processing via the Internet ?
General Information
  1. What is the price of KODAK ADVANTIX Film?
  2. Exactly how does the Advanced Photo System help me get better pictures ?
  3. What do the symbols at the top of the film cassette indicate?
  4. Why the smaller film format?
  5. Does a smaller film format mean limited print sizes ?
  6. What does IX mean?
  7. What is the actual size and grain structure of Advanced Photo System film?
  8. What's the difference between KODAK ADVANTIX 200 and 400 Films?
  9. Can I use another manufacturer's Advanced Photo System film in my KODAK ADVANTIX Camera or KODAK ADVANTIX Film in another manufacturer's camera?
  10. Can KODAK ADVANTIX Film be used in my 35 mm camera ?
  11. Are you planning to eliminate 35 mm format ?
  12. Can we expect to see the improvements announced in KODAK ADVANTIX Films migrate to your other film products ? When?
  13. Where are the magnetic strips on KODAK ADVANTIX Film?
  14. How can KODAK ADVANTIX Film be retouched ?
  15. Why are there more exposures per roll with KODAK ADVANTIX Film than with 35 mm film?
  16. What is KODAK ADVANTIX Film called overseas ?
  17. How can I distinguish US Advanced Photo System film from non-US (gray market) film?
  18. Does KODAK ADVANTIX Film use T-GRAIN technology ?
  19. Does the film's magnetic coating make it more scratch resistant ?
  20. Why don't Advanced Photo System films have a leader ?
  21. Why does the Advanced Photo System cassette have a plastic door instead of "fuzzy stuff?"
  22. What kind of pen and ink should I use to write on the cassette?
Photofinishing
  1. Will consumers have any difficulty in finding locations to process Advanced Photo System films?
  2. How long will it take to get KODAK ADVANTIX Film processed?
  3. When will I be able to get one-hour processing service for Advanced Photo System films?
  4. Why did all my Advanced Photo System prints come back in the H (4 x 7) format? I used a variety of formats when I took them.
  5. I'm a new photofinisher looking to get started in processing Advanced Photo System products. How do I get started ?
  6. I am currently a photofinisher. How do I get certified to process Advanced Photo System products?
  7. I process my 35 mm color negative film in E-6 chemicals. Can I do this with KODAK ADVANTIX Film ?
  8. How do I dry KODAK ADVANTIX Film relative to other films?
  9. Will there be a contamination problem if I process Advanced Photo System and 35 mm films back-to-back? Will the magnetic film contaminate the process ?
  10. What is the replenishment rate of KODAK ADVANTIX Film? How will this affect my silver yields and replenishment rates?
  11. My processor reads the Advanced Photo System film as 110 or 35 mm film. How do I adjust my replenishment rates to compensate?
  12. Is there any possibility of magnetic deposits on rollers ?
  13. What happens to the magnetics if the Advanced Photo System film breaks in the process ?
  14. We have a damaged roll that we were planning to process on our rack-and-tank processor, but the film doesn't fit on our racks . What do we do?
  15. Can we Photoguard the KODAK ADVANTIX Film?
  16. Should I klunk KODAK ADVANTIX Films before I process them through roller transport processors?
  17. KODAK ADVANTIX Film base material seems harder to tear . Should I be worried?
Storage and Care
  1. How should I store my Advanced Photo System negative cassettes and index prints?
  2. Where can I buy a KODAK ADVANTIX Memory Keeper?
  3. How long will my KODAK ADVANTIX Film negatives last ?
  4. Will storing KODAK ADVANTIX Film in my freezer make it last longer?
  5. If I store KODAK ADVANTIX Film in my freezer, how long should I wait to use it after taking it out of the freezer?
  6. Is KODAK ADVANTIX Film sensitive to heat ?
  7. What can I use to clean my KODAK ADVANTIX Film ?
  8. Can I thaw KODAK ADVANTIX Film in my microwave oven ?
  9. Can I view my Advanced Photo System pictures on my television or personal computer ?
Troubleshooting
  1. My KODAK ADVANTIX Film got wet! What do I do ?
  2. We have a damaged roll of KODAK ADVANTIX Film that we were planning to process on our rack-and-tank processor, but the film doesn't fit on our racks . What do we do?
  3. Have I ruined the film if I open the cassette door ?
  4. Are the film's magnetics effected by airport x-rays ?
  5. Do store scanners affect the film's magnetics ?
  6. Do I have to worry if my Advanced Photo System film gets near a magnet ?
  7. Do electrical appliances corrupt or damage the data stored on my film?
  1. What is the difference between KODAK GOLD Film and KODAK High Definition Film ?
  2. What speed film should I choose?
  3. I used the wrong ISO setting on my camera . Can I salvage my pictures?
  4. How can I photograph a comet?
  5. Where can I find movie film for my Super 8 movie camera?
  6. What's the best film to take on my vacation ?

Motion Picture Films

  1. Where can I get my super 8 film developed ?

Motion Picture Film Dates

  1. Why aren't motion picture films dated ?

Professional Color Films

  1. What is the difference between professional films and films for general picture-taking ?
  2. I used the wrong ISO setting on my camera . Can I salvage my pictures?

Paper/Transparency Media

Professional Papers

  1. What paper should I use for making black and white prints from color negatives?
  2. My photographs were damaged in a flood. What do I do?
  3. I plan on making color prints in my darkroom. What are the starting filtration packs for your KODAK EKTACOLOR (SUPRA, PORTRA, and ULTRA) Papers?
  4. Are resin-coated (RC) papers considered to be "archival"?

Writing on the Back of Prints

  1. What kind of pen or pencil can I use to write on the back of my prints?

Consumer Papers and Chemicals

  1. I've heard something about Kodak having a color paper that can be loaded in daylight. Is that true?
  2. My photographs were damaged in a flood. What do I do?
  3. I plan on making color prints in my darkroom. What are the starting filtration packs for your KODAK EKTACOLOR (SUPRA, PORTRA, and ULTRA) Papers?
  4. Are resin-coated (RC) papers considered to be "archival"?

Writing on the Back of Prints

  1. What kind of pen or pencil can I use to write on the back of my prints?

Photo CD

Consumer Photo CD

  1. Can fixed-focus pictures be transferred to a KODAK PHOTO CD Disc ?

Digital Disc Storage

KODAK FLASHPIX CD

  1. What is a FLASHPIX CD?
  2. How are the images put onto the CD?
  3. How many pictures fit onto a single disc?
  4. How much does a FLASHPIX CD cost ?
  5. What is the resolution of an image on a FLASHPIX CD?
  6. What image format are pictures stored in on the disc? JPEG? GIF? IMAGE PAC?
  7. What do you mean by FLASHPIX Format ?
  8. Are the images compressed ? How much?
  9. What kind of software do I need to view my images on a FLASHPIX CD?
  10. Must I have a very powerful computer in order to use FLASHPIX CDs?
  11. Where can I have a FLASHPIX CD made?
  12. How does the KODAK PHOTO CD compare to the FLASHPIX CD?
  13. How does KODAK Picture Disk compare to FLASHPIX CD
  14. How does KODAK Picture Disk Plus compare to FLASHPIX CD
  15. Where can I learn more ?

Processors

Photofinishing Equipment

KODAK K-LAB Processing Equipment

Bellows leaks
  1. We have had to replace several replenisher pumps due to leaks in the bellows. Is this necessary?
Software required for hard disk failure
  1. What software is required to reload the system in the event of a hard disk failure?

Software

Multi-Media Software

KODAK Picture CD

General Use
  1. What does Picture CD do ?
  2. How do I get Picture CD to auto launch ?
  3. How do I prevent the KODAK Picture CD software from automatically launching when I insert my Picture CD?
  4. Can I temporarily stop the Picture CD from auto launching?
  5. Can I zoom in to see a larger version of my pictures when I am trying to make changes to it?
  6. Can I edit my images in another program, like ADOBE PHOTODELUXE or POWER GOO?
  7. Where are my photos being saved?
  8. How do I save Picture CD Images?
  9. Can I use a DVD drive?
  10. How do I quit Picture CD ?
  11. Can I undo more than one effect or change made to an image?
  12. What if I make a mistake on my picture and want to go back to the original photo that came on my CD?
  13. What's the difference between caption and the name displayed under the thumbnail in the photo browser?
  14. How do I set or change the Wallpaper Photo ?
  15. How do I use the Internet Links ?
  16. What does standard picture proportions do?
  17. Do I need to copy my picture in Step 2 on the Fun and Stylize Pages?
  18. Do I need to " Double Click " on items?
  19. How do I select more than one picture at a time?
  20. How do I use the " Remove Red Eye " Option?
  21. How do I paint an effect on my photo in the Stylize and Fun Pages?
  22. How do I Email a picture ?
System Requirements
  1. What are the system requirements for Picture CD?
  2. Can I run Picture CD on a MACINTOSH Compute r or WINDOWS 3.1 or WINDOWS NT?
Troubleshooting
  1. My images look grainy on my computer display; what can I do to improve that?
  2. Why do I print the last picture I printed plus the new one?
  3. Why when I select landscape mode for printing but it prints portrait .
  4. What if I don't want to see the movie everytime I start KODAK Picture CD?

KODAK Picture CD, Volume 2, Issue 1

General Use
  1. What does KODAK Picture CD do ?
  2. What is the resolution of the picture when it is scanned?
  3. How do I get Picture CD to auto launch ?
  4. How do I prevent the KODAK Picture CD software from automatically launching when I insert my Picture CD?
  5. Can I temporarily stop the Picture CD from auto launching?
  6. What if I don't want to see the movie every time I start KODAK Picture CD?
  7. How can I zoom in to see a larger version of my pictures when I am trying to make changes to them?
  8. Can I edit my images in another program, like ADOBE PHOTODELUXE or POWER GOO Software?
  9. Where are my photos saved?
  10. How do I save Picture CD images?
  11. What file formats can I export my Picture CDs to?
  12. What are some tips for printing images from Picture CD?
  13. How do I save Picture CD images?
  14. How do I E-mail a picture ?
  15. How do I exit Picture CD ?
  16. Can I undo more than one effect or change made to an image?
  17. What if I make a mistake on my picture and want to go back to the original photo that came on my CD?
  18. What's the difference between caption and the name displayed under the thumbnail in the photo browser?
  19. How do I set or change the Wallpaper Photo ?
  20. Can I create a KODAK Picture Disk with my Picture CD?
  21. How do I use the Internet Links ?
  22. What does standard picture proportions do?
  23. Do I need to " Double-Click " on items?
  24. How do I select more than one picture at a time?
  25. How do I use the " Remove Red Eye " Option?
  26. How do I view my pictures in reverse order using the slideshow?
  27. How do I paint an effect on my photo in the Stylize and Fun Pages?
System Requirements
  1. What are the system requirements for Picture CD?
  2. Can I run Picture CD on a MACINTOSH Computer or WINDOWS 3.1 or WINDOWS NT System?
  3. Can I use a DVD drive?
Troubleshooting
  1. My CD-ROM drive does not read the Picture CD properly. Is there anything I can do?
  2. My images look grainy on my computer display; what can I do to improve that?
  3. Why do I print the last picture I printed plus the new one?
  4. Why when I select landscape mode for printing it prints portrait ?
  5. How do I clean my Picture CD?

KODAK Picture CD, Volume 2, Issue 3

General Use For WINDOWS and MACINTOSH Computers
  1. What does KODAK Picture CD software do?
  2. What is the resolution of the picture when it is scanned?
  3. Can I edit my images in another program, such as ADOBE PHOTODELUXE or POWER GOO Software?
  4. Can I edit other images not made from KODAK Picture CD or KODAK Picture Disk?
  5. What are some tips for printing images from Picture CD?
  6. How do I exit Picture CD software?
  7. Do I need to "double-click" on items?
Information for Users of WINDOWS Computers
  1. How do I use the Internet Links?
  2. How do I get Picture CD to auto launch?
  3. How can I launch Picture CD without using the Auto Launch feature?
  4. How can I start Picture CD from the "Start" Button?
  5. How do I prevent the KODAK Picture CD software from automatically launching when I insert my Picture CD?
  6. Can I temporarily stop the Picture CD from auto launching?
  7. What if I make a mistake on my picture and want to go back to the original photo that came on my CD?
  8. What should I do the first time I use a Picture CD "roll of film?"
  9. Can I undo more than one effect or change made to an image?
  10. Can I run multiple issues of Picture CD?
  11. What if I don't want to see the movie every time I start Picture CD?
  12. Can I zoom in to see a larger version of my pictures when I am trying to make changes to them?
  13. What does standard picture proportions mean?
  14. How do I select more than one picture at a time?
  15. How do I use the " Remove Red Eye " Option?
  16. How do I view my pictures in reverse order using the slideshow?
  17. How do I paint an effect on my photo in the Stylize page?
  18. How do I save Picture CD images?
  19. Where are my photos saved?
  20. If I make changes to Picture CD pictures or create duplicates, where are the files stored?
  21. What if I make a mistake on my picture and want to go back to the original photo that came on my CD?
  22. What file formats can I save my Picture CD pictures to?
  23. Can I create a KODAK Picture Disk with my Picture CD?
  24. How do I set or change the wallpaper photo?
  25. What's the difference between caption and the name displayed under the thumbnail in the photo browser?
E-mailing Photos
  1. How do I e-mail a picture ?
  2. How can I send pictures to a user of AMERICA ONLINE Software ?
  3. How do I e-mail from work?
Information for Users of MACINTOSH Computers
  1. Getting Started
  2. What is a thumbnail preview ?
  3. How do I undo a wallpaper I have set using Picture CD software?
  4. How do I save a Picture CD file as a different file type on a MACINTOSH Computer?
  5. How and where are my pictures saved?
  6. I am experiencing "Out of Memory" errors ; what should I do?
System Requirements
  1. What are the WINDOWS System requirements for Picture CD software?
  2. What are the MACINTOSH System requirements for Picture CD software?
  3. Can I run Picture CD on a WINDOWS 3.X or WINDOWS NT 3.5.1 System?
Troubleshooting Picture CD with WINDOWS Systems
  1. My CD-ROM drive does not read the Picture CD properly. Is there anything I can do?
  2. Can I use a DVD drive?
  3. Why is it that my computer does not recognize the Picture CD disc?
  4. How can I tell which CD-ROM drive I have?
  5. Why is my Picture CD being recognized as an audio CD?
  6. When I install Picture CD software, I get a message that Picture CD software cannot run with large fonts . What should I do?
  7. Can I view pictures from Picture CD, Volume 1, Issue 1?
  8. I cannot connect to KODAK PHOTONET™ Online.
  9. Why can't I register my Volume 2, Issue 3 KODAK Picture CD?
  10. I have more than 10 Picture CD's, why can't I see them when I use the Change Roll option?
  11. How do I uninstall Picture CD software?
Troubleshooting Picture CD with WINDOWS or MACINTOSH Systems
  1. Why does my system freeze when I am printing?
  2. My images look grainy on my computer display; what can I do to improve that?
  3. How do I clean my Picture CD?
Troubleshooting Picture CD with MACINTOSH Computers
  1. Why am I having trouble printing pictures or creating wallpaper?
Support
  1. Where can I get support for Picture CD?

KODAK Picture CD, Volume 2, Issue 2

General Use
  1. What does KODAK Picture CD do?
  2. What is the resolution of the picture when it is scanned?
  3. Can I edit my images in another program, such as ADOBE PHOTODELUXE, or POWER GOO Software?
  4. What are some tips for printing images from Picture CD?
  5. How do I exit Picture CD Software?
  6. Do I need to " double-click " on items?
  7. How can I send pictures to a user of AMERICA ONLINE Software?
For Users of WINDOWS Computers
  1. How do I use the Internet Links?
  2. How do I get Picture CD to auto launch ?
  3. How can I launch Picture CD without using the Auto Launch feature?
  4. How can I start Picture CD from the "Start" Button?
  5. How do I prevent the KODAK Picture CD software from automatically launching when I insert my Picture CD?
  6. Can I temporarily stop the Picture CD from auto  launching?
  7. What if I make a mistake on my picture and want to go back to the original photo that came on my CD?
  8. What should I do the first time I use a Picture CD "roll of film?"
  9. Can I undo more than one effect or change made to an image?
  10. Can I run multiple issues of Picture CD?
  11. What if I don't want to see the movie every time I start KODAK Picture CD?
  12. Can I zoom in to see a larger version of my pictures when I am trying to make changes to them?
  13. What are standard picture proportions?
  14. How do I select more than one picture at a time?
  15. How do I use the " Remove Red Eye " Option?
  16. How do I view my pictures in reverse order using the slideshow?
  17. How do I paint an effect on my photo in the Stylize page?
  18. How do I save Picture CD images?
  19. Where are my photos saved?
  20. If I make changes to Picture CD pictures or create duplicates, where are the files stored?
  21. What if I make a mistake on my picture and want to go back to the original photo that came on my CD?
  22. What file formats can I export my Picture CD pictures to?
  23. How do I export a Picture CD file?
  24. Can I create a KODAK Picture Disk with my Picture CD?
  25. How do I set or change the Wallpaper Photo ?
  26. What's the difference between caption and the name displayed under the thumbnail in the photo browser?
  27. Can I use a DVD drive?
E-mailing Photos
  1. How do I e-mail a picture?
Information for Users of MACINTOSH Computers
  1. What can I do with KODAK Picture CD software?
  2. Getting Started
  3. What is a thumbnail preview ?
  4. Why am I having trouble printing pictures or creating Wallpaper?
  5. How do I undo a wallpaper I have set using Picture CD software?
  6. How do I save a Picture CD file as a different file type on a MACINTOSH Computer?
  7. How and where are my pictures saved?
  8. I am experiencing "Out of Memory" errors ; what should I do?
System Requirements
  1. What are the WINDOWS System requirements for Picture CD software?
  2. What are the MACINTOSH System requirements for Picture CD software?
  3. Can I run Picture CD on a WINDOWS 3.X or WINDOWS NT System?
Troubleshooting Picture CD with WINDOWS Systems
  1. My CD-ROM drive does not read the Picture CD properly. Is there anything I can do?
  2. When I install Picture CD software, I get a message that Picture CD software cannot run with large fonts . What should I do?
  3. Can I view pictures from Picture CD, Volume 1, Issue 1 ?
  4. What should I do with an error message that states "An error occurred while connecting to the e-mail server."
  5. I cannot connect to KODAK PHOTONET™ Online.
Troubleshooting Picture CD with WINDOWS or MACINTOSH Systems
  1. Why does my system freeze when I am printing?
  2. My images look grainy on my computer display; what can I do to improve that?
  3. How do I clean my Picture CD?
Using Picture CD with MACINTOSH Computers
  1. Do you have any tips?
Support
  1. Where can I get support for Picture CD?