KODAK DC4800 Zoom Digital Camera
User's Guide
Troubleshooting
If you are experiencing difficulties with your camera, check the following tables for possible solutions.
Additional technical information is available in the ReadMe file located in the KODAK DC4800 folder.
| Computer Monitor | ||
| Problem | Cause | Solution |
| The image on your monitor is jagged or inappropriately colored. | Monitor is not set correctly. | Adjust your monitor display settings. |
| Picture Card | ||
| Problem | Cause | Solution |
| The camera does not recognize your Picture Card. | The Picture Card may not be CompactFlash certified. | Purchase a certified CompactFlash Picture Card. |
| The Picture Card may be corrupt or formatted for use in other digital cameras. | Reformat the Picture Card. | |
| The Picture Card is not inserted in camera. | Insert a Picture Card. | |
| Camera Communications | ||
| Problem | Cause | Solution |
| Computer cannot communicate with the camera. | Camera power is off. | Turn on the camera. |
| Some Advanced Power Management utilities on laptops can turn off ports to save battery life. | See the Power Management section of your laptop User's Guide to disable this feature. | |
| Camera is not connected to USB cable, or cable is not connected to the computer USB port. | Connect cable to camera and computer ports. See also Using a USB Connection. | |
| Software not installed. | Install the software. | |
| Camera | ||
| Problem | Cause | Solution |
| Shutter button does not work. | Camera is not turned on. | Turn on the camera. |
| The Picture Card access light is blinking. Camera is processing picture. | Wait until access light stops blinking before attempting to take another picture. | |
| The Status Display reads Full. The Picture Card is full. | Transfer pictures to your computer, delete pictures on the Picture Card, or insert a card with available memory. | |
| Part of the picture is missing. | Something was blocking the lens when the picture was taken. | Keep hands, fingers, or other objects away from the lens when taking pictures. |
| Your eye or the picture was not centered correctly in the viewfinder. | Leave space around subject when centering picture in viewfinder. | |
| Camera Close-Up is activated without using Preview. | Activate Preview when using the Close-Up feature. | |
| Camera | ||
| Problem | Cause | Solution |
| When you look through the viewfinder, the scene is not clear. | Viewfinder is out of focus. | Adjust the diopter dial. |
| Picture is too dark. | Flash is not on or did not function. | Turn on the flash. |
| The subject is too far away for the flash to have an effect. | Move so there is no more than 10 ft (3.0 m) between the camera and the subject. | |
| The subject is in front of a bright light (backlit). | Change your position so the light is not behind the subject. | |
| The Exposure Compensation is set incorrectly. | Increase the Exposure Compensation. | |
| Camera does not turn on. | Battery is not properly installed. | Remove and reinstall the battery. |
| Battery is not charged. | Replace or recharge the battery. | |
| Camera | ||
| Problem | Cause | Solution |
| Picture is too light. | The flash is not needed. | Change to Auto flash. |
| The subject is too close when the flash was used. | Move so there is at least 1.6 ft (0.5 m) between the camera and the subject. | |
| The light sensor is covered. | Hold the camera so your hands or other objects do not cover the light sensor. | |
| The Exposure Compensation is set incorrectly. | Decrease the Exposure Compensation. | |
| Stored pictures are damaged. | The Picture Card was removed when the Picture Card access light was blinking. | Make sure the Picture Card access light is not blinking before removing the card. |
| Pictures remaining number does not decrease after taking a picture. | Image Resolution and Quality settings do not take up sufficient space to decrease the picture remaining number. | The camera is operating normally. Continue taking pictures. |
| Camera | ||
| Problem | Cause | Solution |
| Picture is not clear. | The lens is dirty. | Clean the lens. See Appendix. |
| Subject too close when taking picture | Stand at least 1.6 ft (0.5 m) in Wide angle, 3.3 ft (1 m) in Telephoto. | |
| Subject or the camera moved while the picture was taken. | Hold camera steady until the picture is taken. | |
| The subject is too far away for the flash to be effective. | Move so the subject is less than 10 ft (3.0 m) away. | |
| Slide show does not run on external video device. | Video-Out setting is incorrect. | Adjust the camera Video-Out settings (NTSC or PAL). |
| Slide show does not run on LCD screen. | Power Save is on. | Turn off Power Save feature. See Use AC adapter to save battery. |
| Camera LED Status Lights | ||
| Problem | Cause | Solution |
| Green ready light does not turn on and the camera does not work. | Battery is low or dead. | Replace or recharge the battery. |
| Camera is not turned on. | Turn on the camera. | |
| Green ready light comes on but camera does not take a picture. Battery is low. | Replace or recharge the battery. | |
| The Picture Card is full | Transfer pictures to your computer, delete pictures on the Picture Card, or insert a card with available memory. | |
| Green ready light blinks. | Focus and exposure are not locked. | Release the Shutter button and recompose the picture. |
| Orange ready light comes on briefly. | Flash is charging. | Wait for the flash to charge. Resume picture taking when the light goes off. |
| Flash is slow to charge because battery is low. | Check the charge on the battery. | |
| Camera LED Status Lights | ||
| Problem | Cause | Solution |
| Orange ready light comes on. | The Picture Card is full | Transfer pictures to your computer, delete pictures on the Picture Card, or insert a card with available memory. |
| Orange light blinks. | Slow shutter warning. Lack of light or the camera is shaking. | Use a tripod to steady the camera. If in Manual Mode, adjust the shutter speed. |
| Green Picture Card access light is blinking and camera does not take a picture | Picture is being processed and saved to Picture Card. | Wait for the light to stop blinking. |
| LCD Messages | ||
| Message | Cause | Solution |
| Memory Card is Full | The Picture Card is full and cannot hold additional pictures. | Transfer pictures to your computer, delete pictures on the Picture Card, or insert a card with available memory. |
| Insert Memory Card | There is no Picture Card inserted in the camera. | Insert a Picture Card into the camera. |
| Card Cannot be Read | The Picture Card is corrupted. | Insert a new Picture Card or reformat the card. |
| Memory Card Requires Formatting | ||
| Print Order too large | Maximum number of images already ordered. | Reduce or delete existing Print Order. |
Main Table of Contents
Tips and Troubleshooting:
Connecting Camera
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Better Results from Printer
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Troubleshooting