Take Pictures Further
Service and Support
Service & Support Main | DC40 Support | Owner's Manual Contents

KODAK DIGITAL SCIENCE DC40 Camera
Troubleshooting

If you cannot resolve a problem with your DC40 Camera after reading through this information, refer to Getting Help.

Problems and Solutions

Display Does Not Appear
Cause Solution
The camera is not on. Open the lens cover.
The camera is asleep. Press the shutter button or the Feature or Select button
The batteries are low, dead, or not installed. Replace the batteries or use a power adapter.
The batteries are not installed correctly. Reinstall the batteries. See Installing the Batteries.
The power adapter was disconnected from the camera while the camera was still turned on. Plug the power adapter back in to the camera, turn the camera on and then off again, and then disconnect the power adapter from it.
Part of a Picture Is Missing
Cause Solution
Something was in front of the lens when the picture was taken. Make sure that your hands and other objects are not in front of the lens or the flash.
Nothing Happens When the Shutter Is Pressed
Cause Solution
The flash is recharging. Look through the viewfinder and wait for the red light to turn off.
The camera does not have room for another picture. Erase the last picture or all of the stored pictures as described in Erasing Pictures.
Picture Is Not Clear
Cause Solution
The lens is dirty. See Cleaning the Lens.
The subject or the camera moved before the picture was taken. Hold the camera steady until after you hear the shutter click.
The subject was too close. Move so the subject is at least four feet away OR use an adapter lens.
The subject was too far away for the flash to be effective. Move so the subject is less than nine feet away.
The flash should have been used but was not. Turn on the flash.
The exposure is not appropriate for the lighting. See Setting the Exposure.
Flash Does Not Work
Cause Solution
The flash was not on. Turn on the flash as described in Flash On.
The batteries are low. Reinstall the batteries. See Installing the Batteries or use a power adapter.
Flash tube has burned out. Have the camera serviced.
Picture Is Too Dark
Cause Solution
The flash was not on. Turn on the flash as described in Flash On.
The subject was too far away for the flash to have an effect. Move so there is no more than nine feet between you and the subject.
The exposure was not appropriate for the lighting. See Setting the Exposure.
The subject was in front of a bright light. Change your position so the light is not behind the subject.
Picture Is Too Light
Cause Solution
The flash was not needed. Change to Automatic Flash.
The subject was too close when the flash was used. Move so there is at least four feet between you and the subject.
Exposure setting needs to be adjusted. See Setting the Exposure.
The light sensors are dirty. See Cleaning the Light Sensors.
The light sensors are covered. Hold the camera so your hands do not cover the light sensors.

Getting Help

  • If you have questions about the DC40 Camera, the retailer from whom you purchased the camera may be able to answer them. Eastman Kodak Company provides retailers with technical information.
  • You can also call 1-800-235-6325 for technical support between 9:00 a.m. and 8:00 p.m. Eastern Time on regular business days.
  • In the rest of the world, contact Kodak in your country.

Owner's Manual Contents
Features | Getting Started | Installing Batteries | Camera On and Off | Using the Camera | Using Batteries | Using Power Adapter | Connecting to a Computer | Maintenance | Troubleshooting | Specifications | Regulatory Information