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KODAK DC290 Zoom Digital Camera
User's Guide
Troubleshooting Guide
If you are experiencing difficulties with your camera, check the following table for possible solutions.
Additional technical information is available in the ReadMe file located in the KODAK DC290 folder.
| Camera Problems | ||
|---|---|---|
| Problems | Cause | Solution |
| The camera shuts off unexpectedly. | Batteries are low. | Replace the batteries or use the AC adapter. |
| The camera display has been on a long time causing the camera to overheat. | Leave the camera off to allow it to cool. Whenever possible, do not leave the camera display on. | |
| The camera does not recognize your memory card. | The memory card may not be ATA compatible or CompactFlash certified. | Memory cards must be ATA compatible and CompactFlash certified to work with the camera. |
| Ready light does not turn on and the camera does not work. | Batteries are low or empty. | Replace the batteries or use the AC adapter. Pictures remain in the memory when the batteries are removed. |
| Camera is not on. | Turn on the camera and verify that the green Ready light is on. | |
| Ready light is red. | No memory card in camera or the memory card is full. | Insert a new memory card. |
| Ready light is amber. | Camera is too close to the subject. | Move the camera to a minimum of 0.3 m (1 ft) from the subject. |
| The image on your monitor is jagged or inappropriately colored. | Monitor is not set correctly. | Adjust your monitor display settings. See Monitor Adjustment. |
| Corrupted Image message is
displayed on the Color LCD
while in the Review mode. While in the Capture mode, the thumbnail appeared normal. |
The memory card was ejected during processing. | The picture must be retaken. |
| Batteries are too low to complete processing. | Replace the batteries or use the AC Adapter. The picture must be retaken. | |
| Shutter button does not work. | Camera is not turned on. | Turn the camera on and verify that the green Ready light turns on. |
| Mode dial is not set to Capture. | Set the Mode dial to Capture. | |
| Ready light is blinking. Camera is processing picture. | Wait until Ready light stops blinking before attempting to take another picture. | |
| The Status Display reads Full. The memory card is full. | Transfer pictures to your computer or change the memory card. | |
| Camera does not turn on. | Batteries are not installed properly. | Remove the batteries and install them according to the directions on the inside of the battery door. |
| Batteries are weak or depleted. | Install new batteries or use the AC adapter. | |
| Part of the picture is missing. | Something was blocking the lens when the picture was taken. | Keep hands, fingers, or other objects away from the lens when taking pictures. |
| Your eye or the picture was not centered correctly in the viewfinder. | Leave space around subject when centering picture in viewfinder. | |
| EX files cannot be accessed using the software. They can, however, be viewed on the camera. | A previous file with the same name was not fully processed. Therefore, an EX prefix is placed on the previous file and the new file has the standard P prefix. The card may have been removed too soon. | Transfer the unaffected files to the computer and perform a Scandisk, Defrag, and reformat using the PCMCIA or CompactFlash card reader. |
| Picture is too dark. | Flash is not on or did not go off. | Turn on the flash. See Flash. |
| The subject is too far away for the flash to have an effect. | Move so there is no more than 4 m (13 ft) between the camera and the subject. | |
| The subject is in front of a bright light. | Change your position so the light is not behind the subject. | |
| Picture is too light. | The flash is not needed. | Change to automatic flash. See Flash. |
| The subject is too close when the flash was used. | Move so there is at least 0.5 m (1.6 ft) between the camera and the subject. | |
| The light sensor is covered. | Hold the camera so your hands or other objects do not cover the light sensor. | |
| Stored pictures are damaged. | The memory card was removed when the Ready light was blinking. | Make sure the Ready light is not blinking before removing the memory card. |
| Pictures remaining number does not decrease. | The image resolution does not take up sufficient space to decrease the picture remaining number. | The camera is operating normally. Continue taking pictures. |
| Using IBM Thinkpad 770E - USB, the camera does not appear in the Device Manager under the USB host controller. | The Thinkpad has the external floppy drive connected during the initial installation of the camera. | Disconnect the floppy drive and attach the camera. Shut down the computer and attach the floppy drive again. Now you can connect and disconnect the camera without disconnecting the floppy drive. |
| Picture is not clear. | The lens is dirty. | Clean the lens. See General Maintenance and Safety. |
| Subject or the camera moved while the picture was taken. | Hold camera steady until the picture is taken. | |
| The subject is too far away for the flash to be effective. | Move so the subject is less than 4 m (13 ft) away. | |
| Computer cannot communicate with the camera. | Camera power is off. | Turn on the camera. |
| The Mode dial is not set to Connect. | Set the Mode dial to Connect. | |
| Conflict with another device. | Refer to the USB.PDF [481 K] or Connect.PDF [383 K] document supplied with the camera software, or your computer User's Guide. | |
| Some Advanced Power Management utilities on laptops can turn off ports to save battery life. | See the Power Management section of your laptop user's guide to disable this feature. | |
| Camera is not connected to USB cable or cable is not connected to the computer USB port. | Connect USB cable to camera and computer USB port. See Connecting Your Camera | |
| Picture is not clear in Burst mode. | Due to the higher number of pictures per burst with Standard resolution, pictures are subsampled before processing rather than after processing. There are less pixels and slightly lower sharpness. | Use a higher resolution, which yields fewer frames per burst. |
| LCD Message | ||
|---|---|---|
| Problem | Cause | Solution |
| Memory card is Full. | Memory card is full and cannot hold additional pictures | Transfer pictures to your computer, insert a memory card that has available memory, or delete some pictures. |
| No Memory Card. | There is no memory card inserted in the camera. | Insert a memory card into the camera. |
| Cannot read memory card. | Memory card is corrupted. | Insert a new or reformat the memory card. |
| Camera did not establish connection. | The camera cannot communicate with the computer. | See Computer cannot communicate with the camera.. |
| Camera needs service. | The camera is malfunctioning. | Have the camera serviced. |
| The receiving camera does not have enough memory to receive the pictures. | In a camera to camera communication, the receiving camera memory card is full. | Transfer pictures to your computer or insert a memory card that has available memory. |
| Unable to receive picture. | An error has occurred while receiving pictures in a camera to camera transfer. | Try the camera to camera transfer again. |
| Transfer of pictures was interrupted. Not all pictures were sent. | An error has occurred before all pictures were transferred. | Try the transfer again. |
| Out of Range | Camera is too close to the subject. | Move the camera to a minimum of 0.3 m (1 ft) from the subject. |
| Not enough memory | There is not enough memory on the card to store the selected time-lapse picture sequence. | Transfer pictures to your computer or insert a memory card that has available memory. You can also change the Time-lapse sequence to one that requires less memory. |
| E11 | Corrupted firmware. | Have the camera serviced. |
| Memory card is inserted incorrectly or is damaged. | Turn the camera off, and remove the memory card. Inspect it for damage. If damaged, replace the card. Insert the memory card into the camera. | |
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