Take Pictures Further
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KODAK DIGITAL SCIENCE™ DC220/DC260 Zoom Camera
Troubleshooting

If you are experiencing difficulties with your camera, check the following table for possible solutions. If the difficulties persist, refer to Getting help.

Note: Additional technical information is available in the ReadMe file located in the KODAK DC220/DC260 folder.

Computer Monitor
Problem Cause Solution
The image on your monitor is jagged or inappropriately colored. Monitor is not set correctly. Adjust your monitor display settings. See Monitor adjustment.
Memory Card
Problem Cause Solution
The camera does not recognize your memory card. The memory card may not be ATA compatible or CompactFlash CF certified. Memory cards must be ATA compatible and CompactFlash certified to work with the camera.
Camera
Problem Cause Solution
Ready light does not turn on and the camera does not work. Batteries are low or empty. Replace the batteries or use the AC Adapter. Pictures remain in the camera's memory when the battery is removed.
Camera is not turned on. Turn the camera on and verify that the green Ready light turns on.
Ready light is red. No memory card in camera or the memory card is full. Insert a new memory card.
Shutter button does not work. Camera is not turned on. Turn the camera on and verify that the green Ready light turns on.
Mode dial is not set to Capture. Set the Mode dial to Capture.
Ready light is blinking. Camera is processing picture. Wait until Ready light stops blinking before attempting to take another picture.
The Status Display reads Full. The memory card is full. Transfer pictures to your computer or insert a memory card that has available memory.
Camera does not turn on. Batteries are not properly installed. Remove the batteries and install them according to the directions on the inside of the battery door.
Batteries are weak or dead. Install new batteries or use the AC Adapter.
Part of the picture is missing. Something was blocking the lens when the picture was taken. Keep hands, fingers, or other objects away from the lens when taking pictures.
Your eye or the picture was not centered correctly in the viewfinder. Leave space around subject when centering picture in viewfinder.
Picture is too dark. Flash is not on or did not go off. Turn on the flash. See Flash.
The subject is too far away for the flash to have an effect. Move so there is no more than 10 feet
(3 m) between the camera and the subject.
The subject is in front of a bright light. Change your position so the light is not behind the subject.
Picture is too light. The flash is not needed. Change to automatic flash. See Flash.
The subject is too close when the flash was used. Move so there is at least 1.6 ft. (0.5 m) between the camera and the subject.
The light sensor is covered. Hold the camera so your hands or other objects do not cover the light sensor.
Stored pictures are damaged. The memory card was removed when the Ready light was blinking. Make sure the Ready light is not blinking before removing the memory card.
Pictures remaining number does not decrease. The image resolution does not take up sufficient space to decrease the picture remaining number. The camera is operating normally. Continue taking pictures.
Picture is not clear. The lens is dirty. Clean the lens. See General maintenance and safety.
Subject too close when taking picture Stand at least 8 in. (20 cm.) away when taking pictures using Close-up.
Subject or the camera moved while the picture was taken. Hold camera steady until the picture is taken.
The subject is too far away for the flash to be effective. Move so the subject is less than 10 ft. (3 m) away.
LCD Messages
Problem Cause Solution
Memory Card is Full. Memory card is full and cannot hold additional pictures Transfer pictures to your computer or insert a memory card that has available memory.
No Memory Card. There is no memory card inserted in the camera. Insert a memory card into the camera.
Cannot read memory card. Memory card is corrupted. Insert a new or reformat the memory card.
Camera did not establish connection. The camera cannot communicate with the computer. See Potential connection problems.
Camera needs service. The camera is malfunctioning. Have the camera serviced.
The receiving camera does not have enough memory to receive the pictures. In a camera to camera communication, the receiving camera's memory card is full. Transfer pictures to your computer or insert a memory card that has available memory.
Unable to receive picture. An error has occurred while receiving pictures in a camera to camera transfer. Try the camera to camera transfer again.
Transfer of pictures was interrupted. Not all pictures were sent. An error has occurred before all pictures were transferred. Try the transfer again.
Not enough memory There is not enough memory on the card to store the selected timelapse picture sequence. Transfer pictures to your computer or insert a memory card that has available memory. You can also change the timelapse sequence to one that requires less memory.

Owner's Manual Contents
Main Table of Contents
Tips and Troubleshooting
General maintenance | Monitor Adjustment | Printing | Troubleshooting