KODAK PROFESSIONAL HR 500 Plus Film Scanner
Service and Support

Quality and Uptime— Your keys to Success

Nothing is more critical to your operation, customer satisfaction, and bottom line than having your KODAK PROFESSIONAL HR 500 Plus or HR Universal Film Scanner up and running optimally. We built the quality in, but no equipment is infallible. During your warranty period Kodak provides you with technical telephone support, on-site service, and replacement parts as needed. But what about after your warranty expires?

Can you afford to put your production at risk? A KODAK Service Agreement helps keep your scanner operating at its peak production capacity and image quality levels. And, it helps protect your budget from unexpected service charges.

Service Agreement

We help maximize your uptime by taking a proactive approach to every Service Agreement call. We protect your budget and production by providing you with:

• Priority on-site service
• Replacement parts and labor
• Fixed annual service agreement price
• Technical telephone support
• Coverage Monday through Friday, 8 a.m. to 5 p.m. (Eastern Standard Time)
• For details of global support in countries outside U.S., please contact your Kodak representative or local distributor of Kodak products.

Per-Call Service and Support

We also offer service and support on a per-call basis.You are charged for time and materials for each service or support instance. This coverage is provided on an as-available basis and is not recommended for mission-critical systems or system components. Call us for prevailing telephone and on-site rates.

Purchase a KODAK Service Agreement today!

Maintain continuous service coverage by purchasing a Service Agreement during your warranty period. Contact your local Kodak representative or, in the U.S., call (1-800)-645-6325. Your satisfaction is our top priority!

Protect your investment with KODAK Service and Support

If your bottom line depends on the reliability, productivity, and quality output of your equipment, choosing the right service solution is important. Kodak has services that help keep your equipment performing optimally.

Our services are backed with a depth of resources that only a company like Kodak can provide. By orchestrating our global network of people, parts, and information, we provide service solutions that optimize the efficiency, productivity, and output of your KODAK Equipment. When your equipment is performing optimally and your customers are satisfied, you have the competitive edge in this aggressive marketplace.

Choose the level of service that best meets your business needs

If your operations are mission critical, a KODAK On-Site Service Agreement is the right choice for you. Priority service helps you obtain the highest productivity from your investment and minimizes the expense and impact of equipment outages.

Or, for less critical operations, we offer Per-Call Service.

Our portfolio of services is sure to have the right option for your business needs.

Kodak sets the benchmark for service with:

• Experienced, factory-trained service and support personnel
• An infrastructure backed by a variety of support systems such as our computerized dispatch, and call management systems that maintain service history
• Continuous technical training that keeps our people current

Your satisfaction with KODAK PROFESSIONAL Products and Services is our top priority!

Terms and conditions apply. Prices and offers are subject to change without notice.