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    Tuesday, March 27, 2012

    Phoenix Ink Selects Kodak to Help Ensure Responsive Customer Service and Support

    Kodak’s technical expertise, responsive service, proven experience and nationwide coverage cited in customer’s selection

    About Kodak

    Media Contacts

    • Jack Kasperski
      Eastman Kodak Company
      +1 585-724-5130

    • Jenny Lesczinski
      Eric Mower and Associates
      +1 585-389-1825

    Rochester, NY, March 27 -- 

    Kodak was recently chosen by Phoenix Ink to manage services for more than 900 ink refill kiosks across the United States, a move that will help ensure high reliability, uptime and performance of its equipment. As a result, Phoenix Ink can focus greater time and investments on its core business, product development and innovation.

    The agreement between Kodak and Phoenix Ink includes on-site support, on-site repair, preventative maintenance check-ups and upgrades. Within the terms of the agreement, Kodak will provide next-day or two-day response for all service requests.

     “Phoenix Ink’s kiosks provide retailers a way to offer customers convenience and cost savings,” said David Scanlan, President, Phoenix Ink. “Kodak provides technical expertise, responsive service, proven experience and nationwide coverage. We strive to provide operational excellence, and Kodak helps us achieve that goal.”          

    “Kodak’s support for Phoenix Ink leverages our heritage of service in the retail market, expanding our participation in the marketplace beyond photo kiosks into this exciting new space of consumer self-serve kiosks and at the same time enables Phoenix Ink to focus on its core business,” said Kathy Clas, Kodak’s Director of Multi-Vendor Services, Enterprise Services & Solutions. “Kodak’s proven experience in kiosk management paired with a broad background in multi-vendor service for the enterprise, from digital display to storage devices, allows us to create a world-class experience for Phoenix Ink’s customers.”

    Kodak is a global advisor and provider of integrated services to help companies transform and optimize their businesses. Through a network of service professionals in more than 120 countries, Kodak provides technical, professional, consulting and managed services to enable customers to focus on growing their businesses,maximizing productivity, and more effectively managing risks. All KODAK Products and Software are backed by KODAK Service and Support. To learn more, please visit www.graphics.kodak.com.

    About Kodak

    As the world’s foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of images, information, and printing to enrich their lives.

    In the graphic communications industry, Kodak serves customers in the printing, publishing, packaging and enterprise markets with intelligent solutions for competitive advantage and greater return on investment.

    Kodak helps customers adapt, transform and grow their businesses. Through a comprehensive product and solutions portfolio that integrates revolutionary technologies, smart automation and specialized services, Kodak supplies customers operating in traditional, hybrid and digital graphic environments the broadest choice of software, production products and services for creating and managing high value variable output efficiently and cost effectively.

    For more information, visit
    graphics.kodak.com. Follow us on Twitter at twitter.com/kodakidigprint and visit our blog at growyourbiz.kodak.com

    (Kodak is a trademark of Eastman Kodak Company.)