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    Tuesday, October 08, 2013

    Kodak Services Executive Appointed to Prestigious Industry Association Advisory Board

    TSIA welcomes Mike Massey to its Field Services Advisory Board

    About Kodak

    Media Contacts

    • Christopher Veronda
      Eastman Kodak Company
      +1 585-724-2622

    • Jenny Lesczinski
      Eric Mower + Associates
      +1 585-389-1825

    • Suzanne Hite
      Eastman Kodak Company
      +1 410-774-5322

    ROCHESTER, N.Y., October 08 -- 

    Michael Massey, General Manager, Global Technical Services, and Vice President, has been appointed to the Technology Services Industry Association (TSIA) Field Services Advisory Board, joining executives from HP, EMC, Oracle, Cisco, Tokyo Electron America, Lexmark International, and Carestream Health.

    TSIA’s Field Services Advisory Board, representing the leading association for today’s technology services organizations, works to strengthen the support and field services disciplines within the technology services industry; improve the operating and financial results of support and field services organizations; and enhance support and field services careers by defining important industry issues, trends, and opportunities. The board also advises TSIA executive management on how best to deliver field services solutions to TSIA members through programs, research, communities, and events.

    “It’s an honor to be appointed to TSIA’s Field Services Advisory Board, where I trust that my experience will allow me to make a meaningful contribution to the group. My goal is to help address the challenges in field services and be part of the solutions that advance the industry. Kodak is committed to service excellence and has a long history of creating and delivering innovative technologies and breakthrough solutions that help our customers succeed,” explains Michael Massey. “At Kodak, we continually innovate and improve our B2B service capabilities. By serving on the TSIA board, I can help my industry colleagues improve field services best practices across the entire industry.”

    Massey is responsible for KODAK’s Service and Support global strategy and delivery. With Kodak’s world-class service, customers realize increased productivity, enhanced revenue, and long-term growth. Massey has more than 20 years of experience in the field of product solutions and technical services and has held several leadership roles in service delivery, sales management, marketing and offer development. His previous roles have immersed him in the printing, document management, and telecommunications industries.

     “We are pleased to welcome Mike Massey to the Field Services Advisory Board,” said Ravi Naidu, Director of Field Services Research at TSIA. “Today’s field services executives face a myriad of challenges and pressures from both inside and outside the company. From shrinking budgets and aging technology to new development and globalization, the work we do at TSIA addresses these issues and focuses on how to optimize the performance of the field services business for our members. Mike’s experience and leadership at Kodak makes him an excellent addition to our board. We look forward to his contributions in attaining our goals.”

    Kodak is a global advisor and provider of integrated services to help companies transform and optimize their businesses. Through a network of service professionals in more than 120 countries, Kodak provides technical, professional, and consulting services to enable customers to focus on growing their businesses, maximizing productivity, and more effectively managing risks. All KODAK Products and Software are backed by KODAK Service and Support. To learn more, please visit www.graphics.kodak.com/Services/default.htm.

    About TSIA

    The Technology Services Industry Association (TSIA) is the world's leading organization dedicated to advancing the business of technology services. Technology services organizations large and small look to TSIA for world-class business frameworks, best practices based on real-world results, detailed performance benchmarking, exceptional peer networking opportunities, and high-profile certification and awards programs. TSIA corporate members represent the world’s top technology companies as well as scores of innovative small and midsize businesses in four major markets: enterprise IT & telecom, consumer technology, healthcare & healthcare IT, and industrial equipment & technology. TSIA’s editorial blog, Inside Technology Services, is widely recognized by technology service professionals for providing thought leadership and insights into industry trends and best practices. Visit us at www.tsia.com, follow us on Twitter @TSIACommunity, or like us on Facebook and the TSIA Books Facebook page.


    About Kodak
    Kodak has transformed into a technology company focused on imaging for business. Kodak serves customers with disruptive technologies and breakthrough solutions for the product goods packaging, graphic communications and functional printing industries. The company also offers leading products and services in Entertainment Imaging and Commercial Films. For additional information on Kodak, visit kodak.com.


    (Kodak is a trademark of Eastman Kodak Company.)