Kodak’s Service and Support Group, a 2011 STEVIE Distinguished Honoree, was presented with a medal at the 2011 8th Annual International Business Awards in Abu Dhabi, United Arab Emirates. Kodak, which ranked among top companies in the “Support Department of the Year” category, received high scores during two months of preliminary judging and two weeks of final judging.
“Recognition from the International Business Awards is truly a credit to our customers around the world who put their trust in Kodak to consistently deliver services that enable them to succeed and grow,” said Roberto Colangelo, General Manager, KODAK Services for Business, Eastman Kodak Company. “Kodak remains committed to the constant innovation of its services as we continue to work with customers to profit from ongoing changes impacting their businesses.”
In 2010, Kodak’s global service organization helped customers enhance value, reduce risk, improve efficiency, increase profit and strengthen their overall bottom line. Notable achievements include 97 percent year-after-year ratings for overall satisfaction, response time, first time call resolution, parts availability and field engineering capabilities.
Kodak’s practice areas include technical, professional, consulting and managed services. These competencies enable customers to rely upon Kodak for a variety of applications including field service, remote customer resolution, service parts delivery and fulfillment, workflow process improvement and business development. Kodak delivers these services across a variety of industries including packaging, publishing, marketing, commercial print and enterprise.
Kodak is a global advisor and provider of integrated services to help companies transform and optimize their businesses. Through a network of service professionals in more than 120 countries, Kodak provides technical, professional, consulting and managed services to enable customers to focus on growing their businesses, maximizing productivity, and more effectively managing risks. All KODAK Products and Software are backed by KODAK Service and Support. To learn more, please visit www.graphics.kodak.com.
As the world’s foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of images, information, and printing to enrich their lives.
In the graphic communications industry, Kodak serves customers in the printing, publishing, packaging and enterprise markets with intelligent solutions for competitive advantage and greater return on investment.
Kodak helps customers adapt, transform and grow their businesses. Through a comprehensive product and solutions portfolio that integrates revolutionary technologies, smart automation and specialized services, Kodak supplies customers operating in traditional, hybrid and digital graphic environments the broadest choice of software, production products and services for creating and managing high value variable output efficiently and cost effectively.
For more information, visit graphics.kodak.com. Follow us on Twitter at twitter.com/kodakidigprint and visit our blog at www.growyourbiz.kodak.com