Kodak will share insights on how to deploy remote services across a global customer network during the 9th Annual Remote Services Summit in Miami. Mike Massey, Kodak’s Vice President and General Manager of Service and Support, will deliver the keynote address, “Best Practices in Global Deployment,” at 9:00 a.m. on Wednesday, March 28 at the Hilton Miami Downtown.
“Remote service plays an integral role in the development and maintenance of successful customer relationships,” said Massey. “Effective remote service builds trust with customers, scales with growth, and allows businesses to stay focused on the constant improvement, enhancement and innovation of their products and solutions.”
Massey’s remarks will help service professionals, service engineers and customer representatives understand revenue and business opportunities related to the deployment of remote services. The presentation, which draws from Massey’s more than 20 years of service experience, will focus on several key themes including:
- Strategic development of remote services being deployed in a different country for the first time and international service expansion
- Meeting and integrating regulations in specific countries
- How to build and maintain a successful remote services roadmap for global deployment
Kodak manages service agreements for a variety of customers around the world. Its service agreements span diverse markets that include kiosk management, digital signage, storage hardware and networked solutions. Kodak’s service organization also manages more than 150,000 unique part numbers for customers and ships more than 615,000 parts annually. Kodak’s professionals are available 24/7 throughout more than 120 countries.
Kodak is a global advisor and provider of integrated services to help companies transform and optimize their businesses. Through a network of service professionals in more than 120 countries, Kodak provides technical, professional, consulting and managed services to enable customers to focus on growing their businesses,maximizing productivity, and more effectively managing risks. All KODAK Products and Software are backed by KODAK Service and Support. To learn more, please visit www.graphics.kodak.com.
As the world’s foremost imaging innovator, Kodak helps consumers, businesses, and creative professionals unleash the power of images, information, and printing to enrich their lives.
In the graphic communications industry, Kodak serves customers in the printing, publishing, packaging and enterprise markets with intelligent solutions for competitive advantage and greater return on investment.
Kodak helps customers adapt, transform and grow their businesses. Through a comprehensive product and solutions portfolio that integrates revolutionary technologies, smart automation and specialized services, Kodak supplies customers operating in traditional, hybrid and digital graphic environments the broadest choice of software, production products and services for creating and managing high-value variable output efficiently and cost effectively.
For more information, visit graphics.kodak.com. Follow us on Twitter at twitter.com/kodakidigprintand visit our blog at growyourbiz.kodak.com