A new software platform from
Kodak’s Document Imaging business enables companies to quickly make sense of input
from virtually any communications channel—including text messages, social media
posts and emails—to improve the outcome of customer service interactions. KODAK
Info Insight Platform reads, understands, and uses incoming and existing data to
create a powerful, actionable stream of information and knowledge, which helps increase
speed and lower the cost of completing business transactions.
Harvey Spencer, president of Harvey Spencer Associates,
an analyst firm with more than 20 years of experience in the capture software
market, describes the Info Insight Platform as “a major advance in software
solutions for the capture industry by Kodak’s Document Imaging business.
Leveraging cloud power, it catapults Kodak into offering a very sophisticated
set of technologies which, applied to unstructured document understanding, has
the ability to substantially reduce transaction administration cost while
improving processes and customer service.”
Info Insight Platform (http://www.kodak.com/go/InfoInsightNews) offers a suite of
applications that enable a variety of businesses to benefit from automated
information management processes. It is best suited for organizations that interact
with large numbers of customers, for example in customer response management,
digital mailroom management and claims management systems. Other potential use cases
include invoice reading and expense management.
“Businesses need a way to keep up with the growing number
of customer interactions, especially those that occur on mobile devices or social
networks and typically arrive as unstructured input. Without the right system
in place, these types of exchanges result in inefficient transactions and dissatisfied
customers,” said Rod Hughes, Kodak’s General Manager of Software and Solutions
for Document Imaging. “Info Insight Platform removes these bottlenecks by
eliminating wasteful processes, connecting disparate systems, and automating
tasks. Its applications can generate a
response to common inquiries and route more complex jobs to the right individual
in the organization along with a suggested response.”
Insight Platform executes transactions and manages customer responses based on
its ability to “understand” the nature of specific communications, accurately extract
key information, and route it into an associated workflow of a related CRM or
ERP system. Standard connectors also integrate the platform with businesses’
existing IT infrastructure, information sources and back-end systems.
processes and customer interactions tend to be dynamic, not static, which makes
it difficult to maintain a consistent approach across all input and communication
channels,” said Robert Bijster, Kodak’s Worldwide Product Manager, Advanced
Capture Solutions for Document Imaging. “Info Insight Platform addresses such challenges
by employing self-learning techniques that help automate input classification through
an adaptive way of understanding what information is required to complete its associated
software as a service (SaaS) or an on-premise implementation, Info Insight
Platform provides businesses with end-to-end solutions that drive business
efficiency and improved customer engagement. Kodak invites attendees of
the FOSE 2013 show (May 14–16 in Washington, D.C.) to visit booth 1210 for a demonstration
of the Info Insight Platform.
and its partners offer Professional Services that provide customers with the
initial training and ongoing technical and business support they need to ensure
a robust and worry-free implementation of Info Insight Platform. KODAK Service
& Support offers comprehensive maintenance and support plans and
Professional Services that allow customers to maximize their software
learn more about KODAK Info Insight Platform, please visit http://www.kodak.com/go/InfoInsightNews.
About Kodak's Document Imaging
Kodak's Document Imaging business enables customers to capture and
manage valuable information from electronic and paper documents. Our solutions
include award-winning scanners and capture software, information workflow
software, an expanding range of professional services, and industry-leading
service and support. From small offices to global operations, Kodak has the
solutions to automate your business processes and intelligently deliver the
information your enterprise needs.
For more information, please visit kodak.com/go/dinews.
Follow us on Twitter at twitter.com/kodakdi and
visit our blog at infooverdrive.com.