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  LED II Printer 20R & 20P Service and Support

Maximize Uptime
With a KODAK Service Agreement


LED II Printer

This warranty information is specific to USA only. Contact Kodak in your country for warranty coverage outside the USA.

Your satisfaction is our top priority!

Nothing is more critical to your operation, customer satisfaction, and profit than having your KODAK PROFESSIONAL LED II 20R or 20P up and running optimally. During your 3-month warranty period Kodak provides you with technical telephone support, on-site service, and replacement parts. But what about after your warranty expires?

Can you afford to put your production at risk? A KODAK Service Agreement helps keep your LED Printer operating at its peak production capacity and image quality levels. And helps protect your budget from unexpected service charges.

Service Agreement Coverage
We help maximize your uptime by taking a proactive approach to every Service Agreement call. Our field engineer will completely check your LED Printer and replace parts in anticipation of failure, helping to prevent downtime during critical production periods.

We protect your budget and production by providing you with:

  • Priority on-site service
  • Replacement parts and labor
  • Fixed annual service agreement prices
  • Remote diagnostics that can resolve system and operational problems over the phone
  • Technical telephone support
  • Coverage Monday through Friday, 8 a.m. to 5 p.m.
Technical Telephone Support Agreement
Highly trained technicians using remote diagnostics can resolve many problems over the phone. If on-site service is required, it is provided and charged on a Per-Call Service basis.

Per Call Service
Service and support is available on a per-call basis. It is provided on an as-available basis, and therefore is not recommended for mission-critical systems or system components. Call us for prevailing telephone and on-site rates.

To purchase a KODAK Service Agreement
Maintain continuous service coverage by purchasing a service agreement during your warranty period. Contact your local Kodak representative or, in the U.S., call 800 645-6325.

Newstect your investment with KODAK Service and Support
If your bottom line depends on the reliability, productivity, and quality output of your equipment, choosing the right service solution is key. Kodak has services that help keep your equipment performing optimally.

Our services are backed with a depth of resources that only a company like Kodak can provide. By orchestrating our global network of people, parts, and information, we provide service solutions that optimize the efficiency, productivity, and output of your Kodak Equipment. When your equipment is performing optimally and your customers are satisfied, you have the competitive edge in this aggressive marketplace.

We offer a comprehensive service and support portfolio for traditional, digital, and hybrid technologies.

Choose the level of service that best meets your business needs.
If your operations are mission critical- a KODAK On-Site Service Agreement is the right choice for you. Priority service helps you obtain the highest productivity from your investment and minimizes the expense and impact of equipment outages.

Our Self Maintenance offering is the right choice if you choose to service the equipment yourself.

Choose from our portfolio of services-from On-Site Service Agreements to Self Maintenance-to find the right option for your business need.

Kodak sets the benchmark for service with

  • Experienced, factory trained service and support personnel
  • Comprehensive Service portfolio
  • Infrastructure backed by a variety of support systems such as our computerized dispatch available 24 hours a day
  • Remote diagnosis and resolution
  • Call management systems that maintain service history
  • Continuous technical training keeps our people current
Your satisfaction with KODAK PROFESSIONAL Products and Services is our top priority!

 

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