Kodak ProfessionalWorld-class service for world-class products

Digital imaging is accelerating in speed and complexity. We all have to keep up to succeed in this competitive arena. As a professional photographer you need expert, responsive support to maximize your productivity and livelihood. And to provide that support we looked to you for suggestions and feedback to help us make the changes necessary to help you be successful.

You talked - we listened.
In response to your feedback we made exciting changes to provide world-class service and support for professional digital photographers using Kodak ProfessionalDCS 300, 500, and 600 series cameras.

Extended Warranty
Kodak Professionalstands behind the quality built into every DCS professional digital camera. You asked us to demonstrate that quality commitment through better warranty terms for high-end products.

Kodak Professionalis pleased to extend the warranty length in the U.S. for our DCS 300, 500, and 600 series digital cameras to a full 12 months. And we're making it retroactive to January 1, 1999! You must purchase your Kodak DCS digital camera from an authorized dealer of Kodak products and must mail in your warranty registration card.

Better Support
You asked us for faster technical assistance. Live and responsive. After all, you make your living using Kodak Professionalproducts and services.

Your calls are now answered by real people who can establish entitlement and quickly direct your call to technical assistance. And, we've doubled the number of technical specialists. These highly proficient individuals are well versed in both photographic and computer issues.

The result is a significant decrease in wait times.

More Service Options
You asked for more service and payment options. And a loaner camera for those critical workflows. And flexible camera body repairs. And we heard you.

Kodak Professionalannounces tiered service and support options geared toward the way you work and use your equipment.

A service portfolio for the way you work

When you need help, when you need answers, when you need to know what's going on, Kodak Professionalis there.

And you have access to the loaner pool throughout the warranty period and for any contracted post-warranty period!

Repair services are provided on the highest priority basis, sometimes in as little as 24 hours from when we receive the camera.

Silver Coverage
This service and support is for customers with critical workflows. Like gold, customers budget a fixed amount each year for service and support. Telephone technical support is included in the yearly fee, and, if camera service is required through a Kodak Service Center, the costs of service parts and repair labor are covered. You get priority repair service with this coverage.

Bronze Coverage
Newsvides service and support for noncritical workflows. This plan lets you purchase service and support only when you want or need it. Telephone technical support is available for a flat per-incident fee. Repair services are available on a time-and-materials basis. We will quote a repair price for service provided on a per-incident basis, but repairs will be completed only if you approve the quote. Camera body repairs are provided by a whole-unit swap, for fast turnaround, or by component repair through an OEM-authorized service center for a more cost-effective option.

Whichever plan you choose, you get access to unsurpassed digital imaging knowledge and expertise from people who share your passion and excitement for professional digital photography.

Kodak Professionaltiered service-level summary

Service Coverage	Workflow	Telephone Technical Support	Repair Services	Loaner Pool Access
Gold	Mission-critical	Unlimited access during regular hours, no charge	Service parts and repair labor provided on priority basis	During warranty period and Gold Coverage service agreement
Silver	Critical	Unlimited access during regular hours, no charge	Service parts and repair labor provided on priority basis	None
Bronze	Noncritical	Flat fee per-incident charged to customer's credit card	Time-and-materials quoted per incident, with camera body repair option	None

Availability and Prices

Revised warranty terms are effective July 1, 1999, retroactively applied to US sales of DCS 300, 500, and 600 series digital cameras beginning January 1, 1999. Entitlement is based on purchase from an authorized dealer of Kodak Professionalproducts, and receipt by Kodak Professionalof the warranty registration card and/or proof of purchase.

Service level options are available for purchase from the authorized dealer where the DCS digital camera is purchased, and are available July 7, 1999 through the warranty period.

Prices are available from the authorized dealer of Kodak Professional products and are subject to change without notice.

Terms and Conditions

All warranty and service agreements are subject to the terms and conditions contained in the documentation provided as part of the sale. Offer subject to change without notice.

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