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Repair/Service Centers

Warranty Information for 35 mm Cameras.
Warranty Information for ADVANTIX Cameras.
Warranty Information for 110 Cameras.

Warranty Repair Service Centers - United States

Before you send your equipment for service

If your equipment is not working as it should, please review the section of the owner's/user's manual referring to the condition you are experiencing. (The "Troubleshooting Guide" appearing in most of our manuals can be helpful.) Many products sent for repair do not need service, so please review this information carefully to avoid being without your equipment unnecessarily.

If your equipment is powered by user-replaceable batteries, have them tested to be sure they are up to operational level. From experience we know, it is possible for even a newly-purchased battery to be at less than full strength. Also, make sure you are using the correct type of battery (alkaline, lithium, etc) as stated in the owner's/user's manual. (A regular or heavy-duty battery may not have enough power to operate your equipment.)

To determine if your equipment is still under warranty, read the warranty information printed in the owner's/user's manual or call the Kodak Information Center at (800) 242-2424, Monday through Friday from 9 a.m. to 7 p.m. Eastern Time. You should have your dated sales receipt in order to obtain repair service under warranty.

When you send your equipment for service

KODAK equipment can be sent to any of the Warranty Repair Service Centers. Your photo dealer can do this for you if you wish, but be sure to ask if they charge for doing so. If you would like to send your equipment to a Warranty Repair Service Center yourself, please:

  1. Choose the nearest service center that offers service on your equipment. Before sending your equipment, contact the service center by telephone to discuss the terms of repair and to tell them if the equipment is needed back by a specific date.

  2. Complete the problem report form (PDF) and attach it with your equipment. Include a copy of your dated sales receipt (charge card or cash register receipt) in order to obtain repair service under warranty.

  3. When sending a camera for service, it's helpful to include photographic samples:
    • If sending prints, be sure to include the negatives; they can tell the technician if the problem maybe related to processing or printing.
    • If sending slides, send a complete roll of film showing what's wrong.

  4. Place your equipment in a plastic bag to keep out dirt and packing material. Use a sturdy carton large enough for you to surround the equipment completely with packing material, such as three inches of crumpled newspaper on all sides, top, and bottom. Securely fasten the carton with tape. Clearly write the address of the Warranty Repair Service Center and your name and address on the top and bottom of the carton. You may want to insure the package for replacement value and ship by either Parcel Post or UPS.

IMPORTANT: The following Warranty Repair Service Centers will service KODAK equipment under warranty, as well as those that are not under warranty. Post-warranty repair pricing is set by the repair center, not by Eastman Kodak Company. Please contact a repair center location for pricing information, as well as other details, prior to sending equipment.


Warranty Repair Service Centers - United States

CALIFORNIA
PROFESSIONAL PHOTOGRAPHIC REPAIR
7910 Raytheon Road
San Diego, CA 92111
858-277-3700
FAX 858-277-5332
M-F 9:00am-5:30pm
SAT 9:00am-12:00nn
(Also authorized to repair Kodak EKTAPRO Slide Projectors)


COLORADO
METRO CAMERA SERVICE, INC.
425 N. Federal Blvd.
Denver, CO 80204
1-800-662-7874
303-934-2471
FAX 303-935-5854
ON-LINE: www.metrocamera.com
M-F 9:00am-5:00pm
SAT 9:00am-12:00nn


CONNECTICUT /
MASSACHUSETTS

PRECISION CAMERA & VIDEO REPAIR
3 Anngina Drive,
Enfield, CT 06082
800-665-6515
FAX: 800-763-7100
ON-LINE www.precisioncamera.com
M,T,TH,F 8:00am-5:00pm
WED 8:00am-7:00pm


DISTRICT OF COLUMBIA
STRAUSS PHOTO TECHNICAL SVC., INC.
1240 Mt. Olivet Road, NE
Washington, DC 20002
202-529-3200
FAX 202-526-6465
E-MAIL: johnspts@aol.com
M-F 8:30am-5:00
SAT 10:00am-2:00pm


FLORIDA
SOUTHERN PHOTO TECHNICAL SVC., INC
3247 Beach Boulevard
Jacksonville, FL 32207
904-398-7577
FAX 904-398-2516
E-MAIL:
sptsjaxfl@bellsouth.net
M-F 8:30am-5:30pm

SOUTHERN PHOTO TECHNICAL SERVICE
16781 North Miami Avenue
North Miami Beach, FL 33169
305-653-7355
FAX 305-653-7356
E-MAIL: isaac@sp-ts.com
ONLINE www.southernphoto.cc
M-F 8:00am-5:00pm
SAT 9:00am-12:00nn

SOUTHERN PHOTO TECHNICAL SERVICE
2275 South Federal Hwy. - Store #360
Delray Beach, FL 33483
561-272-2306
FAX 561-272-9681
ONLINE www.southernphoto.cc
M-F 7:30am-3:30pm

SOUTHERN PHOTO TECHNICAL SVC.
1750 9th Avenue North
St. Petersburg, FL 33713
727-896-6141
FAX 727-894-8097
M-F 8:00am-5:00pm


GEORGIA
CRJ/SEC Camera Repair
3435 Breckinridge Blvd., Suite 110
Duluth, GA 30096
770-935-9771
FAX 770-935-5561
E-MAIL: crjco@aol.com
ON-LINE
www.secrepair.com
M-F 8:30am-5:00pm
SAT 9:00am-1:00pm


ILLINOIS
UNITED CAMERA & BINOCULAR REPAIR
Tower Lane Business Park
1062 Tower Lane
Bensenville, IL 60106
630-595-2525
FAX 630-595-2526
ON-LINE www.unitedcamera.com
M-F 8:00am-4:30pm
(Also authorized to repair Kodak EKTAPRO Slide Projectors)


MICHIGAN
MIDWEST CAMERA REPAIR
318 Oak Street
Wyandotte, MI 48192
734-285-2220
FAX 734-283-7478
ONLINE: www.midwestcamera.com
M-F 9:00am-6:00pm


NEW YORK
CHRYSLER CAMERA REPAIR
405 Lexington Avenue
New York, NY 10174
212-682-3547
FAX 212-867-3849
E-MAIL:
chryslercamera@aol.com
M-F 9:30am-6:30pm
SAT 9:30am-3:30pm
Note: Do NOT repair slide projectors.

Photo Tech Repair Service, Inc.
110 East 13th Street
New York, NY 10003
212-673-8400
FAX 212-673-8451
ON-LINE: www.phototech.com
M-F 8:30am-4:45pm


NORTH CAROLINA
SOUTHERN PHOTO TECHNICAL SVC., INC.
2610 South Boulevard
Charlotte, NC 28209
704-523-0012
FAX 704-523-7787
E-MAIL:
southernphoto@carolina.rr.com
M-F 10:00am-5:30pm

PENNSYLVANIA
COMET CAMERA & VIDEO REPAIR.
1209 Walnut Street
Philadelphia, PA 19107
267-671-9250
FAX 267-671-9255.
E-MAIL: service@cometcamera.com
ONLINE: www.cometcamera.com
M-F 8:00am-5:00pm
SAT 9:00am-1:00pm


TEXAS
CAMERA SERVICES, INC.
5911 Winsome Lane
Houston, TX 77057
713-339-2622
FAX 713-339-2844
ONLINE: www.cameraservices.com
M-F 8:30am-5:30pm
SAT 9:00am-1:00pm


Revised: March 18, 2004