In order to obtain uninterrupted service, this agreement must be purchased prior to warranty expiration. After warranty expiration, Customer will be required to pay shipment charges to and from Kodak along with an inspection fee to obtain a service agreement.

Customer must save proof of purchase (sales receipt) as Kodak reserves the right to confirm the date of purchase before validation of this service agreement.

Kodak reserves the right to change this service agreement offer at any time.

Service Coverage
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During the term of this agreement, Kodak will, at its option, either repair or replace the equipment. Repair service will include any adjustments and/or replacement of parts required to maintain equipment in an operating condition consistent with Kodak's specifications.

Replacement parts used in making repairs may be remanufactured or contain remanufactured materials. If it is necessary to replace the entire system, it may be replaced with a remanufactured system.

Telephone Assistance is available Monday through Friday between the hours of 9:00 a.m. and 8:00 p.m. (Eastern time), excluding Kodak holidays.

How to Obtain Service
For technical support, telephone support, or repair in the United States, call Kodak in Rochester, NY at 1-800-235-6325. Kodak representatives are available from 9:00 a.m. to 8:00 p.m. (Eastern time) Monday through Friday.

If service is required, the Kodak representative will instruct you to return the unit to the service center for repair and will issue you a return authorization number.

Do not return any equipment to Kodak for repair without prior authorization from Kodak.

Ship the equipment in its original packaging material with the problem report form (do not return batteries). Customer is responsible for shipping charges to Kodak and Kodak is responsible for the return shipping charges.

It is Kodak's objective to return repaired equipment to Customer within 5 business days from the date equipment is received at the service center.

Limitations
THIS SERVICE AGREEMENT DOES NOT COVER: 1) CIRCUMSTANCES BEYOND KODAK'S CONTROL; 2) SERVICE OR PARTS TO CORRECT PROBLEMS RESULTING FORM THE USE OF ATTACHMENTS, ACCESSORIES, OR ALTERATIONS NOT MARKETED BY KODAK; 3) SERVICE ASSOCIATED WITH RELOCATION; 4) SERVICE OR PARTS ASSOCIATED WITH ANY UNAUTHORIZED MODIFICATIONS, ATTACHMENTS, OR SERVICE; 5) MISUSE; 6) ABUSE; 7) FAILURE TO FOLLOW KODAK'S OPERATING INSTRUCTIONS; 8) BATTERIES OR THEIR REPLACEMENT; OR 9) FAILURE TO USE KODAK SUPPLIED ITEMS.

Repair or replacement without charge are Kodak's only obligation under this agreement. Kodak will not be responsible for any consequential or incidental damages resulting from the sale, use, or improper functioning of the equipment or software, regardless of the cause.

Such damages for which Kodak will not be responsible include, but are not limited to, loss of revenue or profit, downtime costs, loss of use of the equipment, cost of any substitute equipment, facilities, or services or claims of Customers for such damages.

This limitation of liability will not apply to claims for injury to persons or damage to property caused by the sole negligence or fault of Kodak or by persons under its direction or control.

Billing and Terms of Payment
Commercial billings are annual in advance. Payment terms are net 30 days from date of invoice, except for renewals, which are due by the renewal date. Customer is liable for the agreed-to annual charge beginning on the contract effective date.

Assignment
Customer shall not assign its rights under this agreement without the prior written consent of Kodak, which will not be unreasonably withheld.

Renewal
Kodak will provide for renewal, at the prices and terms then in effect, as long as a service agreement is available.

Cancellation
Service Agreements may be canceled by either Customer or Kodak upon 30 days' written notice. Kodak will issue a prorated credit for any remaining prepaid service agreement coverage. Customer will be charged for any service provided when equipment is not covered by a service agreement.